mathdaniel

Hello,

I hope you are well.

As we haven’t received a response, I’ll mark this as resolved. Feel free to open a new topic if you continue encountering issues, or reopen this topic; we’d be happy to assist. Thank you!

Best regards, peace!

Hi,

I hope you are well.

We will look to add what you mentioned to the planning we discussed earlier and see if it can be included in the review cycle scheduled by the team for 5 to 7 business days.

Best regards, peace!

Hello,

Since we haven’t received a recent response, I will mark this as resolved. Please feel free to open a new ticket if you are still experiencing issues or to reopen this ticket.

We will be happy to assist you. Thank you very much.

Best regards, peace!

Hello,

I hope you are doing well.

This has been referred to the development team, which has a timeframe of 5 to 7 business days to review and inform you about what you are reporting.

We are here to provide support.

Best regards, peace!

Hello,

I hope you are doing well.

Thank you for using our plugin, and we are glad to hear it has been helpful.

To provide you with the best support, please follow this instruction:

On a testing site with only our plugin, WooCommerce, and the Storefront theme, you can perform the test you mentioned. This way, we can rule out internal conflicts or issues with third-party plugins.

Let us know how it goes.

Best regards, peace!

Hello,

I hope you are well.

Thank you for using our plugin. This feature is available in the premium version.

Meanwhile, we invite you to check this documentation that shows the features available in the free version:
https://brightplugins.com/docs/getting-started-order-delivery-pickup-plugin-free-version/

Best regards, peace!

Hello,

I hope you are well.

To assist you more accurately, please follow these instructions:

1. On a test site with only our plugin, perform the same test. This will help us rule out internal site issues or conflicts with third-party plugins.
2. Review this article:
   https://brightplugins.com/docs/how-can-an-order-status-be-set-as-the-default-or-based-on-the-payment-gateway/

If the issue persists after this, we are here to help you further.

Best regards, peace!

Hello @swimd,

I hope you’re well.

An internal ticket has been created to address this matter. We will update once the solution is ready.

Best regards, peace!

Hello,

I hope you are well.

As we haven’t received a response, I’ll mark this as resolved. Feel free to open a new topic if you continue encountering issues or reopen this topic; we’d be happy to assist. Thank you!

Best regards, peace!

Hello,

I hope you are well.

As we haven’t received a response, I’ll mark this as resolved. Feel free to open a new topic if you continue encountering issues or reopen this topic; we’d be happy to assist. Thank you!

Best regards, peace!

Hello,

I hope you are well.

As we haven’t received a response, I’ll mark this as resolved. Feel free to open a new topic if you continue encountering issues or reopen this topic; we’d be happy to assist. Thank you!

Best regards, peace!

Hi,

If you are specifically referring to why the order status is marked as completed when completing a checkout process for a pre-order product, then please, to rule out any configuration or site conflicts, let’s follow some steps that will help us provide you with the right assistance. Let’s start with this:

Specify which payment method you are using.
This might be the cause of the issue.

Let us know so we can continue helping you if necessary.

Best regards, peace!

• This reply was modified 2 weeks, 1 day ago by mathdaniel.

Hello,

I hope you are well.

To access the “Pre-Order Transition Status” feature more comprehensively, I invite you to explore what the premium version offers for more complete status functionality:

https://brightplugins.com/docs/how-to-change-order-status-when-the-pre-order-date-arrives/

Please let us know how it goes; we’re here to help.

Best regards,
Peace!

Hello,

I hope you are well.

As we haven’t received a response, I’ll mark this as resolved. Feel free to open
a new topic, if you continue encountering issues or reopen this topic; we’d be
happy to assist. Thank you!

Best regards,Peace!

Hello,

I hope you are well.

Please let us know if you have reviewed this article:

https://brightplugins.com/docs/how-to-enable-the-pickup-funcionality-free-version/

I hope it helps.

?Best Regards,Peace!