mattbrew

Angelo_nwl, we have enabled the option for users to be allowed to cancel. Often, the cancel option appears for the user. When cancel does not appear, it is not because the event is past or canceled.

Also, this site has been operating for several years (through various plugin and WP core upgrades) with no such issue with cancel not appearing for the user.

Yes, angelo_nwl. We have experimented with multiple users and they all won’t see the Cancel option on their registration management page for an affected session. Not all sessions are affected, but when a session is affected it appears to affect all subscribers the same.

Thanks. We do have a “my bookings” page and often the cancel link appears for the attendee. But under some circumstances, the cancel link does not appear. I’ve gone as far as I can to isolate when this happens (summarized in my original post) but I can’t tell why.