matthieulllrc

Thank you Mike!

Might be practical to have in a future version of the plugin.

Best regards.

Hello Kathryn

I will!

Best regards.

Hello Steve

Good news!
We have found (almost) the source of the problem:

Our site is behind Akamai.
We tried accessing the website directly and metaslider works.

So now we know that it’s something in the Akamai config, either for the cache or for the Web Application Firewall.

When we find the specific cause, I’ll update this thread.

Best regards.

Hello Kathryn

Good news!
We have found (almost) the source of the problem:

Our site is behind Akamai.
We tried accessing the website directly and Gutenberg works.

So now we know that it’s something in the Akamai config, either for the cache or for the Web Application Firewall.

When we find the specific cause, I’ll update this thread in case it can be useful for other people.

Best regards.

Hello Kathryn

The last thing you said in that other thread is that you suspected a server configuration issue. Have you had a chance to explore that angle?

Yes, I am in contact with the web server admin.
We did a lot of testing and we are unable to find the source of the problem.
We are still searching…

checking the server logs to look for any errors

There are no errors in the server logs.

checking server permissions to ensure that nothing is being blocked on that end, such as with a firewall, or server settings

We will verify those aspects. Good idea, thank you!

To look for a server issue, start by testing on a 2nd site on a different server. Can you see the same issue?

We have another server with the same version of PHP and WordPress, same theme and Gutenberg works perfectly. The main difference is that it is in multisite mode, which should not matter.

Are you still having this issue with the Gutenberg plugin deactivated? The plugin is only needed to get experimental features before they are in core, so I suggest leaving it inactive.

Yes, the problem happens with or without the Gutenberg plugin.
I just installed it to see if it could fix the problem, we don’t normally install it.

Best regards.

Hello Kathryn

We suspect that it is related to the REST API because we have a similar problem with a plugin that we use: metaslider, that also use the REST API for saving its content and settings.

Here is the thread on the metaslider plugin support forum.

Best regards.

Hello @zoonini

Will do, thanks?!

Best regards.

Hello

We have the same issue.

The problem remains even when all plugins are deactivated.
We also tried a differnet browser.

The classic editor works without problems when the Classic Editor plugin is activated.

We suspect that the problem may be related to the REST API.

Best regards.

Hello Steve

It seems our problem is not with Metaslider.
Gutenberg does not work either.
I think it might be a server config issue.

Thank you for your time.

When I find the source of the problem, I’ll update this thread in case it can be useful for other people.

• This reply was modified 2 years, 5 months ago by matthieulllrc. Reason: typo

Hello Steve

While testing, I think I found something that might help understand why saving does not work.

I was trying to see if I could resolve the problem by erasing all slideshows.
So I exported, erased and reimported the slideshows one by one.

I was surprised by the fact that the dimensions were reset when reimporting slideshows.
I tried changing the default values and I got these errors in the browser console:

GET https://ici.radio-canada.ca/projets/wp-json/metaslider/v1/settings/slideshow/defaults/save/ 404

POST https://ici.radio-canada.ca/projets/wp-admin/admin-ajax.php 400

MetaSlider (settings-save-error): {data: 0, status: 400, statusText: '', headers: {…}, config: {…},?…}

MetaSlider:  (400)

Hope this can help.

Best regards.

Hello Steve

Thank you, I will.

Best regards.

Hello Steve

I tried metaslider on another website with the same php version (7.2.24) and the same theme (Fluida) and metaslider works.

So the issue is not caused by the php version or the theme.

Very strange!

Any ideas?

Best regards.

Hello Steve

I understand.

I’ll talk to our web server admin.

Thank you.

Best regards.

Hello Steve

Is it not the same problem that is reported in this thread?
https://www.ads-software.com/support/topic/metaslider-not-saving-changes/

– I will try on another site and get back to you
– I have no control over PHP version, it is PHP 7.2.24
– the problem remain even when all the plugins are disabled
– There are no errors in the browser console. I do not have access to the server logs.

Best regards.

Hello Steve

Sorry for the delayed answer, I was on holidays.

Thank you for the plugin update.
Sadly, it does not fix the issue.

I also tried deinstalling and reinstalling.
The issue remains.

Best regards.