Marho

Thanks for getting back to me.

You made reference to the extension not working with the Community Events plugin which is a premium plugin. That’s why I referred you to our premium support.

Also, we don’t typically provide support for our extensions since they are not listed in the www.ads-software.com repository, but I will notify our development team about this issue you’ve reported.

Best regards,

Marho

Thanks for the feedback. I’ll speak to our content team about updating the documentation in our knowledgbase to reflect this.

Best regards,

Marho

Thanks for getting back to me.

I went back to check the events on the test site I shared earlier, and you were right about some of the events not being imported.

I consulted with our development team and from their feedback, events with the same name, date, and time information will be considered as the same event when being imported from a CSV file, as these are the fields used to uniquely identify events.

At the moment we don’t have a workaround for this (beyond renaming the duplicate events), but if this is a feature you’d like to see in the future, you can make the suggestion on our Ideas page.

Best regards,

Marho

Thanks for getting back to me.

I asked about the spacing issue because I noticed that when I replicated the date/time format you’re using on your site, there was a little space added just before the date separator, and deleting this resolved the issue for me.

If that’s not the cause of this issue in your case, then let’s try something else. Please follow this troubleshooting guide to test for conflicts and let me know what you find.

Best regards,

Marho

That’s great to hear! I’m glad you figured out what was causing the issue.

Feel free to start another support thread if you encounter any other issues with our plugins.

Best regards,

Marho

Thanks for getting back to me.

Can you share a link to your website so I try to replicate this issue on my end?

Best regards,

Marho

Hi there,

Thanks for reaching out to let us know about this.

Can you please check and confirm that you don’t have any pages or posts that have the same URL slug as the events page?

Also, please test for conflicts using this guide and let me know what you find.

Best regards,

Marho

Hi there,

You seem to be asking for support for one of our premium plugins, and I’m afraid we can’t offer that here due to restrictions on the kind of support that can be offered on the www.ads-software.com forums.

Please open a ticket on our premium support channels from this link, and one of our support reps there would respond to your request.

Best regards,

Marho

Thanks for getting back to me Marilyn

Can you please confirm that you also tried the option to adjust the TRIBE_MODIFY_GLOBAL_TITLE constant in your wp config file, as described in this article

Best regards,

Marho

Thanks for getting back to me Frank.

It seems I misunderstood you and I apologize. I can see that you were referring to the extra space that’s added after the month in the date, instead of the arrangement of the month, day and time sections.

Can you please go to the Date Format settings for our plugin (WP Admin Dashboard > Events > Settings > Display), and check the “Date time separator” option to see if there are any additional spaces added before and after the ‘,’ symbol that you’re using. If there is any additional empty space, then deleting it and saving the settings should resolve this issue.

Best regards,

Marho

Thanks for getting back to me.

I ran an import task on a test sitewith the file you shared and was able to import all the upcoming events listed in the CSV file. You can take a look at the test site with the imported events here: https://splendidcopperhead.build067.wpsandbox.app/events/

Could you try restarting the import process on your site by removing all existing events listed on the site, and then making sure that you map the columns from the CSV file correctly?

Best regards,

Marho

Hi again @szvacek,

If you’re worried about modifying the functions.php file to get the results you want, then here’s an article on our site that you can check out for instructions on removing the “Add to Calendar” button: https://theeventscalendar.com/knowledgebase/k/exporting-events/#h-altering-the-single-event-export-behavior

It’s as simple as adding a code snippet to modify the button’s behavior. Please try this and see if it works for you.

Best regards,

Marho

Thanks for getting back to me.

Perhaps I’m misunderstanding what you’re asking. Here’s a screenshot of what I see when I visit a single event page on your site: https://pasteboard.co/Y8W7DO12723N.png

And here’s what I see on the main events listing page: https://pasteboard.co/ObJPU3L1iMmb.png

The date formats are similar from what I observed, but if there’s a difference that you’re noticing, please let me know.

Also, you can refer to this article for the settings or plugin has for changing the appearance of the date/time sections: https://theeventscalendar.com/knowledgebase/k/setting-dates-and-times/

Best regards,

Marho

Thanks for getting back to me.

Posting email addresses on the www.ads-software.com support forums is frowned on so we will have to go about this some other way.

Do you think you could upload the CSV file to a file sharing site, and then share the link here?

Best regards,

Marho

Hi there,

You seem to be asking for support for one of our premium plugins, and I’m afraid we can’t offer that here due to restrictions on the kind of support that can be offered on the www.ads-software.com forums.

Please open a ticket on our premium support channels from this link, and one of our support reps there would respond to your request.

Best regards,

Marho