mauirinho

Sorry again Pepe,
I created a new order now in Stripe test mode by redoing the same order made yesterday with a discount of €144.90 on a total cost of €145.00
The result was identical to yesterday, that is, an order arrived on Stripe which was processed for €150.00 while on the roderi.it site the order placed was €0.10 but the status is still awaiting payment.
I attach the stripe log on woocommerce of the roderi.it website
There it is:

2023-09-14T14:25:40+00:00 DEBUG
====Stripe Version: 7.5.0====
====Start Log====
payment_methods request: Array
(
[customer] => cus_Od5dbbHj874LS4
[type] => card
[limit] => 100
)

====End Log====

2023-09-14T14:25:41+00:00 DEBUG
====Stripe Version: 7.5.0====
====Start Log====
payment_methods request: Array
(
[customer] => cus_Od5dbbHj874LS4
[type] => card
[limit] => 100
)

====End Log====

2023-09-14T14:25:45+00:00 DEBUG
====Stripe Version: 7.5.0====
====Start Log====
payment_methods request: Array
(
[customer] => cus_Od5dbbHj874LS4
[type] => card
[limit] => 100
)

====End Log====

2023-09-14T14:25:45+00:00 DEBUG
====Stripe Version: 7.5.0====
====Start Log====
payment_methods request: Array
(
[customer] => cus_Od5dbbHj874LS4
[type] => card
[limit] => 100
)

====End Log====

2023-09-14T14:25:47+00:00 DEBUG
====Stripe Version: 7.5.0====
====Start Log====
payment_intents request: Array
(
[amount] => 15000
[currency] => eur
[payment_method_types] => Array
(
[0] => card
)

[capture_method] => automatic

)

====End Log====

2023-09-14T14:25:53+00:00 DEBUG
====Stripe Version: 7.5.0====
====Start Log====
payment_methods request: Array
(
[customer] => cus_Od5dbbHj874LS4
[type] => card
[limit] => 100
)

====End Log====

2023-09-14T14:25:54+00:00 DEBUG
====Stripe Version: 7.5.0====
====Start Log====
payment_methods request: Array
(
[customer] => cus_Od5dbbHj874LS4
[type] => card
[limit] => 100
)

====End Log====

2023-09-14T14:26:41+00:00 DEBUG
====Stripe Version: 7.5.0====
====Start Log====
payment_methods request: Array
(
[customer] => cus_Od5dbbHj874LS4
[type] => card
[limit] => 100
)

====End Log====

2023-09-14T14:26:41+00:00 DEBUG
====Stripe Version: 7.5.0====
====Start Log====
payment_methods request: Array
(
[customer] => cus_Od5dbbHj874LS4
[type] => card
[limit] => 100
)

====End Log====

2023-09-14T14:27:53+00:00 DEBUG
====Stripe Version: 7.5.0====
====Start Log====
payment_methods request: Array
(
[customer] => cus_Od5dbbHj874LS4
[type] => card
[limit] => 100
)

====End Log====

2023-09-14T14:27:54+00:00 DEBUG
====Stripe Version: 7.5.0====
====Start Log====
payment_methods request: Array
(
[customer] => cus_Od5dbbHj874LS4
[type] => card
[limit] => 100
)

====End Log====

2023-09-14T14:29:07+00:00 DEBUG
====Stripe Version: 7.5.0====
====Start Log====
payment_methods request: Array
(
[customer] => cus_Od5dbbHj874LS4
[type] => card
[limit] => 100
)

====End Log====

2023-09-14T14:29:08+00:00 DEBUG
====Stripe Version: 7.5.0====
====Start Log====
payment_methods request: Array
(
[customer] => cus_Od5dbbHj874LS4
[type] => card
[limit] => 100
)

====End Log====

2023-09-14T14:29:39+00:00 DEBUG
====Stripe Version: 7.5.0====
====Start Log====
payment_intents/pi_3NqGUJLYQP6jqf8B0u2zdB6W request: Array
(
[amount] => 10
[currency] => EUR
[statement_descriptor] => RODERI
[description] => Abbigliamento Donna Milano | roderì – Ordine 24185
[customer] => cus_Od5dbbHj874LS4
[payment_method_types] => Array
(
[0] => card
)

[metadata] => Array
    (
        [customer_name] => Pippo de Pippis
        [customer_email] => [email protected]
        [site_url] => https://roderi.it
        [order_id] => 24185
        [order_key] => wc_order_GoAvPLGj5lVwZ
        [payment_type] => single
    )

)

====End Log====

I don’t know what to think anymore, at this point there must be a problem with Woocommerce.

I await your updates

m.

• This reply was modified 1 year, 2 months ago by mauirinho.

Hi Pepe,
Thanks for the support, I’ll answer the things you asked me.
I have updated the Woocommerce Database to version 8.1.0
The Woocommerce plugin was already updated but I had not updated the database
I attach the screenshot of the requested page: WooCommerce ? Settings ? Payments ? Stripe. Under the Settings ? Account details section
https://www.dropbox.com/scl/fi/oq0askckbccopy9yjibpe/stripe-settings.jpg?rlkey=69sm92djmelr3zh0il8if13uw&dl=0
you will see that I have enabled the test mode, to be able to carry out further tests but despite all these changes the result has not changed.
Orders placed are always awaiting payment and do not go any further.

This is the screen shot of the orders placed on Stripe Test:
https://www.dropbox.com/scl/fi/d7cplyj9ugqz3uti4oj12/new-orders-in-test-mode.jpg?rlkey=gm8ipyi4b7l2ue74ao14ugl7v&dl=0

This is the log of yesterday’s order made in non-test mode:
https://gist.github.com/mauirinho/41f0b200bebeec172ae0d16f68582d98#file-woocommerce-gateway-stripe-2023-09-13-4daa00e9ce4b2683206332b0bbf5a548-log

This is the log of today’s order made in test mode:
https://gist.github.com/mauirinho/8428331228eeb960e2988437e166a828#file-woocommerce-gateway-stripe-2023-09-14-4daa00e9ce4b2683206332b0bbf5a548-log

as far as email notifications are concerned, they are set correctly, in fact they have always worked, the fact that the email does not go out is because the status remains awaiting payment.
Here is the screenshot of the email page:
https://www.dropbox.com/scl/fi/1w3wvuxlx08asld8axj8q/email-notifications.jpg?rlkey=z5glq4l5dkntfwehf5anh8qpz&dl=0

I look forward to hearing from you as soon as you can

Thank you and good day

m.

Hi Saif,

this what Stripe told me for this problem:

---


Dear Mauro,

I hope this message finds you well. Thank you for reaching out to us regarding the payment issues on roderi.it. I understand the urgency and concern regarding this matter.

First and foremost, I want to apologize for any inconvenience you have experienced due to the payment processing problems. We take this issue seriously and are committed to resolving it promptly.

After investigating the situation, we've identified that the issue appears to be related to the WooCommerce plugin integration on your website. Specifically, it seems to be affecting the order status synchronization between Stripe and your WordPress WooCommerce platform.

To provide you with the best assistance and to address this issue effectively, I recommend reaching out to WooCommerce support. They should be able to help you with the integration aspects and ensure that the payment processing functions correctly on your website.

We advise you to inquire with WooCommerce support regarding the following:

? Webhooks Configuration: Ask them to review and ensure that the webhooks configured in your WooCommerce settings are correctly set up to receive payment updates from Stripe.
? Payment Processing Code: Request clarification on the exact code and settings needed to facilitate payment processing with Stripe through the WooCommerce plugin.
If needed, we encourage you to share this information with WooCommerce support to expedite the resolution process.

In the meantime, I would like to assure you that Stripe is working as expected on our end, and we are here to support you throughout the resolution process. If you have any questions or need further assistance from our side, please do not hesitate to reach out.

We value your partnership and are committed to ensuring that your payment processing experience is smooth and reliable. Thank you for your understanding, and we look forward to a swift resolution of this issue.

Best regards,

Anna

Saif one more thing,
given that the order on woocommerce remains awaiting payment, no email arrives from wordpress, neither to the customer nor to the website administrator, while for Stripe it is finished!!!
All this causes many problems because the customer does not understand why the credit card paid but the shopping site did not send any communication after the order was completed.

m.

Good morning Saif,
I did the checks you asked me to and I noticed that the active webhook had the associated API not updated to the latest one, so I created a new webhook by putting the correct parameters and deactivated the old one.
Unfortunately the situation has not changed, after the order placed by me to verify the functioning, the order was always left awaiting payment, while on Stripe it was successful.
Furthermore, something shocking happened, I purchased an item that cost €145.00 but with a discount code of €144.90 and on woocommerce the order was €0.10 while on Stripe a payment of €150 was created!!! This is crazy!!!
Not only did he add €5.00 but he did not take into consideration the discount of €144.90 and therefore only charged €0.10!!! Inside the woocommerce order there is only this note: Stripe payment intent created (Payment Intent ID: pi_3NppQZLYQP6jqf8B0bnZYfOf)

and nothing more!!!
What happen?
Is it a woocommerce or stripe problem?
I attach the system status report here: https://gist.github.com/mauirinho/7fb0289e94b5359e390e5513c508d3a9#file-report-status-system-txt

I hope you can help me because if we don’t find a solution I will be forced to disable payment with Stripe.
I remind you that the problem started in August and only with credit cards, while with Apple/Google Pay it works, at least that’s how it is today.

Thanks for your support and I hope a solution can be found.
If you need other information don’t hesitate to ask me.

Good day

m.

Thanks Saif,
but unfortunately the whole configuration is correct, in fact as you can see
————————
Payments: Enabled
Payouts: Enabled
Webhooks: Enabled
————————
everything is ok or at least I think so.
The thing I don’t understand is why it all started in August and only for credit cards.
Furthermore, the “WooCommerce Stripe Gateway” plugin is updated to version 7.5.0
What happen?
Thank you

Hi everyone,
after fixing the plugin problems, now i have a redirection error again after logging in with Facebook.
Continue to stay in the facebook popup without closing it and continue in the original window.
The link that makes me go is always the same as in the previous error situation: “/my-account/#_=_”
The strange thing is that with the same configuration the test site works while on the one in production it doesn’t.
This is the link that doesn’t work: https://www.diamitaly.it/prova-mauro/
Can anyone help me?
While on the test site it works, this is the link: https://test.diamitaly.it/xxx/
Why?

m.

Hi,
i resolved problem of refresh page on redirect after social login, was this plugin: PageSpeed Ninja, after deactivate the problem was risolved.
But remain the problem with Social Login on Mobile (test with iPhone X, IOS 13.3.1), i have tried with safari and chrome but the result is the same: open popup login of Facebook and redirect on (xxx) page, but no logging is maded.
If i refresh the page i see always the Facebook button for social login.
But if i go in the (my-account) page i see that i’m logged in!!!

Why this behavour?

m.

Hi, i resolved problem of refresh page on redirect after social login, was this plugin: PageSpeed Ninja, after deactivate the problem was risolved.
But remain the problem with Social Login on Mobile (iPhone X, IOS 13.3.1), i have tried with safari and chrome but the result is the same, open popup login of Facebook and redirect on (xxx) page, but no logging is maded. If i refresh the page i see always the Facebook button for social login.
But if i go in the (my-account) page i see that i’m logged in!!!

Why thi behavour?

m.

Hi,
sorry but the problem is another. i don’t need to go in the account page, i configurated your Social Login to redirect in the same page (xxx) and not to go in (my-account/edit-account). In the same page where i landing the session is not update, i’m logged but the fields are empty.
Try to go after (my-account/edit-account) to (xxx) abd you’ll see again the page (xxx) like not logged with empty fields.
Or do a simply F5 refresh of the (xxx) page after Social Login and you’ll see the page (xxx) logged with fields not more empty.
This is the problem. No real refresh in the same page configurated as redirect page after Social Login.

This is a great problem!!!!++Please help me

m.

Hi now with the new version of plugin i have another problem and i opened a new topic here: https://www.ads-software.com/support/topic/problem-redirect-same-page-after-social-login-with-facebook/

m.

The page where my browser is redirected is always: https://mysite.it/my-account/#_=_

maui