maurotee

Hi @melindahelt,

thanks for you answer. Very appreciated.

Basically, we use the advanced cash on the delivery plugin. We bought a licence on Woocommerce Official Website.

I think it is a conflict not between plugin and theme, but only on the theme Hyperon.

Do you have any suggestions? it could be helpful also a custom code to change the radio+text button in Classic Button.

Hi @maykato,

apologize for my late answer.
Please find the report attached.

It is in Italian cause my client is Italian.

—–

### WordPress Environment ###

WordPress address (URL): https://yourinstashopping.com
Site address (URL): https://yourinstashopping.com
WC Version: 5.5.1
REST API Version: ? 5.5.1
WC Blocks Version: ? 5.3.2
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.4.1
Log Directory Writable: ?
WP Version: ? 5.8 – è disponibile una versione più recente di WordPress (5.8.1)
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: it_IT
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.24
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1l-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.0.0
WC Database Prefix: eju_
Dimensione totale database: 53.25MB
Dimensione dati database: 40.77MB
Dimensione indice database: 12.48MB
eju_woocommerce_sessions: Dati: 0.19MB + indice: 0.02MB + motore InnoDB
eju_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
eju_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
eju_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
eju_woocommerce_order_items: Dati: 0.05MB + indice: 0.02MB + motore InnoDB
eju_woocommerce_order_itemmeta: Dati: 1.52MB + indice: 1.95MB + motore InnoDB
eju_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
eju_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
eju_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
eju_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
eju_woocommerce_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
eju_woocommerce_payment_tokens: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
eju_woocommerce_payment_tokenmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
eju_woocommerce_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
eju_actionscheduler_actions: Dati: 3.02MB + indice: 1.53MB + motore InnoDB
eju_actionscheduler_claims: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
eju_actionscheduler_groups: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
eju_actionscheduler_logs: Dati: 1.52MB + indice: 0.38MB + motore InnoDB
eju_commentmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
eju_comments: Dati: 0.11MB + indice: 0.09MB + motore InnoDB
eju_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
eju_mailchimp_carts: Dati: 0.06MB + indice: 0.00MB + motore InnoDB
eju_mailchimp_jobs: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
eju_options: Dati: 11.06MB + indice: 1.14MB + motore InnoDB
eju_postmeta: Dati: 6.52MB + indice: 4.61MB + motore InnoDB
eju_posts: Dati: 2.47MB + indice: 0.59MB + motore InnoDB
eju_revslider_css: Dati: 0.13MB + indice: 0.00MB + motore InnoDB
eju_revslider_css_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
eju_revslider_layer_animations: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
eju_revslider_layer_animations_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
eju_revslider_navigations: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
eju_revslider_navigations_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
eju_revslider_sliders: Dati: 0.06MB + indice: 0.00MB + motore InnoDB
eju_revslider_sliders_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
eju_revslider_slides: Dati: 1.52MB + indice: 0.00MB + motore InnoDB
eju_revslider_slides_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
eju_revslider_static_slides: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
eju_revslider_static_slides_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
eju_termmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
eju_terms: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
eju_term_relationships: Dati: 0.14MB + indice: 0.06MB + motore InnoDB
eju_term_taxonomy: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
eju_tm_taskmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
eju_tm_tasks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
eju_usermeta: Dati: 0.16MB + indice: 0.14MB + motore InnoDB
eju_users: Dati: 0.05MB + indice: 0.05MB + motore InnoDB
eju_wc_admin_notes: Dati: 0.06MB + indice: 0.00MB + motore InnoDB
eju_wc_admin_note_actions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
eju_wc_category_lookup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
eju_wc_customer_lookup: Dati: 0.05MB + indice: 0.03MB + motore InnoDB
eju_wc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
eju_wc_order_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
eju_wc_order_product_lookup: Dati: 0.05MB + indice: 0.06MB + motore InnoDB
eju_wc_order_stats: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
eju_wc_order_tax_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
eju_wc_product_meta_lookup: Dati: 0.33MB + indice: 0.56MB + motore InnoDB
eju_wc_reserved_stock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
eju_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
eju_wc_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
eju_wfblockediplog: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
eju_wfblocks7: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
eju_wfconfig: Dati: 0.09MB + indice: 0.00MB + motore InnoDB
eju_wfcrawlers: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
eju_wffilechanges: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
eju_wffilemods: Dati: 7.52MB + indice: 0.00MB + motore InnoDB
eju_wfhits: Dati: 0.08MB + indice: 0.05MB + motore InnoDB
eju_wfhoover: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
eju_wfissues: Dati: 0.06MB + indice: 0.06MB + motore InnoDB
eju_wfknownfilelist: Dati: 2.52MB + indice: 0.00MB + motore InnoDB
eju_wflivetraffichuman: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
eju_wflocs: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
eju_wflogins: Dati: 0.09MB + indice: 0.03MB + motore InnoDB
eju_wfls_2fa_secrets: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
eju_wfls_settings: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
eju_wfnotifications: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
eju_wfpendingissues: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
eju_wfreversecache: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
eju_wfsnipcache: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
eju_wfstatus: Dati: 0.13MB + indice: 0.11MB + motore InnoDB
eju_wftrafficrates: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
eju_wpmm_subscribers: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
eju_yith_wcwl: Dati: 0.08MB + indice: 0.02MB + motore InnoDB
eju_yith_wcwl_lists: Dati: 0.05MB + indice: 0.03MB + motore InnoDB

### Post Type Counts ###

addify_cod_fees: 1
attachment: 1436
custom_css: 1
is_search_form: 1
nav_menu_item: 75
oembed_cache: 2
page: 24
popup: 3
popup_theme: 8
portfolio-item: 24
product: 435
product_variation: 1865
revision: 285
shop_coupon: 19
shop_order: 770
shop_order_refund: 7
testimonials: 2
woo_mb_template: 11
wpcf7_contact_form: 4

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (33) ###

Ivory Search: by Ivory Search – 4.6.4
Advanced Cash on Delivery with Fee: by Addify – 1.0.2
Classic Editor: by Contributori WordPress – 1.6
Click to Chat: by HoliThemes – 3.5
Contact Form 7: by Takayuki Miyoshi – 5.4.2
Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.1.4
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.1.2
Hyperon Core: by Edge Themes – 1.0.2
Hyperon Instagram Feed: by Edge Themes – 1.0.1
Hyperon Twitter Feed: by Edge Themes – 1.0.1
Envato Market: by Envato – 2.0.6
Facebook for WooCommerce: by Facebook – 2.6.1
Jetpack by WordPress.com: by Automattic – 9.1.1
WPBakery Page Builder: by Michael M – WPBakery.com – 6.0.5
Loco Translate: by Tim Whitlock – 2.5.3
Mailchimp for WooCommerce: by Mailchimp – 2.5.1
Mobile Menu: by Rui Guerreiro – 2.8.2.4
Facebook for WordPress: by Facebook – 3.0.5
Popup Maker: by Popup Maker – 1.16.2
PW WooCommerce Bulk Edit: by Pimwick
LLC – 2.88

Really Simple SSL: by Really Simple Plugins – 5.0.2
Slider Revolution: by ThemePunch – 6.1.3
Sitesao Core: by Sitesao Team – 1.1.37
UpdraftPlus – Backup/Ripristino: by UpdraftPlus.Com
DavidAnderson – 1.16.61

WooCommerce: by Automattic – 5.5.1 (aggiornamento alla versione 5.8.0 disponibile)
WooCommerce Email Customizer with Drag and Drop Email Builder: by Flycart Technologies LLP – 1.5.16
Wordfence Security: by Wordfence – 7.5.5
WordPress Starter: by SiteGround – 1.1.7
WP Maintenance Mode: by Designmodo – 2.4.1
WP Super Cache: by Automattic – 1.7.4
WP Widget in Navigation: by Yudiz Solutions Pvt. Ltd. – 3.0.1
YITH WooCommerce Quick View: by YITH – 1.6.3
YITH WooCommerce Wishlist: by YITH – 3.0.23

### Inactive Plugins (8) ###

Duplicate Menu: by Jonathan Christopher – 0.2.2
Google Language Translator: by Translate AI Multilingual Solutions – 6.0.11
GTranslate: by Translate AI Multilingual Solutions – 2.9.2
Lightbox Plus Colorbox: by Dan Zappone – 2.7.2
SiteGround Optimizer: by SiteGround – 5.8.3
WooCommerce Smart COD: by woosmartcod.com – 1.6.1
WP-Optimize – Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.1.12

WP Limit Login Attempts: by Arshid – 2.6.4

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #4627 – /shop-home/
Carrello: #4835 – /cart/
Pagamento: #4838 – /checkout/
Il mio account: ? La pagina non contiene lo shortcode [woocommerce_my_account].
Termini e condizioni: #11941 – /condizioni-di-vendita/

### Theme ###

Name: Hyperon
Version: 1.3
Author URL: https://themeforest.net/user/edge-themes
Child Theme: ? – Se stai modificando WooCommerce o un tema genitore che non hai costruito personalmente
ti consigliamo di utilizzare un tema child. Vedi: Come creare un tema child

WooCommerce Support: ?

### Templates ###

Archive Template: Il tuo tema ha il file woocommerce.php
non potrai sovrascrivere il template personalizzato woocommerce/archive-product.php poiché woocommerce.php ha priorità su archive-product.php. Questo serve a prevenire problemi di visualizzazione.

Overrides: hyperon/woocommerce/content-product.php
hyperon/woocommerce/global/quantity-input.php versione 3.6.0 è obsoleta. La versione attuale è 4.0.0
hyperon/woocommerce/product-searchform.php

Outdated Templates: ?

Scopri come aggiornare

### Action Scheduler ###

Completato: 2.813
Oldest: 2021-09-20 10:24:12 +0000
Newest: 2021-10-21 07:47:29 +0000

Operazione non riuscita: 24
Oldest: –
Newest: –

In attesa: 2
Oldest: 2021-10-21 08:24:37 +0000
Newest: 2021-10-21 16:15:51 +0000

### Status report information ###

Generated at: 2021-10-21 08:24:48 +00:00
`

Thanks for your help!

I suppose it depends on the theme issue or woocommerce issue.
Cause the same error to appear also on the PAYPAL text above.

I will wait for other suggestions, maybe someone else is having the same.

The theme is HYPERON.

Hi @abwaita,

thanks for your reply.
I used a bad description =(. it does not have any input label but just an input action.

Did you try to click over the text “cash on delivery”?
Cause the radio button, it is working in 2 ways ( unfortunately )

1) click on the radio button ( with no extra fees )
2) click on the label ( adding extra fees )

The extra cost and COD works if you make an order of over 50 euro.

Any other help will be very appreciated.

TKS

M

Hi Rui,

apologize for my late answer.
The issue appears again, randomly.

Is there any incompatibility with the 5.8.0 WP version?
Any other solution?

At this moment the menu works on subpages but it doesn’t work on the homepage as well.

Hi Rui,

thanks for your reply, when you replied to me, the issue seems to be solved.
Unfortunately, now, at the first open the website at the link mentioned above appear the theme default header. When you go to navigate in other pages the mobile menu start to work.

As I explained before, it is a random problem.

Any other suggestion?

After this solution i will ask to my client the “approval for pubblication” on your website.