maxcreative

Hi Paul,

Thanks for the assist!

It was on two pages, the page “family-tree-test” was a blank test page, to make sure nothing else on the page was causing the problem. I have updated the other page, and it’s working now too.

Seems like the ID was the main issue, but now that we know it’s ’25’, all seems good. I figured it had to be something simple, but since I couldn’t see the ID, I was at a loss.

As long as the ID doesn’t change, we should be good, but maybe for others who might run into this problem, how did you find out what the ID was?

Again, thank you for your assistance, and darn those spam folders ??

Dave

i looked through my plugins, because, you’re right, they can definitely cause conflicts, but I’m not using AutoOptimize, or anything similar. I have Smush and WP Fastest Cache downloaded and ready for when we go live, but they aren’t currently activated. Thanks for the tip @miguelangbernal, and if I don’t hear back from the developer, I might try turning my plugins off, to see if it’s something unexpected. I am getting desperate, this is an important client, and I don’t want to keep them waiting for this. Please help soon!

Update: nothing has changed and I have tried a ton of stuff. That said, the latest thing I noticed, is there’s no ID on the Family Groups page. There was for a time, because I saw it, it was 11, but now it’s blank, which I suspect is the root of the problem (it is selected in the Screen Options area).

I am using Gutenberg 5.1.1, and the Genesis-based theme from Studio Press called Altitude Pro. The site is on a fully functional test server, and this is one of the last items we’re working on before we go live. Any help is greatly appreciated!

This is a static family tree that won’t be added to frequently, if at all, so the free version is best, but we (my company) will be building out another site later this month, and if we can get this figured out, we will be buying the Pro version for that site.

Thanks again for your help, Dave