MayKato

Hi @xbonpvp

I finally decided to use the price filter integrated into woocommerce, problem this one is not displayed on my store page, so that’s why I don’t have an answer from WOOF support

I’m not sure if I understand this correctly. It looks like you currently have the Woof price filter, which seems to be working properly.

Link to image: https://snipboard.io/Afbq52.jpg

How and where did you add the built-in Filter Products by Price widget?

In case you haven’t checked, here is a link to the documentation on built-in widgets: https://woocommerce.com/document/woocommerce-widgets/

Hello,

There are several contributing factors to the slowness of a site, most of which can be found in the following troubleshooting documentation:

https://docs.woocommerce.com/document/troubleshooting-a-slow-site/https://woocommerce.com/posts/woocommerce-site-slow-fixes/

I’ve also found a similar thread. You can try the solution shared in this post to see if it helps.

Hi @silvia74

Here are links to the screenshot

https://snipboard.io/v2GoSm.jpg
https://snipboard.io/GZD5LF.jpg

I tried creating a coupon with the same settings, but could not replicate the same behavior. So the issue is coming specifically for your site.

Regarding worpress and my Sql version I Know It’s important to update but I’m doing a restyling of the site so in the new version I’ll use the most recent version.

Did you at least update WordPress and outdated templates? I can also see that your database is outdated:

WC Database Version: 4.3.1

Before troubleshooting further, I’d suggest making a backup of your site, and updating plugins, templates and database so your WordPress & WooCommerce site works properly.

Updating and verifying database can be done from WooCommerce > Status > Tools

Link to image: https://snipboard.io/jhRt6r.jpg

Once that’s done, please share the most recent system status.

Hi @lalocom

Thank you for the update. Glad to hear it’s already fixed. I will go ahead and mark this thread as resolved now. If you have a few minutes, we’d love if you could leave us a review: https://www.ads-software.com/support/plugin/woocommerce/reviews/

Hello,

Are the postcodes entered correctly? See here: https://snipboard.io/k4ICNv.jpg

Postcodes look fine. Can you also add the UK to this field to see if that helps?

We’d also like to take a look at your shipping zone settings. Can you please share a screenshot of your shipping zones (WooCommerce > Settings > Shipping> Shipping zones)?

Additionally, from your system status, I’ve noticed that your database version doesn’t match the current version of WooCommerce, which could cause retrieving wrong information from the database. I’d recommend making a backup of your site, and updating & verifying database from WooCommerce > Status > Tools.

Hi @alexis888

When people are browsing the website in english language and placing an order, the auto order confirmation email is sent to them in english.

Out of the box, you can only set one language as your site language from WP-Admin > Settings > General. Since you are using another plugin that allows customers to change the frontend language, the issue is likely linked to the TranslatePress plugin.

For testing purposes, can you try the following to see what happens?

1) deactivate TranslatePress
2) set your site to English
3) place a test order
4) check the confirmation email language

Hi @antpayne

Only PayPal Commerce is enabled. All other payment options are disabled. Would this cause an issue?

We can’t tell which one of the three plugins below this PayPal Commerce is linked to.

PayPal for WooCommerce: by Angell EYE – 3.0.33
WooCommerce PayPal Pro Hosted: by WooCommerce – 1.0.15
WooCommerce PayPal Payments: by WooCommerce – 1.9.2

Can you navigate to WooCommerce > Settings > Payments > All payment methods, take a screenshot of that page, and share it here?

Once we have this additional detail we’ll be in a better position to assist you further.

Hello,

Can you please share a screenshot of the Menu Order so we can get a better understanding of what you are trying to edit?

I recommend?https://snipboard.io?for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this chat. It works with Chrome, Firefox, Safari, and Edge.

Hi @robertsartifact

Glad to hear you found the previous reply helpful!

Is applying Additional CSS the only way of fixing similar issues?

Yes, applying additional CSS is the best solution for this type of issues.
If you’d like to learn more about CSS, I highly recommend using the free tutorials at w3schools. Here, you can find the basics of selectors (how to target the right element on the page), and properties (how to change the element on the page).

Hello,

For questions related to custom coding, your best bet is to ask on either the WooCommerce Advanced Facebook group (https://www.facebook.com/groups/advanced.woocommerce/) or the WooCommerce Developer Slack (https://woocommerce.com/community-slack/). You’ll have a better chance to get more input and assistance in those places.

Hello,

Our current Woocommerce version is 6.7.0 and it’s the same on our staging instance but it seems to be working fine there.

First, be sure to update your WooCommerce, other plugins as well as your theme. If the issue persist after updating them, you’ll want to check for a plugin/theme conflict.

The best way to determine what’s causing the issue is to temporarily switch your theme back to Storefront and disable all plugins except for WooCommerce. If that resolves the issue, then re-enable plugins one-by-one until you find the one that’s causing the conflict.

You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Hello,

As it stands, only the default shipping method (flat rate) displaying when customers log in at the checkout, the API based method disappears. Meanwhile, this doesn’t happen with new customers but the existing ones

To clarify, default shipping methods appear properly for both logged-in and guest users, but the API based shipping methods don’t. If that’s the case, the issue is directly linked to the live shipping rate plugin.

From your system status, I see that you are using the following plugin to show live rates:

Sendbox Shipping: by sendbox – 3.3.3

I’d recommend reaching out to the plugin developer and have them take a look at the issue.

Hi @mariashakleva

This kind of problem is usually caused by a conflict with your theme or with another plugin. The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Test to see if the issue has been resolved

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Hello,

We’ve got Braintree plugin logs turned on, but no logs are visible for those Orders.

Can you change the debug mode to Save to log in WooCommerce > Settings > Payments > Braintree, and then place test orders?

Once you can replicate the issue, please find the log from your transaction in WooCommerce > Status > Logs and share it here (please hide any sensitive information if any)

Hello,

Can you please temporarily deactivate all plugins except WooCommerce and Code Snippets, and switch your theme to Storefront to see if the code works properly?

Let us know how it goes!