mbarany

Cheers, will keep trying to reproduce…

Many thanks for continuing to give this some thought! Any troubleshooting steps to try or any places where something might show up in a log on the backend where I should look?

Hi @boonebgorges , here’s the sequence of URLs from one of the users with this issue:
Profile page: site-name/members/member-name/
Groups: site-name/members/member-name/groups/
This Group: site-name/groups/group-name/
Group Docs: site-name/groups/group-name/docs/
Create Doc: site-name/docs/create/?group=group-name
But only options are “tag” and “parent” and it doesn’t appear to be associating with the group.

Also this user has tried different browsers, unjoining/rejoining the group, and joining with a new account, so I’m really puzzled by this one, especially as unable to reproduce on my own computer. Not sure if that gives any clues.

Thanks for hopping in, @boonebgorges , was going to ask you as I figured it was probably your cbox integration on the backend! “Group Wiki” is just the heading for “Docs within Groups” on my cbox install, I think that’s just the name I chose under “Group Tab Name” in the buddypress docs settings in wp-admin (sorry for the confusion!), the default is just a “Docs” tab in the group page/settings. I think I’m just using the vanilla version of docs-within-groups, beyond that.

I was wondering about your hypothesis that the user is accidentally going to wiki>create , too, especially as I haven’t been able to reproduce with my own test non-admin account, especially because they said the url that takes them to is site-name/docs/create/ but I asked them to navigate directly (while logged in) to site-name/docs/create/?group=group-name (which is the url that works as it ought to when I try it) and they still didn’t have the associate option, so I’m not sure.

I’ll ask the users with the problems to send the sequence of URLs beyond just the sequence of clicks. Anything else to check in the meantime?

• This reply was modified 3 years, 10 months ago by mbarany.

I don’t think I’m running custom code (not intentionally anyway!) unless there’s some backend thing happening with commons in a box? But then not sure why it would affect some users and not others. Where would I look in the wordpress backend to check those user variables/filters? (Sorry, comfortable-ish with a lot of computer/web things but not very experienced with wordpress specifically.)

Is it possible commons in a box does something different with the wp database,… I’m not seeing bp_docs variables when browsing in cpanel, but also quite possible I’m looking in the wrong place.

• This reply was modified 3 years, 10 months ago by mbarany.

Thanks, also had that thought. “minimum role to associate” has been “member” all along, have just triple-checked.

Does the fact that it’s only happening to some users (and I can’t seem to reproduce with a test account, but a user who had the issue also wasn’t able to fix it by creating a new account or changing browsers) tell us anything?

• This reply was modified 3 years, 10 months ago by mbarany.

Update: one of the users having this problem reports taht the Create Doc link goes to site-name/docs/create/ without the ?group=group-name and manually going to the full link (including ?group=group-name) doesn’t produce the group settings. So it does seem like probably a misaligned permissions thing?

Thanks David. Am thinking it must be a permissions issue too, however the users having the issues are all confirmed members of the group and logged in at the time. Logged in on a different browser with a test non-admin user and it’s working fine (didn’t reproduce the issue). What would you suggest next?
The URL for a new doc in the group is site-name/docs/create/?group=group-name

Thanks,
Michael

• This reply was modified 3 years, 10 months ago by mbarany.

et voila, appears to be working after running wp bpges install-database.
thanks @boonebgorges !

OK, I’m not seeing those tables via PHPMyAdmin. All the tables seem to have a CIAB prefix (e.g. ciab_bp_notifications), so might I have broken some separate setup within CIAB by updating the plugins following the prompts from the wp-admin interface?

Thanks @boonebgorges , will see what I can access / figure out. My install of cbox is on a shared server with Reclaim Hosting.