mbarekame

Hello David,

First of all, please accept our sincere apologies for not replying to this sooner.

If you’re still encountering this issue, please get in touch with us via mail at [email protected], and our support team will prioritize your case.

Kind regards.

Hello,

Our apologies for getting back late.

After checking your reviews and product pages we see two potential reasons that might be blocking our widgets from being updated:

1- Using unsupported emojis on reviews. Judge.me widgets only support the following emojis ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? so if your reviews contain other emojis this may prevent the widget from updating. Please remove them to allow the widgets to update again.

2- Cache plugin, If you’re using a cache plugin like Lite Speed please make sure to purge the cache.

Kind regards.

Hello there,

We recommend checking with their support before making any changes.

Hello,

After checking we see that the default product schema on your store is correctly detecting our aggregate rating

However, the issue with the Missing field “name” is not coming from our end. It seems you’re using another plugin to generate Schema & Structured Data. we recommend checking with them to resolve this issue.

Hello,

Our apologies for the inconvenience.

If your store is using WP-rocket or CloudFlare service kindly make sure to follow the steps in this guide: Fixing “Our server cannot access your shop domain” error

if the issue persist you can reach out to us via email at [email protected] and share with us details of the issue so we can check further.

Hello,

We have received the video. Our team will follow up via email and make sure your issue your resolved.

Cheers.

Hello,

Thank you for reaching out to us.

After checking your store, it seems that you have not installed our widgets on your product page yet. You can check this guide to learn how to install them: Adding Judge.me widgets using shortcodes

Also, if you’re using a cache plugin, please make sure to purge the cache after you’re done.

Please let us know if you need any help or have any questions.

Kind regards.

Hello there,

Our apologies for getting back late.

Upon checking the store we found on your profile we noticed that our core files do not follow the newest code split method for CSS/JS files. We have tried to apply the code split method manually for your store but it didn’t seem to take effect.

Could you please try uninstalling/reinstalling our app again? Also, if you are using any cache or optimization plugin, please make sure to purge the cache and check again.

If the issue persists please reach out to us at [email protected] so we can check this issue further.

Kind regards.

Hello there,

Our app skips review requests for products that have been returned, refunded, or deleted from an order on Shopify only.

Please let us know if you need any help or have any questions.

Hello there,

Thank you for choosing Judge.me

Our app does allow to collect shop reviews only using review requests emails. And you can also display or collect shop reviews directly on your store. Please check these guide to learn how it works:

Gathering store reviews in your review request emails

To Show/collect shop reviews on your store, create a page and add this shortcode [jgm-all-reviews] (other shortcodes)

Feel free to let us know if you have more questions

Kind regards.

Hello,

Please note retrieving cached widgets is only for developers who are looking for more options to customize the widgets. and not as a default option for stores.

Hello,

You can check it out here: Retrieving cached widgets from the Judge.me cache server

Kind regards.

Hello there,

Regarding your inquiry, We have checked your store speed on Google Speed Insights and found our Loader.js and leex.js are loaded under 0ms please see the screenshot for reference https://prnt.sc/C3y7w4Cd7utb

Also, please note that the Judge.me plugin has limited access to your theme. However, you can use 3rd-party WordPress plugin to optimize the speed but make sure they’re not minifying our scripts as they’re already minified.

You can also use our Cache server widgets and skip the default installation for more speed as you can decide where the script is located and when to load it. Please check this guide to learn how it works:?How to make requests to the Judge.me Cache Server.

Lastly, please note that this is beyond the scope of support we can offer for our WordPress plugin at the moment. We would suggest you consult a professional or your web developer for any speed concern cases.

Kind regards.

Hello,

Kindly contact us at [email protected] so we can request access to check and follow up on this case with you.

Hello there,

The code is correct, but It seems when you added it you accidentally removed a closing bracket } on line 49 please see the screenshot here https://prnt.sc/GyASFdSoHtwy

Concerning the location still showing, there is an update with issue on our app probably related to a recent update from WordPress. Our investigate the issue and we’ll keep you updated.