mborin

Yes the issue is with manual orders.

Yes, I select the option to send order details to the customer just like in your screenshot. Mine looks exactly the same as yours. https://wataboard.com/wp-content/uploads/2024/08/order-details.png

No template mods where done.

I do not know if any of the plugins are causing this but I have not installed anything new for about a year. Maybe an update to one of the plugins could be causing this.

Please see my site status report below.

WordPress Environment<br><br>WordPress address (URL): https://wataboard.com<br>Site address (URL): https://wataboard.com<br>WC Version: 9.1.4<br>Legacy REST API Package Version: ? 1.0.4<br>Action Scheduler Version: ? 3.8.1<br>Log Directory Writable: ?<br>WP Version: 6.6.1<br>WP Multisite: –<br>WP Memory Limit: 1 GB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: ? Server Environment<br><br>Server Info: LiteSpeed<br>PHP Version: 7.4.33<br>PHP Post Max Size: 164 MB<br>PHP Time Limit: 300<br>PHP Max Input Vars: 100000<br>cURL Version: 7.29.0<br>NSS/3.90<br><br>SUHOSIN Installed: –<br>MySQL Version: 5.5.5-10.5.13-MariaDB<br>Max Upload Size: 164 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? 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/shop/<br>Cart: #11000 - /cart/ - Contains the [woocommerce_cart] shortcode<br>Checkout: #11001 - /checkout/ - Contains the [woocommerce_checkout] shortcode<br>My account: #11002 - /my-account/<br>Terms and conditions: #150 - /terms-of-service/ Theme<br><br>Name: Storefront<br>Version: 4.6.0<br>Author URL: https://woocommerce.com/<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Templates<br><br>Overrides: – Product Bundles<br><br>Database Version: 8.0.1<br>Loopback Test: ?<br>Template Overrides: – WooCommerce PayPal Payments<br><br>Onboarded: ?<br>Shop country code: US<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: ?<br>Pay Later messaging available in country: ?<br>Webhook status: ?<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: ?<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: Disabled Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>pattern-toolkit-full-composability<br>product-pre-publish-modal<br>printful<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br><br>Daily Cron: ? Next scheduled: 2024-08-02 13:45:53 -05:00<br>Options: ?<br>Notes: 3<br>Onboarding: completed Social Login<br><br>Facebook: Disabled<br>Twitter: Disabled<br>Google: ? Available<br>Amazon: Disabled<br>Linkedin: Disabled<br>Paypal: Disabled<br>Disqus: Disabled<br>Vkontakte: Disabled Action Scheduler<br><br>Complete: 37,908<br>Oldest: 2024-07-01 10:39:53 -0500<br>Newest: 2024-08-01 10:19:09 -0500<br><br>Failed: 295,763<br>Oldest: 2022-09-03 00:18:52 -0500<br>Newest: 2024-08-01 10:18:50 -0500<br><br>Pending: 17<br>Oldest: 2024-08-01 10:21:09 -0500<br>Newest: 2024-08-17 19:50:51 -0500 Smart Coupons related settings<br><br>?* Number of coupons to show: 5<br>?* Number of characters in auto-generated coupon code:<br>?* Valid order status for auto-generating coupon: Processing | Completed | Backorder<br>?* Include tax in the amount of the generated gift card: ? No<br>?* Deduct credit/gift before doing tax calculations: ? No<br>?* Gift Card discount is inclusive of tax: ? No<br>?* Automatic deletion: ? No<br>?* Coupon emails: ? Yes<br>?* Printing coupons: ? No<br>?* Sell gift cards at less price?: ? No<br>?* Use gift card applied in first subscription order for subsequent renewals until credit reaches zero: ? Yes<br>?* Renewal orders should not generate coupons even when they include a product that issues coupons: ? No<br>?* Allow sending of coupons to others: ? No<br>?* Allow schedule sending of coupons?: ? No<br>?* Combine emails: ? No<br>?* Auto generated coupon email: ? Yes<br>?* Combined auto generated coupons email: ? No<br>?* Acknowledgement email: ? Yes<br>?* Enable taxes: ? Yes<br>?* Prices entered with tax: ? No<br>?* Display prices in the shop: ? Excl<br>?* Display prices during cart and checkout: ? Excl<br>?* Rounding: ? No<br>?* Display tax totals: Single<br>?* Enable the use of coupon codes: ? Yes<br>?* Calculate coupon discounts sequentially: ? No<br>?* Account endpoints > Coupons: wc-smart-coupons<br>?* Block-enabled Cart: ? No<br>?* Block-enabled Checkout: ? No<br>?* WooCommerce Account Connected: ? No Status report information<br><br>Generated at: 2024-08-01 10:19:40 -05:00<br>

Yes the payment works fine on Checkout page (wataboard.com)

Please see my attachments https://wataboard.com/wp-content/uploads/2024/08/Details-for-order-email.png and https://wataboard.com/wp-content/uploads/2024/08/WooCommerce-settings-payments.png

Today’s update did not fix the issue.

VXKQEXTQ

Here’s the diagnostics report:

Mailer: postsmtp
HostName: *****************.com
cURL Version: 7.29.0
OpenSSL Version: NSS/3.53.1
OS: Linux li945-80.members.linode.com 3.10.0-1160.62.1.el7.x86_64 #1 SMP Tue Apr 5 16:57:59 UTC 2022 x86_64
PHP: Linux 7.4.33 C
PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=Yes, zlib_encode=Yes
WordPress: 6.1.1 en_US UTF-8
WordPress Theme: Divi
WordPress Plugins: Post SMTP, Template Library and Redux Framework, 404 Solution, WooCommerce Add Conversion to Thank You Page, Admin Menu Organizer II, Akismet Anti-Spam, Analytify – Google Analytics Dashboard Widget, Contact Us all-in-one button, ATUM Inventory Management for WooCommerce, AutomateWoo, Bloom, Classic Editor, Disable Admin Notices premium, Disable Admin Notices Individually, Duplicator Pro, WooCommerce Edit Processing Orders, Error Log Monitor, Health Check & Troubleshooting, Hide Admin Bar From Front End, Imagify, Invisible reCaptcha, LiteSpeed Cache, Mailster – Email Newsletter Plugin for WordPress, MainWP Child, Pending Payment Reminder for WooCommerce, Permalink Manager Pro, Plugin Activation Date, Product Code for WooCommerce, PWA for WP, Really Simple SSL, Rank Math SEO PRO, Rank Math SEO, Shortcodes Ultimate, Simple Post Redirect, WooCommerce Split Orders, Supreme Modules Lite – Divi Theme, Extra Theme and Divi Builder, Swap Google Fonts Display, Upload Larger Plugins, User Switching, WC Duplicate Order, Woocommerce Partial Shipment, Widget CSS Classes, Widget Logic, WooCommerce Order Test – WP Fix It, Product Feed PRO for WooCommerce, Faview – Virtual Reviews for WooCommerce, WooCommerce Address Validation, WooCommerce Advanced Bulk Edit, WooCommerce Advanced Shipping, WooCommerce Anti Fraud, WooCommerce Cart Notices, Cart Reports for WooCommerce, WooCommerce Cost of Goods, WooCommerce Create Customer on Order, WooCommerce Hear About Us, WooCommerce Notification Premium, WooCommerce Order Status Manager, WooCommerce Pay Email Invoice Without Login, WooCommerce Print Invoices/Packing Lists, WooCommerce Product Add-ons, WooCommerce Product Bundles, WooCommerce Shipping & Tax, WooCommerce Smart Coupons, WooCommerce Social Login, WooCommerce Waitlist, WooCommerce, Wordfence Security, WordPress TotalDesk, WordPress Importer, Analytify – UTM Campaigns Tracking, Analytify – Goals Tracking, Analytify Pro, Analytify – WooCommerce Tracking, Analytify – Google Analytics Dashboard, Asset CleanUp Pro: Page Speed Booster, WP Crontrol, WP-Lister Pro for eBay, WordPress Persistent Login, WP STAGING PRO – Backup Duplicator & Migration
WordPress wp_mail Owner: /home/wataboard.com/public_html/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
WordPress wp_mail Filter(s): PostsmtpMailer->get_mail_args
WordPress wp_mail_from Filter(s): wordfence::fixWPMailFromAddress
Postman: 2.4.3
Postman Sender Domain (Envelope|Message): wataboard.com | wataboard.com
Postman Prevent Message Sender Override (Email|Name): No | No
Postman Active Transport: Gmail API (https:oauth2://www.googleapis.com:443)
Postman Active Transport Status (Ready|Connected): Yes | Yes
Postman Deliveries (Success|Fail): 5176 | 125784

OK thanks for looking into this!

Mailer: postsmtp
HostName: m***bsite.com
cURL Version: 7.29.0
OpenSSL Version: NSS/3.53.1
OS: Linux li945-80.members.linode.com 3.10.0-1160.62.1.el7.x86_64 #1 SMP Tue Apr 5 16:57:59 UTC 2022 x86_64
PHP: Linux 7.4.28 C
PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=Yes, zlib_encode=Yes
WordPress: 6.0 en_US UTF-8
WordPress Theme: Divi
WordPress Plugins: Template Library and Redux Framework, 404 Solution, WooCommerce Add Conversion to Thank You Page, Admin Menu Organizer II, Akismet Anti-Spam, Analytify – Google Analytics Dashboard Widget, Contact Us all-in-one button, ATUM Inventory Management for WooCommerce, AutomateWoo, Bloom, WordPress Geo Plugin, Classic Editor, Disable Admin Notices premium, Disable Admin Notices Individually, Duplicator Pro, WooCommerce Edit Processing Orders, Error Log Monitor, Health Check & Troubleshooting, Hide Admin Bar From Front End, Imagify, Invisible reCaptcha, LiteSpeed Cache, Mailster – Email Newsletter Plugin for WordPress, MainWP Child, Pending Payment Reminder for WooCommerce, Permalink Manager Pro, Plugin Activation Date, Post SMTP, Product Code for WooCommerce, PWA for WP, Really Simple SSL, Rank Math SEO PRO, Rank Math SEO, Shortcodes Ultimate, Simple Post Redirect, WooCommerce Split Orders, Supreme Modules Lite – Divi Theme, Extra Theme and Divi Builder, Swap Google Fonts Display, Upload Larger Plugins, User Switching, WC Duplicate Order, Woocommerce Partial Shipment, Widget CSS Classes, Widget Logic, WooCommerce Order Test – WP Fix It, Product Feed PRO for WooCommerce, Virtual Reviews for WooCommerce, WooCommerce Address Validation, WooCommerce Advanced Bulk Edit, WooCommerce Advanced Shipping, WooCommerce Anti Fraud, WooCommerce Cart Notices, Cart Reports for WooCommerce, WooCommerce Cost of Goods, WooCommerce Create Customer on Order, WooCommerce Hear About Us, WooCommerce Notification Premium, WooCommerce Order Status Manager, WooCommerce Pay Email Invoice Without Login, WooCommerce Print Invoices/Packing Lists, WooCommerce Product Add-ons, WooCommerce Product Bundles, WooCommerce Shipping & Tax, WooCommerce Smart Coupons, WooCommerce Social Login, WooCommerce Waitlist, WooCommerce, Wordfence Security, WordPress TotalDesk, WordPress Importer, Analytify – UTM Campaigns Tracking, Analytify – Goals Tracking, Analytify Pro, Analytify – WooCommerce Tracking, Analytify – Google Analytics Dashboard, Asset CleanUp Pro: Page Speed Booster, WP Crontrol, WP-Lister Pro for eBay, WordPress Persistent Login
WordPress wp_mail Owner: /home/m***bsite.com/public_html/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
WordPress wp_mail Filter(s): PostsmtpMailer->get_mail_args
WordPress wp_mail_from Filter(s): wordfence::fixWPMailFromAddress
Postman: 2.0.27
Postman Sender Domain (Envelope|Message): m***bsite.com | m***bsite.com
Postman Prevent Message Sender Override (Email|Name): No | No
Postman Active Transport: Gmail API (https:oauth2://www.googleapis.com:443)
Postman Active Transport Status (Ready|Connected): Yes | Yes
Postman Deliveries (Success|Fail): 4235 | 37952

I am using gmail

I’m using Google. Here is the log:

Mailer: postsmtp
HostName: w*******d.com
cURL Version: 7.29.0
OpenSSL Version: NSS/3.53.1
OS: Linux li945-80.members.linode.com 3.10.0-1160.24.1.el7.x86_64 #1 SMP Thu Apr 8 19:51:47 UTC 2021 x86_64
PHP: Linux 7.4.26 C
PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=Yes, zlib_encode=Yes
WordPress: 5.9.3 en_US UTF-8
WordPress Theme: Divi
WordPress Plugins: Template Library and Redux Framework, 404 Solution, Admin Menu Organizer II, Akismet Anti-Spam, Analytify - Google Analytics Dashboard Widget, Contact Us all-in-one button, ATUM Inventory Management for WooCommerce, AutomateWoo, Bloom, WordPress Geo Plugin, Classic Editor, Code Snippets, Disable Admin Notices premium, Disable Admin Notices Individually, Duplicator Pro, Error Log Monitor, Health Check & Troubleshooting, Hide Admin Bar From Front End, Imagify, Invisible reCaptcha, LiteSpeed Cache, Mailster - Email Newsletter Plugin for WordPress, MainWP Child, Pending Payment Reminder for WooCommerce, Permalink Manager Pro, Plugin Activation Date, Post SMTP, Product Code for WooCommerce, PWA for WP, Really Simple SSL, Rank Math SEO PRO, Rank Math SEO, Shortcodes Ultimate, Simple Post Redirect, WooCommerce Split Orders, Supreme Modules Lite - Divi Theme, Extra Theme and Divi Builder, Swap Google Fonts Display, Upload Larger Plugins, User Switching, WC Duplicate Order, Woocommerce Partial Shipment, Widget CSS Classes, Widget Logic, WooCommerce Order Test, Product Feed PRO for WooCommerce, Virtual Reviews for WooCommerce, WooCommerce Address Validation, WooCommerce Advanced Bulk Edit, WooCommerce Advanced Shipping, WooCommerce Anti Fraud, WooCommerce Cart Notices, Cart Reports for WooCommerce, WooCommerce Cost of Goods, WooCommerce Create Customer on Order, WooCommerce Hear About Us, WooCommerce Notification Premium, WooCommerce Order Status Manager, WooCommerce Pay Email Invoice Without Login, WooCommerce Print Invoices/Packing Lists, WooCommerce Product Add-ons, WooCommerce Product Bundles, WooCommerce Shipping & Tax, WooCommerce Smart Coupons, WooCommerce Social Login, WooCommerce Waitlist, WooCommerce, Wordfence Security, WordPress TotalDesk, WordPress Importer, Analytify - UTM Campaigns Tracking, Analytify - Goals Tracking, Analytify Pro, Analytify - WooCommerce Tracking, Analytify - Google Analytics Dashboard, Asset CleanUp Pro: Page Speed Booster, WP Crontrol, WP-Lister Pro for eBay, WordPress Persistent Login
WordPress wp_mail Owner: /home/w*******d.com/public_html/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
WordPress wp_mail Filter(s): PostsmtpMailer->get_mail_args
WordPress wp_mail_from Filter(s): wordfence::fixWPMailFromAddress
Postman: 2.0.26
Postman Sender Domain (Envelope|Message): w*******d.com | w*******d.com
Postman Prevent Message Sender Override (Email|Name): No | No
Postman Active Transport: Gmail API (https:oauth2://www.googleapis.com:443)
Postman Active Transport Status (Ready|Connected): Yes | Yes
Postman Deliveries (Success|Fail): 4096 | 20034

Yes everything is working fine now. I didn’t need to do anything. I think it was my browser.

The issue us with Chrome browser. No issue in other browsers.

• This reply was modified 3 years, 4 months ago by mborin.

I already looked at that but all my setting are correct. Am I supposed get a 404 error when I go to https://mysite.com/?wc-api=WC_Gateway_PayPal?

Figured it out. It was permissions issue.

I would like to contact you privately.

Lookslike the issue was with Litespeed Cache