mc_gabe

Hey ejh4isu,

Thanks for getting in touch with us. It certainly looks like some CSS in the site is conflicting with the original formatting for the form. To clarify, can you indicate whether the form is coming from the MailChimp List Subscribe Form plugin installed into WordPress or via MailChimp embedded code offered through the MailChimp application? If the issue is arising while using embedded form code, our ability to help will be limited, but if the issue is coming up when using our WordPress plugin, with a link to your site we may be able to take a look at the site’s CSS and try determining what code can be altered to assist.

We’ll be glad to take a look with more detail!
-Gabe

Hey ethoms!

The CSS to be edited in the manner mc_dominic has mentioned would actually be the active WordPress theme’s style.css file. If you go under WordPress to Appearance > Editor, selecting the current theme and finding the Stylesheet (style.css) file will allow you to modify the code and save changes.

If we can help with anything else, please let us know!
-Gabe

Hey maximaro,

If you aren’t seeing any error messages within WordPress while trying to log in, the next steps mc_d mentioned would be handled on the hosting company’s side. Some hosts may allow for administrative control by the user, but some may require contacting their support for the control to be handled on their end. The whitelisting would need to be something done at the host level, though.

If you have further questions, please let us know!

-Gabe

Hey shshaw,

Thanks for getting in touch! Our team has since added “Developer Mode” to the plugin, which allows for displaying the widget on a test site not currently accessible from the internet. This guide shows how to use that: https://connect.mailchimp.com/how-to/90

If you have any other questions, please let us know!
-Gabe

Hey there,

Thanks for getting in touch. The double opt-in process with that confirmation email is recommended in order to assure people being signed up are signing themselves up and to avoid issues with typos and other similar issues. This helps reduce future deliverability issues in lists. We have more information on that here:
How does double opt-in work?: https://eepurl.com/gOG1

MailChimp’s built-in signup forms, offered embedded forms, and official WordPress plugin all require double opt-in. However, third party integrations and custom coded solutions can be created via our API (https://apidocs.mailchimp.com/) which allow for single opt-in. Finding a third party solution or getting a developer to create one can enable single opt-in if you’d like.

If we can help with any other questions, please let us know.
-Gabe

Hey Jos,

Thanks for getting in touch with us. We’re more than happy to help you out. In this case I did a quick check on an iPad and the submit button seemed to operate as expected, returning a success message. Can you tell us the exact behavior seen when pressing the subscribe button as well as which iOS version and type of iPad this was tested in?

We’ll be glad to look into this however we can.

Thanks,
Gabe

Hey Dan,

Using multisite, each site can have the same WordPress plugin configured with a different list or even account. That said, you wouldn’t need to have mutliple MailChimp accounts. Instead, you could have multiple lists within the same MailChimp account, and have each of the subsites configured with the same MailChimp account for the plugin, and the correct list selected for each.

If you run into any trouble along the way, please let us know!

-Gabe

Hey dbarcon,

That should be the right location. If you’d like to provide a link to your site, we’ll be glad to take a look at the page and see if we can provide more insight.

Thanks,
Gabe

Hey slushman,

Thanks for the feedback and the update on your activity on Github. We appreciate it!

-Gabe

Hey there,

Thanks for writing in to us for assistance. In MailChimp, groups are always seen as optional so none of the official subscription methods allow for requiring groups, including the official WordPress plugin.

A developer may be able to modify the Embedded code (https://eepurl.com/gOGN) to turn groups into required fields. Otherwise, we’d recommend getting a developer to create custom forms with required checkboxes which use the API to submit the accepted values to MailChimp. API Documentation can be found here: https://apidocs.mailchimp.com/

If we can help out with other questions, please let us know. We’ll be glad to help out!
-Gabe

Hey cri8bat,

Thanks for getting in touch with us for assistance. I’m happy to help out, though it might be helpful to get a better idea of exactly how you want the form to look on the site once it’s in place.

If you modify your header.php file, you should be able to head to the <header> section of the file and, right before the header closing </header> tag, insert the following:

<div id=headerform>
<?php mailchimpSF_signup_form(); ?></div>

That would insert the form up top, overlapping with your header image. Once that’s in place, you would then add the following line to your theme’s CSS file:
#headerform{float:right;}

This results in getting the form to float to the right, in-line with your site’s header, though the navigation bar would end up displaying further down the page after the bottom of the form.

If that isn’t quite what you’re looking to do, please feel free to describe a bit more what you’d like it to look like. We’ll be glad to help more!

-Gabe

Hey mwell, thanks for getting in touch.

In order to help out here, we’ll need a bit more information to confirm this is the same issue or something similar. We definitely want to look into this as best we can. Additionally, because this thread is older and already resolved, can you please start a new thread with your response so we can track your issue most smoothly?

We’ll be glad to dig in more once you start that new thread with the exact error message, when you’re seeing it, what steps you’ve already tried for troubleshooting it, and what happens if you try disconnecting from your MailChimp account totally, then reconnecting to the MailChimp account (or even disconnecting, then deleting the plugin and reinstalling it, then connecting to MailChimp again).

Thanks!
-Gabe

Hey mobillo,

Thanks for getting in touch. Disabling those lines is certainly worth trying if the results seem acceptable to you, though as you said it may open up the opportunity for spamming of the signup form. As long as you know the downsides, it’s ok to try edits to the plugin like this, though major edits aren’t supported. That said, it’s also important to note that manual edits like this could be overwritten when the plugin updates, so any such changes should be saved elsewhere just in case.

If we can help with other questions, please let us know!
-Gabe

Hi there!

Thanks for getting in touch with us for help. We’re definitely glad to help out however we can. Can you walk us through your usage of Google Page Speed, step by step, and what exactly you’re seeing for results? If you could provide a link to a screenshot or two, that would also be great. Getting some precise background info will be really helpful in seeing what we can find for you.

Thanks,
-Gabe

Hey Gazza!

Thanks for getting in touch! To switch which account you’re currently connected to with the plugin, you can go to Settings on the left side of WordPress, then MailChimp Setup. Once on this settings screen, you’ll be able to see the name of the account currently connected in the upper right corner, along with a Logout button. Clicking logout there will then enable you to log in with your new account’s information and then configure the settings as you like!

-Gabe