mc_gabe

I’m glad I could help out!

Happy New Year to you as well!

We’re definitely happy to help however we can!

When you’re getting to that link on either site, it looks like that’s actually the URL for modifying settings for the “MailChimp Form by ContactUs”, which is a third party plugin. If I try to go to the same URL on a site without that third party plugin installed, I get the same error message you’re describing. The official plugin we support, though, doesn’t actually need that third party plugin set up. If you go in your WordPress site to Settings -> MailChimp Setup, you can access the settings for our plugin you have installed. If you then go to Appearance -> Widgets, you can then drag the “MailChimp Widget” option into the applicable Widget Area you want our plugin’s form to display in.

You could then go into your plugins section and disable the third party plugin if that does the job. If you’d like to use both plugins at the same time, though, you’d probably need to try contacting the developers of that other plugin for assistance in getting it up and running.

Let us know if you have any other questions!
-Gabe

Hey kdaukas,

Thanks for getting in touch!
For this issue, does the same error present itself in any other places in your interface? For instance, if you have another plugin installed are you able to update it and alter its preferences normally?

Which version of the WP plugin is installed? If you’re having trouble updating, but can instead disable the existing plugin installation and do a new installation of the latest release, do you see the same behavior there?
When you do see the error, what is the URL after your main domain/WP install address that you’re seeing? (The part beginning with wp-admin/. For example: wp-admin/options-general.php?page=mailchimpSF_options.)

This could be an issue with file permissions for the plugin directory on the server, or permissions within the WP installs. Any information you can provide could help in pinpointing the issue.

Thanks!
-Gabe

Hey susanad,

Thanks for writing in to us! We’re definitely happy to help out. When managing your WordPress site, on the left side you should be able to go to Settings > MailChimp Setup, then scroll down to the “Custom Styling” box and check the “Enabled?” option. Then, you should be able to set color settings and save them for your form.

You can also choose not to enable that custom styling box and make changes through CSS. On the plugin’s settings screen within MailChimp, at the very bottom, there is a “CSS Cheat Sheet” that highlights a few different CSS classes and IDs which can be specified in your site’s main CSS file in order to override plugin defaults.

You can use this in your site’s CSS:

mc_signup{
color: #da1337;
width: 150px;
}

to make the font color a particular shade of red, for example (or change the color code accordingly), as well as restrict the field titles to 150 pixels wide.

If we can help with anything else, let us know!

-Gabe

Hey Mikopia,

We wouldn’t be able to log in on your behalf, but I’ve found that what may be going on here is WooCommerce’s CSS is getting loaded after your site’s main CSS. The trick here may be to get your theme to make sure to switch the order of those CSS files getting loaded.
This page has a suggestion for a function to paste into your WordPress theme’s functions.php file which might help here: https://bigwilliam.com/override-woocommerce-styles-semantically/

In any case, the key here seems to be either switching the order of when your CSS files get loaded, or you can try adding !important to the ends of the properties you’d like to set in your theme’s CSS for the button class (WC overriding your button class’s CSS seems to be the issue here). So adding a .button{} section to your theme’s CSS file with !important; as the ending of the properties you’re setting is a possible solution as well.

-Gabe

Hey Farlif,

There wouldn’t be a way to get the single plugin to look different in two different places. However, you could try having multiple plugins installed or use the plugin for one and insert our embedded forms afterward to your footer. The embedded form code will likely require some CSS customization to get it looking how you want, but this approach would let you have two independent forms on your page linking to the same list.

Let us know if you have any other questions,
-Gabe

Hey Karl,

Thanks for getting in touch. I’m happy to help out a bit. There are a couple of CSS properties you can set in your site’s CSS to override the default CSS, thereby setting those two pieces of unwanted text to be hidden away.

First, the * which goes automatically after any required fields is defined as part of the class mc_required. So if you set this in your site’s CSS, it should stop that from displaying:

.mc_required {
display: none;
}

The separate * = required message has an item specific id of mc-indicates-required, which can be removed via customizing your site’s CSS with something like this:

#mc-indicates-required {
display:none;
}

Those two pieces of CSS being present in your site’s CSS file should do the trick.
-Gabe

Thanks for letting us know!

Hey jebr!

Thanks for writing in. It looks like you’re actually looking to use some of our built-in form functionality rather than the WordPress plugin. Most support for that is actually offered over in MailChimp general support through email and live chat over at our support page. I’m happy to point you in the right direction, though.

While groups can’t be made hidden by default in a MailChimp list with the General form, fields can. So you could collect information in a field instead of groups for segmenting if you want. If you’d like to continue using groups, however, you may be able to modify the embed code in such a way that it would cooperate. This guide in our Knowledge Base shows how you’d modify fields for this case (making a hidden one in your list so that it wouldn’t be included in the embed form by default, then manually adding HTML hidden fields with default values):
Can I set up my signup form so that I can see where my recipients signed up?: https://eepurl.com/SKbn

However, if you want to use groups instead of regular fields you probably want to look over that guide for a general idea of how to run things. Because the embedded form will include groups already, you’d then have to modify the HTML code in such a way as to make individual list items in a checkbox grouping hidden while making them default to checked. Perhaps trying something similar to adding style="visibility:hidden" to the individual list items and the word “checked” (without quotation marks) at the end of the <input> declaration itself right after the id=”automaticallygeneratedid” and before the ‘>’.

Beyond that it’d really be up to you to modify that code, but the general idea is to hide the group values while setting them to submit as checked.

-Gabe

Hey Deepak,

We’re still trying to track down some details about what may be going on here. If you downgrade to a previous version of the plugin which uses an API Key instead of Oauth (a version before 1.3, from here), does the problem persist for you or does it function normally?

Can you possibly email us with a few extra details? The details we’d like to get from you:

1) Your login username and the account (if different) connected to the plugin.
2) The URL of the site you’re integrating this plugin with.

If you can send those to us at wordpress [at] mailchimp [dot] com, We’d like to take a deeper look to see if we can see the source of the problem there.

We’ll continue communicating with you here through the forum, so if you could shoot us that email with details as well as reply concerning trying an older version of the plugin, we’ll get back to you here.

Thanks!
Gabe

Hey webmonnik!

Thanks so much for all your cooperation on this issue. Can you give the plugin a shot again? It looks like our devs may have addressed this on the back end. We’d love to see if your situation has been worked out!

Thanks,
Gabe

Hey Leah!

I’m glad you got that worked out! Thanks so much for updating me that you got that worked out and for the suggestion on that “Update List” clarification. I’ll keep that in mind next time I’m referring to the function for other users to make sure I make that clearer.

I’m glad I could help!
Gabe

Hey webmonnik, While I can see we were previously having issues with receiving emails at that account, I’ve triple checked and found that it’s working correctly using external email accounts, but I still don’t see your newest email. Would it be possible for you to retry that again?

wordpress [at] mailchimp [dot] com.

Thanks!
-Gabe

Hey rpazos,

Thanks for getting in touch with us. The MailChimp widget for the plugin should show up normally within both parent sites and subsites. The important things to keep in mind when setting things up there, though, are that each separate WordPress installation (if you have multiple separate installations of WP on your server) would need its own separate installation of our plugin, and would need to be separately authenticated by logging in to your MailChimp account through the plugin’s preferences separately per WP installation.

If the plugin is independently installed in your main site and subsites, and the connection is configured independently for each in the MailChimp Setup screen under Settings in WP, and you’re still not seeing the widget appear in the Available Widgets page under Appearance, please update us with what version of the plugin you currently have installed and active in your main site (in the Installed Plugins page) as well as what versions (same or different) you have installed in the subdomains that are working.

Thanks
-Gabe

Oh! I meant to clarify that a bit. I’m looking for any information you can find as far as whether traffic to/from that site is being blocked via your host provider. That could help us quite a bit with regards to troubleshooting on this end. Thanks!