mcampal - a11n

Hi @puerfect,

In this case, I would suggest checking out the Conditional Shipping and Payments extension that allows you to use conditional logic to restrict the shipping and payment options available in your store.

With this extension, you can conditionally restrict or hide payment gateways based on the shipping method.

Alternatively, you can search for a plugin on www.ads-software.com here.

Best,

Hi there,

After taking a closer look at your site’s front end, I can confirm that the Kurier DPD za pobraniem shipping option becomes available when selecting Poland as the shipping country.

Note that the Payment Options available on the checkout page are set independently from shipping options with WooCommerce by default. There is not an option within WooCommerce Payments (or WooCommerce core) that would disable the Credit Card option at checkout based on the shipping method selected by the customer.

In order to restrict payment options based on the shipping method selected, an additional plugin that includes this feature, or customization, is required.

I hope this helps!

Best,

Hi there,

Thank you for clarifying.

After testing this from my end, I’m not able to reproduce this behavior (see the screenshot for reference: https://d.pr/i/4lBwuu .)

Are the rest of the fields for the category being saved correctly?

Since this can be caused by a plugin/theme conflict, I would suggest checking if the problem persists when only WooCommerce is active on your site while running a default theme like Storefront.

We offer a guide for performing a plugin/theme conflict test safely that can be of help: How to Test for Plugin and Theme Conflicts

Let us know how it goes!

Best,

Hi there,

Setting a product as virtual disables all shipping-related fields such as shipping dimensions. A virtual product will also not trigger the shipping calculator in cart and checkout.

Here you have more information on this topic:

Adding a downloadable product

Digital/Downloadable Product Handling

Can you confirm if your digital products are both ‘Downloadable’ and ‘Virtual’ from the product’s edit page?

Best,

You are welcome, @islamfathi!

Bookable products created with the WooCommerce Bookings extension don’t include a quantity selector by default (quantity is usually managed as ‘Persons’). Since this is the support forum for the WooCommerce plugin, if you have any questions regarding the WooCommerce Bookings extension that is not answered in our documentation please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Best,

Hi there,

Thank you for contacting us!

All the website products are bookable, so I need the user to be able to add many items of the same product to his cart using quantity buttons like “Simple Products”.

After taking a closer look at your site and products, I can see that you are using a 3PD plugin for creating bookable products (WooCommerce Bookings and Appointments by PluginHive) and I don’t have enough insight to know how it should be set in this case.

While we’re experts on our own products, third-party plugins are best supported by their own respective developers (and more importantly, I’d rather not give you any incorrect information).

It looks like that plugin’s info and support page can be found here:

https://www.pluginhive.com/product/woocommerce-booking-and-appointments/

https://www.pluginhive.com/support/

Hope it helps!

Best,

Hi there,

> What is the difference between product description vs the product short description below?

The details provided by seank123 are accurate. The short description typically appears next to product imagery on the listing page, and the long description appears in the Product Description tab.

Here you have a screenshot for reference: https://d.pr/i/vxXRix

I hope it helps!

Hi there,

Note that using a staging site, as my colleague mentioned previously, can help you to narrow down the cause of this issue and will not affect your live site’s functioning.

Also, if you are updating products via a CSV file, make sure that the value for the attribute’s default column is empty for these variable products.

I hope it helps!

Best,

Hi there,

As seank123 mentions, creating categories will allow you to automatically display specific products when accessing the category pages.

Note that you can use WooCommerce Blocks to set up a custom shop page, a landing page for a collection of products, or just inserting some of our product blocks in your posts and page.

Here you have more information on this topic: WooCommerce Blocks

Alternatively, you can use the shortcodes included with WooCommerce.

I hope it helps!

Best,

Hi there,

If I understand correctly, you would like to allow only numbers on the ‘Phone’ checkout field on your WooCommerce store.

Note that when entering an invalid phone number (E.g: including letters) in this field with WooCommerce out-of-the-box, the following error notice should display:

Billing Phone is not a valid phone number.

See the screenshot for reference: https://d.pr/i/2og6KM

After taking a closer look at your site’s front end, I can see that the checkout page is being customized and the phone field includes a country selector using a third-party plugin.

I would suggest disabling this customization and checking if the problem persists. If everything is working as expected without this customization, I recommend contacting the plugin’s developers for further assistance.

I hope this helps!

Best,

Hi there,

As previously mentioned in this thread, there is not a default option to sort products by price when using the [products] shortcode.

Here you have a list of all the options available for the orderby parameter: Display Product Attributes

That being said, we offer a code snippet that can be of help in this case, which is available here:

Sorting Products by Custom Meta Fields

Note that we are unable to provide support for customizations under our Support Policy. If you are unfamiliar with code/templates and resolving potential conflicts, you can contact a WooExpert.

I hope this helps!

Best,

Hi there,

I’m sorry to hear that you are experiencing issues on your WordPress site after installing the WooCommerce plugin.

After taking a closer look at your site’s front-end, I can see that the WooCommerce plugin is active. See the screenshot for reference: https://d.pr/i/V5UywM

Can you confirm if the issue is now solved?

If the problem persists, can you give us more details on the issue that you are experiencing? If you want to share screenshots with us, I recommend https://snipboard.io – please follow the instructions on the page, then paste the URL in your reply. It works with Chrome, Firefox, Safari, and Edge.

Also, I would suggest performing a plugin/theme conflict test as explained in this document, to confirm if the problem persists when only WooCommerce is active on your site while running a default theme like Storefront. This will help us narrow down the cause of this issue.

Best,

Hi there,

Note that customizations are outside the scope of the support we provide, but I can point you in the right direction.

The first thing I would recommend is going through W3Schools‘ free CSS tutorials. This can give you the tools for customizing your store using CSS code.

Alternatively, there are great external guides available on this topic. E.g: Everything you need to know about the WooCommerce ‘Sale’ badge!

Also, have you considered using an extension like Product Badges that allows you to add badges to products in your store, choose from 140+ pre-made badges, add your own custom badge or use text badges? This extension will also give you several display options.

I hope it helps!

Best,

Hi there,

I’m sorry to hear that prices are not displaying as expected on the product page and listings of your WooCommerce store.

I can see from the screenshot provided, taxes are calculated based on the Customer Shipping Address.

I would suggest checking your settings from WooCommerce > Settings > General > General Options > Default customer location and make sure that you are not using the ‘No location by default’ option that requires an address to be entered before calculating taxes.

Here you have more information on this setting: General Settings

I hope it helps!

Best,

Hi there,

I’m sorry to hear that you are experiencing issues while performing a physical inventory check.

If I understand correctly, the items corresponding to ‘Processing’ and ‘On-Hold’ orders haven’t been reduced on your WooCommerce stock, making it harder to perform the inventory check.

Note that by default, the stock should be reduced when an order is set to ‘Processing’ or ‘On-Hold’:

– On hold — Awaiting payment – stock is reduced, but you need to confirm payment.
– Processing — Payment received (paid) and stock has been reduced; order is awaiting fulfillment.

Here you have more information regarding the different order’s statutes: Managing Orders

When the stock is reduced, a note is included in the ‘Order notes’ section of the order’s edit page. Can you confirm if the stock is being reduced for orders set to ‘Processing’ and ‘On-Hold’ on your site?

Best,