mcampal - a11n

Hi there,

As the plugin isn’t aware of the product in the WooCommerce store, it isn’t able to delete it on Facebook. You could certainly delete/disable them manually from Facebook if there aren’t many.

Here you have a guide on how to delete products from your Facebook catalog:

Delete Items From a Catalog – Facebook

Is your Facebook catalog displaying products from your WooCommerce store that are set to ‘Draft’ after deleting them from the Facebook catalog and performing manual sync?

Best,

Hi there,

When the usage limit for a coupon is set, it will be applied based on the account ID for logged-in users and based on the billing email address for guest customers.

If the guest customer places an order with a different billing email address, they will be able to use the coupon again.

I hope this helps to clarify.

Best,

Hi there,

WooCommerce offers the option to restrict the coupon usage to specific email addresses, and you can also set Usage limit per user as explained here: Usage limits

Note that the usage limits are applied per customer, so if the guest user uses the same email address, then the coupon would be rejected when placing the order. The WooCommerce coupon usage limits do not depend on the device being used for placing the order.

I hope this helps!

Best,

Hi Rich,

After taking a closer look at your site, I can see that a custom CSS rule is preventing the short description from displaying on the product page:

.woocommerce-product-details__short-description {
    margin-bottom: 1.5rem;
    display: none;
}

Since there is more than one plugin with similar names and features, I cannot confirm how this is being implemented.

If this rule is set by the ‘Extra Product Option’ plugin and displaying the short description is not an option within the plugin settings, you could use custom CSS code to override this rule. I would suggest contacting the plugin developers for further assistance.

If this rule has been added through Additional CSS, you can remove it from your customizations and the short description will display on the product page.

I hope this helps!

Best,

Hi there,

When the ‘Geolocate with page caching support’ option is set from WooCommerce > Settings > Default customer location, URLs have a ?v=xxxxx appended to them. This is normal to prevent static caching of prices.

Selecting any of the other options available for the ‘Default customer location’ should remove this from your site’s URLs.

I would suggest going through this external guide that can be of help:
https://www.wpbeginner.com/wp-tutorials/how-to-remove-vxxxx-string-from-wordpress-urls/

Best,

Hi there,

Not displaying the suffix set from WooCommerce > Settings > Tax > Price display suffix when the tax is equal to ‘0’ is not an option with WooCommerce out-of-the-box.

I can see that a similar request was solved in this thread:

https://www.ads-software.com/support/topic/tax-suffix-only-if-tax-is-not-equal-to-zero/

I hope it helps!

Best,

Hi there,

When accessing a category page for an empty category, the following message should display:

No products were found matching your selection.

When using Shortcodes, you can use a PHP snippet like the following to add a custom message:

function woocommerce_shortcode_product_category_loop_no_results( $attributes ) {
    echo __( 'There are no products in this category', 'woocommerce' );
}
add_action( 'woocommerce_shortcode_product_category_loop_no_results', 'woocommerce_shortcode_product_category_loop_no_results', 20, 1 );

Note that customizations are outside the scope of the support we provide, but we can point you in the right direction.

I hope it helps!

Best,

Hi there,

There isn’t a built-in way to do that with WooCommerce. In this case, you can use a customized solution or a plugin. We don’t provide support for customizations but I found the following link that may interest you:

https://bobwp.com/variations-custom-fields-woocommerce/

Note that I haven’t tested this plugin and it was not developed by us, but you can reach its developers to ensure it meets your needs.

Alternatively, you can consult with a developer who can help you create a custom solution.

I hope that this helps point you in the right direction. Please let me know if you have any other questions.

Best,

Hi there,

WooCommerce uses three types of Product Images for different locations and purposes: Single Product Image, Catalog Images, and Product thumbnails.

Single Product Image is the largest image and refers to the main/featured image on your individual product details page.

This image can be set from the product’s edit page. Here you have more information on how to set the Product Image.

If this is not what you are referring to, can you elaborate more on what you are trying to achieve so we can assist you better?

Best,

Hi there,

The File Download Method for downloadable products can be set from WooCommerce > Settings > Products > Downloadable Products.

The Force Downloads option allows you to force file download using PHP without the need of changing any PHP code. More information on handling downloadable products can be found here.

If you want to change the download limit, this can be done on a product level from the product’s edit page under the ‘General’ tab. Here you have more information on Downloadable products.

I hope it helps!

Best,

Hi there,

Thank you for sharing the screenshot. I can see that the drop-down menu at the bottom of the screenshot is for setting how should products be sorted in the catalog by default (not categories).

The order in which categories are displayed on the shop page when the ‘Shop Page Display’ option is set to ‘Show Categories’ can be set manually from Products > Categories

This can be done by dragging and dropping elements from the categories list.

See the screenshot for reference: https://d.pr/i/PAhSvC

I hope this helps!

Best,

Hi there,

I’m sorry to hear that our reply was not clear; I asked for more details to assist you better and point you in the right direction. I also suggested some alternatives.

If you are using Elemntor for designing/developing your site, I would suggest contacting their support team to understand how these elements are being implemented and which filtering solutions have been tested to be compatible.

Since Elementor is not developed by us at WooCommerce, I don’t have enough insight to recommend a solution that is compatible with their plugin.

I can see that documentation for the Elementor plugin is available here: https://elementor.com/help/

I hope it helps!

Best,

Hi there,

If the Webhook secret has been added to your Stripe settings from WooCommerce, I would suggest checking that the endpoint was added to the webhook from Stripe with all the required events being sent to WooCommerce as explained here:

https://docs.woocommerce.com/document/stripe/#webhooks

If this doesn’t fix this issue, please follow the instructions provided previously to open a ticket including the logs that will be generated after enabling debug logging for this payment gateway and attempting to place a test order.

Best,

Hi there,

With WooCommerce out-of-the-box, the lowest price will display first on the variable product’s price range.

Changing the order in which the price range is displayed would require customization, which is outside the scope of the support I can provide, but I’ll be happy to point you in the right direction.

You could add the following snippet to your theme’s functions.php file as explained here:https://docs.woocommerce.com/document/using-theme-functions-php/

/**
 * Invert price range.
 *
 * @param string $price
 * @param float  $from
 * @param float  $to
 *
 * @return string
 */
function invert_format_price_range( $price, $from, $to ) {
    return sprintf( '%s - %s', wc_price( $to) , wc_price( $from ) );
}
 
add_filter( 'woocommerce_format_price_range', 'invert_format_price_range', 10, 3 );

I hope this helps!

Best,

• This reply was modified 3 years, 10 months ago by mcampal - a11n.

Hi Abron,

Can you give us more details on what you are trying to achieve so we can assist you better?

Since the ‘products archive element’ but the ‘products grid element’ are not a part of WooCommerce core, are you referring to a page builder plugin like Elementor?

If you want to display a listing with filtered products, I would suggest checking out WooCommerce Blocks, which offers a range of blocks you can use to build and customize your site:
https://woocommerce.com/products/woocommerce-gutenberg-products-block/

Note that you can use the ‘All Products’ block to display all products from your store as a grid with pagination and sorting options. You can also add a slider to filter products by price and filters based on attributes.

Hope this helps!

Best,