meblog

Yes! My site is up and running again WITH the customizer. Thank you for your great support.
Au revoir! Me

Ps I will definitely not be be so clumsy anymore if I ever need to get back to you. I learned a lot from it as well ??

Thank you Nicolas for your great support and good work! Hope I can enjoy it soon when my website is up and running again.
Regards from the sandpit! Me

@nikeo Thank you so much for replying. There is a huge delay in my email.
Thanks for helping me with the theme. I really appreciate it. Unfortunately I cant open the site. Dont know what to do now… is there anyway you can help me or advise me. I havent been able to open it since 2 oclock CET. I had a message from jetpack that it went down at 5.09 my time.
Thank you

• This reply was modified 8 years, 1 month ago by meblog.

@nikeo please reply

Hi Nicolas, please reply to my urgent private message. Thank you!

Hi Nicolas, please check your private mail with an urgent question. thank you!

Hi Nicolas. Yes I did. I sent you the info half an hour ago. Thanks!

@nikeo Hi Nicolas, I just sent you the form. Please let me know if you didnt receive it. They are working on the internet, and mine fell out (hmpf!).

Hi Nicolas, thanks for your reply!

There seems to be a conflict between the hueman theme and the Addons plugin. I tried to solve it for days, followed recommendations from the support group and other websites but without any solution. My hosting company could replicate the issue, but referred me to you. I hope you can help.

My website and the customizer work fine as long as the plugin Hueman Addons is not activated (only the home button in dashboard live preview does not work). But when Hueman Addons is activated (with and without all other plugins off) I can’t load the customizer in live view. I get a ball in a black screen/gray layer over the dashboard and an error message: There was a problem when trying to load the customizer.
The problem appears in chrome, IE, Edge, and on different computers. All is up to date (all plugins, Hueman theme 3.3.4, Hueman addons 2.0.7, WP 4.7, windows 10 etc).
Problem also appears on english.meoverme.com

I really hope you can help me. Let me know if you need more information.
Thank you very much in advance, Me

# SITE_URL: https://www.meoverme.com
# HOME_URL: https://www.meoverme.com
# IS MULTISITE : No

# THEME | VERSION : Hueman | v3.3.4
# WP VERSION : 4.7
# PERMALINK STRUCTURE : /%postname%/
# 12 ACTIVE PLUGINS :
– Akismet (version 3.2)
– Backup (version 1.1.30)
– BackWPup (version 3.3.4)
– Contact Form 7 (version 4.6)
– Google AdSense (version 1.2.1)
– Google Analytics by MonsterInsights (version 5.5.4)
– Hueman Addons (version 2.0.7)
– Jetpack by WordPress.com (version 4.4.2)
– Link Checker (version 1.4.0)
– Wordfence Security (version 6.2.9)
– WP Smush (version 2.5.2)
– Yoast SEO (version 4.0.2)

# PHP Version: 7.0.14
# MySQL Version: 5.6.28-76.1-log
# Web Server Info: Apache

# WordPress Memory Limit: 768MB
# PHP Memory Limit: 768M
# PHP Upload Max Size: 128M
# PHP Post Max Size: 128M
# PHP Upload Max Filesize:128M
# PHP Time Limit: 0
# PHP Max Input Vars: 1000
# PHP Arg Separator: &
# PHP Allow URL File Open:Yes
# WP_DEBUG: Disabled

# Show On Front: page
# Page On Front: (#0)
# Page For Posts: Verhalen(#112)

load-scripts.php:9 JQMIGRATE: Migrate is installed, version 1.4.1
load-scripts.php:9 JQMIGRATE: Migrate is installed, version 1.4.1
jquery-migrate.min.js:2 JQMIGRATE: Migrate is installed, version 1.4.1
previewloader.js:69 Uncaught TypeError: Cannot read property ‘postMessage’ of undefined
/wp-content/plugins/hueman-addons//assets/czr/js/czr-control.min.js?ver=3.3.4:10 Uncaught Error: prepareSkopeForAPI : a skope level must a string not empty for skope undefined
load-scripts.php:9 JQMIGRATE: Migrate is installed, version 1.4.1
jquery-migrate.min.js:2 JQMIGRATE: Migrate is installed, version 1.4.1
previewloader.js:69 Uncaught TypeError: Cannot read property ‘postMessage’ of undefined
at googlePublisherPluginPreviewLoader.getScripts (previewloader.js:69)
czr-control.min.js:10 Uncaught Error: prepareSkopeForAPI : a skope level must a string not empty for skope undefined
at czr-control.min.js:10
at Function.m.each.m.forEach (load-scripts.php:25)
at f.prepareSkopeForAPI (czr-control.min.js:10)
at czr-control.min.js:10
at Function.m.each.m.forEach (load-scripts.php:25)
at f.updateSkopeCollection (czr-control.min.js:10)
at f.<anonymous> (czr-control.min.js:9)
at i (load-scripts.php:2)
at Object.fireWith (load-scripts.php:2)
at f.trigger (load-scripts.php:1)

Hi! Think I have the same issue (conflict between theme and plugin) and tried to solve it for days without any solution. I followed all recommendations (clear cache, test memory, plugins on/off etc) given in the different support questions/answers. I also had my hosting company look into it. They could replicate the issue, but not solve it and referred me to you. I hope you can help.

My website works fine as long as the plugin Hueman Addons is not activated (only the home button in dashboard live preview does not work). But when Hueman Addons is activated (with all other plugins off) I can’t load the customizer (in live view: ball in black screen/gray layer over dashboard etc. and an error message: There was a problem when trying to load the customizer).

Problem appears in chrome, IE, Edge, and on different computers. All is up to date (all plugins, Hueman theme 3.3.4, Hueman addons 2.0.7, WP 4.7, windows 10 etc).

I really hope you can help me. Thank you very much in advance, Me