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  • Forum: Fixing WordPress
    In reply to: Fix Critical Error
    Thread Starter meganstockman

    (@meganstockman)

    I followed the instructions for step 1 to debug, and my website crashed from the backend and is no longer visible to the public on the front. The crash was instant as soon as I saved the changes on the debug line. My username and password are no longer recognized, and my host support cannot see my login credentials.

    Forum: Fixing WordPress
    In reply to: Fix Critical Error
    Thread Starter meganstockman

    (@meganstockman)

    We have deactivated them all and pulled them back up 1 by 1 on 3 different sessions to see which plugin is causing the error. On this last attempt, the error continued to pop up while all plugins were deactivated. Support was able to establish it was no longer a plugin causing the error because they were all deactivated and the error persisted. We could not recreate the error for a specific plugin, and the error remained while all plugins were inactive. I logged out and logged back in and the error persists, and now it gives me no option but to leave my session and start over. I can navigate the dashboard for a few minutes once I login, but the error pops up again after a few minutes. If I make to a page and try to change something, it will not publish the changes. There is now a new error that states “looks like something went wrong, try again later.”

Viewing 2 replies - 1 through 2 (of 2 total)