megathawt

My concern is that I see support running right up to line that says “Support for PayPal Checkout will not be ended before it’s replacement, PayPal Payments, is production ready.” but yet not stepping across it.”

I’m just saying “Please commit to supporting PayPal Checkout until it’s replacement is production worthy”.

Right now I’m being asked to upgrade to this:

Woo Commerce PayPal Payments reviews
5 stars — 17
4 stars — 4
3 stars — 2
2 stars — 3
1 star — 113

It’s not working for us due to show-stopping bugs! I need to go live and know that I have a support commitment, that’s all.

I’m just sayin’ — PLEASE! Fix the new thing before dropping support for the old, working thing!

Felipe @felipea8c,

Just check out the support page for WooCommerce PayPal Payments.
It’s not just me having “conflicts or something like that” the support page for the plugin details the problems.

I quoted what the problem is above but let me give more details below:

Look at Inpsyde Niklas’s Plugin Support reply to the issue “Plugin no longer giving error messages when fields are incomplete since update” from David Robinson.

There was a “critical problem”, Plugin Support’s own words, with 1.6.1.
Support said “In update 1.6.2, the checkout validation behavior had to be temporarily moved to after the order creation at PayPal to prevent an issue that could cause orders to end up in a Failed order status despite a successful payment. We basically replaced a critical problem with a lesser one as a temporary measure until we could provide a proper fix.” Updates 1.6.2, 1.6.3, and 1.6.4 all contain an unacceptable workaround as follows:

The workaround is also a critical problem — the modal popup for the PayPal payment pops up BEFORE the form is validated. The user fills out their payment info and THEN the form is validated. If there are errors, the user corrects the errors and then has to go back to trigger the modal popup AGAIN. The current checkout validation order would be too confusing and annoying for customers because we have a large, customized form that may take a few tries to pass all validations.

According to support there is not yet a “proper fix”.

It’s not just me who saying it isn’t working Plugin Support has accepted this as a problem and cannot commit to when it will be properly addressed.

None of the options would work for us.

1) The current checkout validation order would be too confusing and annoying for customers because we have a large, customized form that may take a few tries to pass all validations.

2) Waiting until late February is not acceptable because we are looking at a February 1st launch and this is the only critical blocking issue in the way.

3) Going back to version 1.6.1 is not acceptable because we cannot have customers seeing that the order “failed” when their PayPal payment has gone through.

I’m looking for some way to validate the form before it is submitted and that doesn’t break something else.