melinda a11n

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Also, are you able to share a screenshot of your entire notes section of your order. Please only share if you are able to blur out any transaction IDs within the image.

Hi there! Thanks for submitting the ticket. I’m closing out this thread here and our team will reply to your ticket.

@hallowelt We don’t have an exact date identified at this time, please keep an eye out for the updates within your website.

Right, we are asking you to open a ticket so that we can contact you in more secure way to help you resolve this issue.

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Hi there!

I checked your product page again and it is now telling me the merchant does not have Google Pay enabled. Did you make any changes to your Google Pay settings since your last test?

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

@netdweeb Please follow the steps here to log in and change your phone number https://woocommerce.com/document/payments/faq/access-stripe-account/

If you are unable to successfully log in given that you can’t receive the 2FA on your current number, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Hi all!

Thanks for testing and finding this out. I have submitted a bug request with the development team.

You can follow along at https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2120

Hi there!

This forum is for help with the WooCommerce plugin. This error is coming directly from the N Genius plugin, so you’ll want to reach out to them directly.

Perhaps you can reach them via https://docs.ngenius-payments.com/docs/woocommerce

I took a look at your site and was also unable to enter a credit card on a computer.

You have many console errors, which is most often a theme or plugin conflict.

I’d recommend conducting a full conflict test at https://docs.woocommerce.com/document/how-to-test-for-conflicts/ and if things work with a default theme such as Storefront, then you’ll want to reach out to Divi for help with that.

Hi there!

If you are referring to your analytics reports, please go to Analytics > Settings. Then scroll to the bottom and re-import historical data and see if that restores your analytics.

Hi there!

Thanks for the error.

I would recommend doing a conflict test. If you disable all plugins except for WooCommerce, Sproket and PayPal are you able to successfully check out?

If so, then you’ll want to enable your other plugins, one at a time until you see which one breaks the process.

Hi there!

I understand about having a broken site, and intermittent issues are often hard to pin down.

You could make a staging site with https://www.ads-software.com/plugins/wp-staging/ and do some testing on there so that it does not impact your live site.

This is a fairly complex development topic. I’m going to leave it open for a bit to see if anyone is able to chime in to help you out.

I can also recommend the WooCommerce Developer Resources Portal for resources on developing for WooCommerce.

You can also visit the WooCommerce Facebook group or the #developers channel of the WooCommerce Community Slack. We’re lucky to have a great community of open-source developers for WooCommerce, and many of our developers hang out there, as well.

Sounds good @jflds Thanks!