menzeler

Thank you very much for your feedback. I installed a staging site via WP Stanging plugin to test this.
There i deactivated all plugins (not woocommerce or childs)

Unfortunately your plugin did not work on the staging site. I was not able to open the tab for creating a new user account – even in the mentioned custom theme. I think the staging could be the cause for this behaviour.

Do you have the possibility to have a look et this together with me in a short online call?

Thank you and best regards.

Hi,

currently I am using a text block with the following content on my divi woocommerce checkout page:

[woocommerce_cart]

Unfortunately the error is still showing up.

If i create a new user and do tthe steps to reproduce mentioned 2 weeks ago i get the error.
If i go to my account settings and add a billing address manually and do the checkpout afterwards everyrthing works just fine.

Do you have a idea how i could fix that?
seems like something does not work with the divi short code page. MAybe the user data is not saved correctly tht way? idk

thy 4 help

Hi @joostvandevijver

i deactivated all plugins. Following plugins where the only ones activated on my website:

– WooCommerce 7.0.0
– WooCommerce Email Test 1.2.2
– WooCommerce PayPal Payments 1.9.4
– WooCommerce Shipping & Tax 1.26.3
– WooCommerce-Zahlungen 4.8.1

Unfortunately I could not deactivate my theme because I use the divi builder and my checkout does not work without the theme (I use woocommerce modules).

The error still exists so my plugins does not cause it – I think. Maybe woocommerce plugins are causing it.

One Hint:
The error only shows up when someone creates a user account first and after that fill out the shipping adress in the checkout process. If someone puts stuff inside the shopping cart as a guest and creats his account on the checkout page, everything works just fine and without the error.

Best regards
Eric Menzel

• This reply was modified 2 years, 4 months ago by menzeler.
• This reply was modified 2 years, 4 months ago by menzeler.

Thank you for your reply,

i am using the following modules on my checkout page:

1. Woo Notice with PAge Type = Checkout PAge
2. Woo Checkout billing
3. Woo Checkout Shipping
4. Woo Checkout details
5. Woo checkout payment

last year i used a text module with [woocommerce_checkout] but i deleted it from my page.

I also checked the “default customer location” setting and found that (translated) “same location as store location” was selected. I changed it to “no preconfigured location” (or something similar translated) and tested again.

Nothing of this helps and i still get the error.

Hi, still getting this error and i dont think a new thred is needet. Please help me with that.

Hi,

i also get this error!
Even after downgrading to 1.9.1

Please help
Regards
Eric Menzel