Smash Balloon Manuel

Hi @therock2018,

Our SSL certificate was renewed on June 26. Some hosts may have the old certificate cached. There was some small window where this error would appear when trying to connect the plugin and get the first set of tweets. This issue may resolve itself on its own, or you can contact your host, but since we make an API request only once a week, you won’t know until next week if tweets start displaying.

I suggest you clear the plugin cache from your site’s WordPress Dashboard > Twitter Feed > Settings > Feeds > Caching > Click the Clear All Caches button. And then wait for 1 week to see if that fixes the problem. If not, then you can contact your host about this error. Let us know what they find out about this issue.

Please let me know if you have any questions.

Thanks! ??

Hey @rayeason,

In this case, it might be that an old Access Token that is no longer valid is stuck, and it’s not getting refreshed when you try to reconnect. The Instagram Personal Profile and Instagram Business Profile generate a different type of token that could explain why selecting the Personal version worked.

I’d suggest deleting the invalid sources before reconnecting the Instagram Business account. If that doesn’t work, you can try using the “Delete all Platform Data” located in Instagram Feed > Settings > Advanced tab.

Regards ??

Hey @maneljuarez,

I am glad to hear that everything is working fine now. Do not hesitate to contact us back if you have any additional comments or questions, as we’re always happy to help our customers.

Best regards,

Hi @jogashst,

Thank you for contacting us! In this case, I’d suggest re-enabling the oEmbed option located on Instagram Feed > oEmbeds.

If that doesn’t work, you can try using Instagram’s embed code that you can get by clicking the 3 dots on your Instagram posts > Embed > Copy code.

Thanks! ??

Hi @albert91,

Thank you for sharing this with us, I have created an internal report, so our developers can remove this references on the CSS file. Please let me know if you have any questions.

Thanks! ??

Hi @newvibe and @kzeni,

Thank you for contacting us! Our dev team just release a fix for this problem, kindly update your plugin to version 2.1.1 where the fatal error shouldn’t show up anymore.

If something else comes up, open a support ticket in our portal here and share your system info, that you can get following this guide. The system Info contains website information and the Access Token for your connection, which we do not suggest posting here.

Thanks! ??

Hey @mcyc82

I am glad to hear that everything is working fine now. Do not hesitate to contact us back if you have any additional comments or questions, as we’re always happy to help.

I hope you have a great rest of your week ahead!

Best regards,

Hi @mlclapp,

Thank you for contacting us! I see that you opened a support ticket with us, and my colleague Michael is already taking care of it. We’ll get back to you shortly on that support ticket.

Please let me know if you have any other questions, and I’ll be happy to help.

Thanks! ??

Hey @alexostsf,

Thank you for your feedback; in this case, the plugin cannot provide a JSON response, but you can try using Facebook’s business API for that.

Also, I have registered this as a feature request, which means that this will be considered in the future when we are adding new features to the plugin. As we do get many user requests for features, we consider these depending on the number of user requests, feasibility, and the development time required for implementation.?

Thanks! ??

Hi @ron22,

Thank you for taking the time to share your review with us. I’d like to know what part you find tricky after updates, as the new user interface should make things easier with customization.

If you have any specific issues or want to share more details, you can reach out to us using?the form on our website here,?where a support representative will then assist you.

Thanks!

Hey @levothyroxin,

Thank you for taking the time to share your feedback with us. We’re sorry to hear that you’ve experienced issues with the code changes, we understand that this can be frustrating, and we appreciate you bringing it to our attention.

Our support team is always happy to help, if you have any specific errors on your side please share them with us, so we can check with our developers. You can reach out to us using?the form on our website here,?where a support representative will then assist you.

Thanks!

Hey @gcordero,

I’m so sorry for the delay. The plugin is compatible with WordPress 6.1.1, but I’d suggest checking that you have PHP 7.x or higher. ?

I hope this helps! Please let me know if you have any questions.

Thanks! ??

Hey @christian70,

Thank you for your feedback here, we are constantly improving our products, so we will consider how to make implementations like this a bit easier in the future.

Best regards,

Hey @kjrios2023,

I’m sorry for the delay here, after checking your website I couldn’t find the Social Post Feed, but I found some jQuery errors in the console which might be causing this problem. I’d suggest checking the jQuery settings to ensure it’s added correctly on your site.

If the problem continues, kindly send us a support request using the form on our website here, including the System Info.

To obtain this information, follow the steps on this page.

We ask you to use our form, as the System Info contains other website information and the Access Token for your connection, which we do not suggest posting here.

Thanks! ??

Hi @alanehill,

Thank you for the 5 stars review; we’re glad you liked the plugin. Regarding the refresh time, in the free version, this is limited due to the API costs; on the PRO version of the plugin, you can lower the refresh time; however, we do not have any real-time updates available. We value your feedback, so don’t hesitate to contact us if you have any additional questions.

I hope you have a great rest of your week ahead!

Best regards,