Suman Bhattarai

@haksunli Unfortunately, plugin doesn’t support multi site installation at the moment. Thanks.

@noraldaim Please check your SMTP configuration and make sure that credentials are all correct.

@rgraulus Is this group BuddyPress group or you are using Pro version of the plugin and created group there?

@stephunique

Since I am not using a specific SMTP plugin/provider, does that mean my hosting provider is being the SMTP provider? How do I know who is the current SMTP provider? -> If you are not using any plugin/provider, then your hosting is your email service provider. You can continue to use it to send emails but they do impose limit so you need be aware of those limits and send email staying below the limit.

If I then get a separate SMTP provider such as sendgrid or MailChimp, does your plugin know to use them or do I need to tell it to switch to the SMTP? -> If you opt in for SMTP providers, you will use plugin like WP Mail SMTP to configure the email credentials. Once you do that, this plugin will pick that up automatically and will send email with that. You don’t need to do anything.

And for the pro version, would there be a setting in the plugin where I can tell it what the SMTP limit is so that it can queue the emails appropriately, or would it know some other way? -> There is a setting where you can configure how many emails you want to send every five minutes. This settings basically deals with the issue of staying within the limit of email service providers.

@stephunique Your concern is valid. I will try to explain the caveats.

This plugin is basically a bridge between your users data available in your site and your SMTP provider. Plugin itself will not use any SMTP services on its own. It will try to send email from SMTP service you have configured in your system. This SMTP services can be sendgrid, mailchimp or even your hosting email service. Plugin will just use whatever is available.

As you have mentioned, there are limits to number of email that can be send in all cases. This is why you need to know the limit of your SMTP provider and try to send emails by staying below those limits for better delivery. For this Email Users page has filter available that allows you to select small range of user at a time by filtering them using their ID range. If you have lots of users and small limits, you will have to manually come back and send emails by using ID range filters. Pro version fixes this by using queue system but for free version, its manual. Lets say you have 1000 users and your limit is 500 emails per day (most have limit per hour or even limits per minute), in this case you will send 500 email by choosing users from ID 1-500 today and another 500 emails tomorrow by choosing ID 501-1000.

Regarding delivery, this plugin detects obvious errors on your system and let you know if there are errors. Plugin can figure out if there are SMTP service credential error and other system related stuffs. But once plugin sends email, it goes to your SMTP provider and at that point there is no way for plugin to know if SMTP provider actually send those email properly. So, its advisable to use SMTP service providers that logs email activities such as success or failed deliveries.

I hope this has cleared some of your confusion. Please let me know if you have any further questions.

@vardanplay Please get in touch with us by submitting contact form at sendusersemail.com

We will continue in there to troubleshoot. Thanks.

@vardanplay Please check error logs for issues and make sure that you have properly configured your email service provider. If issue persists, feel free to create a support request or contact us via our website contact form. Thanks.

Hello @hody71

Plugin only shows users who are registered in your site. Users who are not part of WordPress users system are not shown. Thanks.

@melaniesinmek currently, there is no way to select users by their country. Thanks.

@gigastrom lets get connected at contact at sendusersemail dot com and continue the conversation there. Thanks.

@gigastrom Do you see email sent successfully message? Do you send all 5500 email at once? What happens if you send small emails at a time? There is a feature where you can filter user by their ID range. Can you try to send email to small batch of users at a time (say 50) and see if this error persist. Thanks.

@gigastrom How many users do you have in your system? Do you see any error in error logs?

@robodrago Thank you for reaching out. The feature you are suggestion is in consideration at the moment. I cannot give you a timeline right now but it will be added in future release.

@dbrundu Time shown in the log are GMT time so, it might be different based on your timezone. Thanks.

Glad you have sorted your issue. Even happier that plugin is not in conflict with other plugin :). Thank you for reaching out.