Ilnur Basyrov

Hi,

We’re closing this thread since we haven’t received any reply. If you have any further questions or need assistance, feel free to start a new thread or contact us via email at [email protected]. We’re here to help!

Thank you for your reply. We appreciate it!

Hi @emiliopezaroglo,

Just for information. We’ve released a new plugin version 6.12.15 that might fix this problem. Feel free to upgrade to it. Let us know if it doesn’t solve the problem on your site.

Regards,

Hi @emiliopezaroglo

This is Ilnur from Ecwid by Lightspeed team.

I’m sorry you’ve encountered a problem, we’re working on it. For now, please use the previous version 6.12.13 as a temporary solution.

Regards,

Hi there!

Just for your information. We’ve released a fix for this issue in version 6.12.13. Please feel free to update your plugin.

Regards,

We will close this thread, problem solved. If you have any other questions, feel free to write to us.

Regards,

Hi @melbatoast4

This is Ilnur from the Ecwid by Lightspeed team. We are sorry that you encountered an error related to our plugin.

We have released a bug fix in version 6.12.12. Feel free to upgrade to it.

Regards,

Hi @mindyi and @melbatoast4

This is Ilnur from the Ecwid by Lightspeed team. We are sorry that you encountered an error related to our plugin.

We have released a bug fix in version 6.12.12. Feel free to upgrade to it.

Regards,

• This reply was modified 8 months ago by Ilnur Basyrov.

Hi @beeweebee,

After investigating the problem, we found what we could improve in our plugin. This should solve your problem and also improve compatibility with other similar problems. See the changelog for more details.

We have released the update to version 0.6. Feel free to upgrade!

Thank you!

Regards,

We have researched the issue and found that our plugin still works just as well with post content editing. But there is a problem you mentioned with editing additional fields created by “Slide Anything – Responsive Content / HTML Slider and Carousel” plugin. We have not yet been able to determine the exact cause of the problem, as our plugin pass all the necessary parameters to the classic editor.

However, we are still investigating the problem.

Thanks for your patience!

Hi @beeweebee,

Thank you for your message! We will check the compatibility of plugins and let you know the results in this thread.

Stay in touch!

We also tested compatibility with the Spectra plugin and found no issues. As we have seen, there were issue in the browser when using the editor, which were successfully resolved by clearing the browser cache.

Regards,

As I see my colleagues helped you and everything is working fine on your end.

If you have any other questions, feel free to reach out to us. We will be glad to assist!

Hi @fiberann2

This is Ilnur from Ecwid by Lightspeed team.

Thanks for reporting the problem. Sorry if suddenly our plugin works wrong.

We will check, in particular, how the Spectra plugin works with Ecwid. And we will inform you about the result or request additional information.

If you can share additional information about issue, like screenshots or screencast of problem, it will be helpful. You can send this information to our superb support via email [email protected]

Stay in touch.

Regards,

We are solving the problem by e-mail, so we will close this topic.