Luis

Hi there,

Nope, both short codes don’t have any attributes in them.

-Luis

As a work around, in the settings, I’ve set the thanks page to “Same Page” so it stays on the signup page. For some reason the thank you message isn’t formatted nicely like it is on the thanks page, but at least the emails get sent.

-Luis

Yep, I tested the SMTP plugin repeatedly and got emails instantly. I queried my support team again and they noticed that the email notifications weren’t triggered at the [pdb_signup_thanks] page. Because they would try to fill out the form again they would visit the [pdb_signup] page again. It wasn’t until then that the notifications would be sent.

So, I think I’ve found a bug. The record is added to the database at the time the form is submitted but the emails aren’t sent at that time. It seems they’re not sent at the thanks page either. They’re not sent until the user visits the signup page again and get the thank you message instructing the user to wait for the email.

Let me know what you think.

Thanks,

-Luis

The way I have been testing has been exactly as you describe, making registrations myself. Sometimes I get them, other times I don’t. The recipient of the notifications is an email address on the host and I’m checking the email on the host itself.

Today all of my tests haven’t triggered any emails. My support team at my hosting company says that the times I say the emails weren’t sent out nothing appears in the logs that even an attempt was made to send an email out.

I need to use an SMTP plugin to change the way WP sends email because my web host requires SMTP authentication. Is there an SMTP plugin you recommend?

Any other ideas as to what I can do to try to see what’s going on in the background?

Thanks,

-Luis

Hey xnau,

I’m kind of at a loss. My host support guys can’t seem to figure out what’s going on. When PDb doesn’t send and email nothing shows up in the logs like an attempt was made. I’ve looked through the PHP logs and I don’t see anything related to PDb or WP SMTP (the SMTP plugin I use to make all email get sent via SMTP rather than PHP’s mail() function).

I haven’t looked, but I imagine PDb sends email with wp_mail() rather than just mail(), right? It has to because sometimes it does successfully send notifications.

I’m open to suggestions; I’m not sure how else to troubleshoot. I hate these intermittent problems…

Thanks,

-Luis

Thanks for being super-responsive! I greatly appreciate it.

For those of you following at home, this bit of css will brought the help text up next to the checkbox for me:

/* participants database: put help text next to checkbox */
.pdb-signup .checkbox .helptext {
  display: inline;
}

Thanks Jeremy; I figured that was the case. Thanks for your prompt reply!

Regards,

-Luis

Update: It seems the problem is only with the Test Email bit. I tried running the job manually and got the email with the backup.

-Luis

Sorry, I meant to mention I also tried chmoding wp-content to 775 and 777, went back to the backwpup dashboard, tried the test email again, and still got the message.

Best,

-Luis

Hi there,

I’m also having a similar problem. When clicking the Test Email button I get the following:

Warning: mkdir() [function.mkdir]: No such file or directory in /path/to/domain/root/wpadmin/wp-content/plugins/backwpup/sdk/SwiftMailer/classes/Swift/KeyCache/DiskKeyCache.php on line 277
Swift Mailer: Failed to create cache directory /path/to/domain/root/wpadmin/wp-content/uploads/backwpup-4a048-temp/51d3b1db4f365Error while sending e-mail!

I’ve verified the /path/to/domain/root/ portion is correct. I have received emails from my site when I created user accounts as well as sending credentials to a test user email address.

When looking at the file structure, /path/to/domain/root/wpadmin/wp-content/uploads/backwpup-4a048-temp does not yet exist.

Thanks for your help!

-Luis

I have WP 3.5.1 and plugin version 1.5.4. I don’t have a large folder under my site’s root. The exclude dialog shows “Loading…” with the animated ellipses for a few seconds and then it disappears after the third ellipsis fades. The Exclude buttons and the frame around the animation remain.

I’d appreciate any assistance you can provide.

Best regards,

-Luis