mfarq

Please also see explainer video https://www.loom.com/share/13500c8708b74182b8569b0292c6e9fd

Hi again.
We have done this and cannot replicate the issue. As the site is being hosted on Kinsta, we believe the issue could lie with them. But we have troubleshooted with them and it is not the case.
Here is what we have done so far:

– Deactivated all the plugins and used WP default theme – Issue still persists
– Migrated the site to a different hosting – No issue
– Duplicated the exact LIVE site into a STAGING site without any changes through Kinsta, STAGING site works without any issue while LIVE site has the issue.

I believe the next step would be to give you access to wp-admin and see if you can find the issue there?

Please advise. Thank you.

Thanks for your response. We dd this as requested and the issue still persists – this time it logged us out rather than returning to a 404.

See video https://www.loom.com/share/b55f0eb30d2f4d27acf3448aa15971c4

Any help would be much appreciated. Thank you

Hi Takaya, I don’t really think this is a suitable solution for me. I have built this site for another theme.