mfitzerald

Steven,
Ok, sounds good. To use the email api, you’ll want to make sure the emails ‘forward’ from the submitter’s email.

Best,
Michael

Hi. I’m sorry. Can you send use your Publication name to [email protected] and we’ll look at the log for errors.

Sorry you ran into this. We look forward to getting it fixed asap.

Best,
Michael

Hmmm.. Ok, we’ll play around.

WP uses something called Simple Pie for taking RSS. https://www.simplepie.org/

It’s pretty great for 90% of the functionality, but a little blurry on some of the edge cases.

Sorry again that you ran into this.

Best,
M

Hi JuicySauce!

I’m really sorry you’re running into this. I took a look and am seeing all 3 categories now. Is it still not working on your end?

There is still a 60 second cache, so you might see a small delay, but it should refresh immediately after that.

Sorry again.

Best,
Michael

Hi Duane,
Caching has been set to 60 seconds in the latest version. It should help with this problem.

Let us know if it continues.

Thanks!

Best,
Michael

Hi! Please let me know if this wasn’t resolved when the full URL was removed?

Thanks.

Best,
Michael

Erin,
Do you know if the original worked when the sub domain was correct?

Thanks!

-Michael

Hi,
Yes, that definitely…having the wrong name would definitely have broken it! But I still think it’s a different problem.

FYI: the fix I just gave you isn’t perfect; the categories aren’t ordered by your order, just the date they were created. It should work for now, but I’m still working on this.

Thanks!

Best,
Michael

Hi,
SimplePie is part of the core in WP. It’s not a plugin.

Would you guys mind trying this?
https://blog.submittable.com/wp-content/uploads/submission-manager-by-submittable-RemoveOrder.zip

You’ll need to delete the old one, then install this directly. This will result in your categories being ordered by the date they were created rather than the exact order, but it should fix the error.

Please let me know. And feel free to call if something isn’t clear or you have questions. My direct line is (855) 467-8264 x 700

Sorry again that you ran into this. Look forward to figuring out the problem.

Hi Guys,
We’re looking at this. It comes from the WP RSS Reader SimplePie. Are you both using the latest versions of WordPress?

Thanks. I’ll be back to you shortly.

Best,
Michael

Hi Duane,
We’re able to reproduce. It seems WP caches the RSS feed. We’re looking into a way of overriding that. I will let you know.

Sorry you ran into this.

Best,
Michael

Hi DPoncy,
No, it should refresh. Could you send me a link to your Submittbale form and to the WP page you’re trying to plug it into and I’ll see if we can debug?

Thanks! Sorry you’ve run into this.

Best,
Michael

Hi!
This should be fixed in this latest version. Let us know if not!

Thanks again for bringing it to our attention.

Best,
Michael

Hey NewerYork,
We found the problem and this will be fixed shortly.

Thanks so much for bringing it to our attention, and sorry for the hassle.

Best,
M