mgonarola

Hi @priyankajagtap

Thanks for your reply!

Regarding for that cut-off time we have set it using going into the plugin file and add custom time on the same for testing purposes.

And thanks for letting us know about “We do not send the same email templates repetitively to the customers for their abandoned carts. But if you again abandon a new cart in the incognito window then the reminder email will start sending again for the new abandoned cart.”

We have asked you because we face this issue for the same. We will check it again and let you know if have any same issue face for the same.

Thank you,
Manoj

Hello Support Team,

We are waiting to have the correct solution for spam carts for the same user. If the user will again come to the site and checkout page and product will already there, then it is again sent the abandoned email (if user comes 5 times in site then 5 emails it is sending which feels spam for the users). We should only send the email for a once for the same user, Next email should send after 1 week.

Could you please let us know about our query/solution for the same?

Thank you

Hi Support Team,

I hope to have a reply to our above query on the same as I am waiting on the same.

Thank you