Michael Bengtsson
Forum Replies Created
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Forum: Plugins
In reply to: [Klarna for WooCommerce] Error Bad value: order_amount when using voucher@wirestyle Yes that is actually something we notices as well with the release. That there has always been a few issues with some calculations, just that the error message never showed and no one reported them to us. But now its also causing the orders to not be placeable. So we are discussing internally if we should go back to not displaying the errors, even if we considered that to be a bug before. We would just need to replace it with something else that still indicates an issue to the merchant, even if the customers never see it.
The logs we would need can be found under WooCommerce->Status->Logs and then grab the logs from klarna payments.
Just to repeat: do not send them here, since they can contain some sensitive information. Send them to the email that Andreas linked above.Forum: Plugins
In reply to: [Klarna for WooCommerce] Error/Warning at checkout pageI had confirmation from other customers with the same issue that this is now solved. So i will mark this as resolved here. If there are any further issues please let me know.
Forum: Plugins
In reply to: [Klarna for WooCommerce] Error/Warning at checkout page@roterooutlet @kreish29
I just released the new version, 3.0.3 that should solve this issue for you.Forum: Plugins
In reply to: [Klarna for WooCommerce] Error/Warning at checkout pageThere will be an update out during the day that resolves this issue.
Forum: Plugins
In reply to: [Klarna for WooCommerce] Error/Warning at checkout pageHi @roterooutlet !
First off all are the messages being printed out onto the page in the frontend of your store? Or just showing in the logs. If they are showing on the frontend i recommend that you disable the debug display in WordPress. You can read more about that here:
https://www.ads-software.com/documentation/article/debugging-in-wordpress/#wp_debug_display
As for the error itself, i believe i can see what is happening and ill try and get a new version out that solves this issue as soon as i can. So for now i would recommend that you roll back to 2.12.1 if you are experiencing issues with this latest version.Forum: Plugins
In reply to: [Klarna for WooCommerce] Klarna Fatal Error on Checkout!@jyria Thank you for confirming this!
@fox-didl as for your issue, the issue seems to be one where we don’t calculate the prices correctly in some cases for fees. This seems to be due to some inaccuracies in the prices we get back from WooCommerce for these specific prices. However this was also an issue with 2.12.1, as indicated by your logs as well. The difference here is that with that version the error message was not printed out on the frontend, making it impossible to detect it without looking in the logs. We will try to solve this as soon as we can however!Forum: Plugins
In reply to: [Klarna for WooCommerce] Klarna Fatal Error on Checkout!Thank you! I replied to your email now and ill post an update in this thread after we have resolved the ticket.
Forum: Plugins
In reply to: [Klarna for WooCommerce] Klarna Fatal Error on Checkout!@fox-didl In that case there seems to be a difference between the order line costs and the tax amount. To be able to debug that it would help to be able to see the logs from the request that failed.
Would it be possible for you to send us the logs for the failed request to [email protected] and we can take a look at it? Do not post it here since it could contain some sensitive data. You can find the logs in your WordPress admin under WooCommerce->Status->Logs then select the logs for Klarna Payments for the current day.Forum: Plugins
In reply to: [Klarna for WooCommerce] Klarna Fatal Error on Checkout!Hi again @jyria .
I just pushed version 3.0.2 that should resolve the issues you had with the previous version. Let me know if that solved it or if you still experience any issues with this.Forum: Plugins
In reply to: [Klarna for WooCommerce] Klarna Fatal Error on Checkout!Hi @jyria !
The first error we will have a fix out for today, however that one should not cause any issues during production, but only generate a notice in your logs.
The second error i can see why its happening and will also attempt to have a fix out for that during the day today.Forum: Plugins
In reply to: [Klarna Checkout for WooCommerce] Klarna Checkout not showingHi @stianand
I am not sure what the exact issue could be. But can you verify that your credentials are correct and did not get overwritten by something else? Also check to see that you have testmode enabled or disabled depending on what type of account you have with Klarna.
@armbreakersweden Sorry about that, that was my mistake. I was gone last week and could not get to look into your issue, and today i was in meetings the entire day. I see that one of my colleagues replied to you however today, and i will keep looking at this tomorrow since i have the full day to work on things like this then.
Again my apologies, i should have assigned your issue to someone else while i was away but forgot to do so. Hopefully i can find a solution for you tomorrow.
Hi again @armbreakersweden. To be able to help you i think we would need to get in closer contact. Would it be possible for you to send a support ticket to [email protected] so we can help you and get some data from you that might not be good to post on an open forum, like the logs and so on?
Forum: Plugins
In reply to: [Klarna Checkout for WooCommerce] Klarna is setting is_cart() to trueHi again @stevesand.
This has now been released with version 2.5.3. If you are still having issues please let me know.
Hi @armbreakersweden .
Can you check your fatal error log? I can see that some updates to the order_review is getting timed out. So i believe something is going wrong on your server causing the shipping data to not be set properly.