michaelj206

Thank you @stevejburge I will do so!

Hi @stevejburge If this provides any clues, the date and time in the Expires column when viewing All Posts in the dashboard never matches the date and time set in in the post with Post Expirator. The desired date and time for expiration are saved correctly, but display seemingly random dates and times. In some instances it can be a difference of 5 hours, in others as many as 8 or 10.
Our WP Cron appears to be functioning correctly otherwise.
Thank you again for your help!

Hi Steve, we’re still having the same problem.
We tried updating to 2.6.0, but it didn’t resolve this particular issue. We rolled back to 2.5.0 and this didn’t help either. Then I noticed that when scheduling a post expiration, the time that appears in the Expires column is different, by 8-12 hours, than the time we set in Post Expirator. In WP Crontrol, I don’t see the event being scheduled. In fact, none of the Post Expirator events are showing up, though I see two postExpiratorExpire events scheduled in 4 months. Our other cron events, such as publish_future_post, are working correctly.
Any thoughts on what’s happening? Thank you so much!

• This reply was modified 3 years, 1 month ago by michaelj206.

@stevejburge I will for sure. Do you have a projected window for the fix? Thanks so much!

Great! Is it possible for us to roll back to an earlier version until it’s fixed? Thanks so much for your help, Steve!

Hi Steve,
Thank you for responding.
The other cron jobs are running correctly.
It seems to happen only when posts are set to expire to a category, not a change in post status.
The problem started just recently, after the plugin update.
Please let me know if you need further information. Thank you!

Hi David,
Thank you for your reply. Yes, that’s correct, the client has set up their memberships with both recurring payments and an expiration date. I’ll try this solution!

Yes, I did read that. Following those recommendations, I’ve addressed possible caching issues and tested plugin conflicts. Here is how I’ve set up the redirect from /index.php/year/month/date/postname to /postname:

Source: ^/index\.php/\d{4}/\d{2}/\d{2}/.*?/(.*)
Target: /$1/

Am I on the right path or way off track? Thank you again!

Thanks for getting back to me. No, we don’t.

Yes, I tried that last Friday, but it seems to be the plugin.

It is very strange!

Here’s a screenshot of the downloaded csv =>

https://www.nccbt.net/wp-content/uploads/2018/09/Screen-Shot-2018-09-20-at-12.44.03-PM.jpg

If I didn’t have to redact the personal info, you’d see that each of the check payment orders are the same customers, just duplicates. It happens when we record a check payment as completed as well. I’m stumped! Any ideas would be much appreciated!

Hi again!

Yes, that worked! Thank you so much!

Hi!

Thank you. I will try that. I happen to be working on it right now. At this point, the shortcode hasn’t been working at all.

Sorry, here is the shortcode I’m using at the moment:

[customer_list product=”848″ show_titles=”true” order_status=”wc-processing,wc-on-hold” order_number=”true” order_date=”true” billing_first_name=”true” billing_last_name=”true” billing_company=”false” billing_email=”true” billing_phone=”true” billing_address_1=”true” billing_address_2=”true” billing_city=”true” billing_state=”true” billing_postalcode=”true” order_payment=”true” order_total=”true” order_qty_total=”true” limit=”9999″]

Actually, I take that back. The data appeared once, but now when I load the page, it loads blank. Nothing has been changed anywhere in the last 5 minutes. It literally has just stopped working entirely. So now I’m completely baffled.

It looks to be triggering an error because footer.php isn’t being called.

On more tinkering with the shortcode, I noticed it does display data if I remove all of the following from the shortcode:

order_payment=”true” order_total=”true” order_qty_total=”true” limit=”9999″

I hope that helps!

• This reply was modified 6 years, 8 months ago by michaelj206.
• This reply was modified 6 years, 8 months ago by michaelj206.