michaelmavromatis

Thanks Imran, I have checked the error logs and this is what I get:

Good job! There are no errors found on your website recently.

I will follow your advice and get in touch with the developers of my theme. I appreciate the help!

Merry Christmas.

Hi Imran, Thanks for the quick reply. The site addresses is: https://auscounselling.com.au

Let me know if you need anything else.

Michael

• This reply was modified 2 months, 1 week ago by michaelmavromatis.

H Guy’s,

I just enabled WP-Debug and have sent Mustafa the file!
Thanks for your support,

Michael

I have the same issue. My entire website crashes and I have to disable the plugin.

Hey Caleb,

Thanks for your reply. I understand where your coming from although I still have difficulty with the fact that all emails work except when going through the WC-plugin. But as you said, if there was an issue I agree there would be many others complaining.

I will have another go with Bluehost and see if changing the host helps.

Thanks again,

G’day genletmen,

I haven’t responded to you latest comments because I wanted to make sure I have investigated all routes and issues as well as possible solutions again, before getting back in touch with you.

Although I thought Sendgrid solved the problems – the issue within WC is still very much alive!

As suggested by Caleb Burks, I have spoken to a web-developer through codable, who basically told me to leave Bluehost, as they are most likely the cause of the problems. At this point, I dont think that is wise and I would like to explain why I believe it is still a WC-issue.

I have implemented all possible solutions that you have advised including Sendgrid.

I have run all possible tests including “Mail-Log” which log’s sending ALL emails
I have sent numerous emails through “Check Mail” plugin and they ALL are immediately delivered at the correct email address.
I have never touched the code, not in my theme and surely not in WC and yet the only issues that I have are when going through the ordering process, that emails selectively do not get delivered.

Last week it was an issue with recieveing only “new order” email notification but as soon as I used a “@icloud.com” or a “@me.com” address the order-confirmation email would not get delivered. I therefore contacted Apple, who then investigated and went from Melbourne to the USA to check if their servers were blocking or bouncing the emails. Obviously this was not the case.

Ironically, the last few days it has been the exact opposite. I recieve all email notification through “@icloud.com” or a “@me.com” addresses and absolutly nothing through my website email address. But again- only through the WC-plugin. All other emails that are generated though “Mail Log” or “Email Check” or “Contact forms” work perfectly fine.

There are no signs of Spam filtering anywhere, Sendgrid is activated and working properly. At this point in time, the only thing I have managed is to that I have deleted my Gmail account which I had running for many years, spoken to all parties involved including third-party developers who cannot explain or just give me a illogic answer and thus far, I still have the same problems.
I also understand it is a difficult thing to solve and it is a process of eliminating possible causes, but I really need someone to take a serious look at this, as I am getting a bit desperate.
Back to you!

Michael

Hi Gent’s,

To make a very long story short, I installed Sparkpost and this seems to do the job. Rather it be with a 5 minute delay! But i now receive the emails.

I find it extremely hard to believe that this is supposedly the way things work! If by implementing a 3rd party plugin to ensure delivery of my emails, then either WP or WC is failing miserably as I still have not changed email configurations on WP or my host.

If anyone can explain this, it would be much appreciated. And as always, thank you for the support and advice.

Sorry to mention, but I also installed “postman” and that works fine also through the Bluehost email!!!

Hey guy’s,

Thanks for your support and advice. I have made sure I am doing everything possible to eliminate other causes and have come to the conclusion that it is none of the above!

– I literally deactivated all plugins: no difference!
– I replaced the email addresses which are used for the WC-notifications to other hosts (iCloud): no difference!
– I deactivated my entire theme and activated the “Twenty Sixteen”: no difference!
– “Check-email” sends emails instantaneously to any email address I feed it, wether it be on Bluehost, icloud or Gmail- there is absolutely no delay in receiving the emails from WP.
– “WP- Mail log” is showing that it is sending all but I receive nothing from WC anymore.
– Also, even when manually changing an order status to lets say: “new order” or “Customer invoice” , again, I receive nothing!

I am more than happy to install other plugins, however it seems pretty straightforward that WC is not sending any emails anymore. Not to say that WC is the cause but clearly if WP is sending to any address and Bluehost, (who uses “roundcube” for email) have screened the server and found nothing, and I have checked all pathways, then I feel kinda stuck!

Just to recap what happend a month ago! I changed my existing “Gmail” accounts which I had for many years to “Roundcube” just to solve this issue- and it did as you can read on the post from two weeks ago! To quote Claleb Burks three weeks ago: “Then WordPress/WooCommerce is queuing the emails, but your email set-up is causing problems it seems. Having emails go through two email SMTP accounts is a bit strange.”
Hence the switch!

I hope you guys have some other ideas, or just a setup that will work as this is pretty annoying!

Thank’s for you patience guy’s I really appreciate it, and feel free to tell me that I have no idea what I am talking about (that would not be overstating at all:)

Mike

Hi Guys,

I have the same issue back since two days. I had resolved the issue by switching email-provider, Gmail to my host: Bluehost. All was working well for the past two weeks but now the same issue is back.

I have gone through all of the above (email-log, changed back to WP-standard theme and de-activcated all plug-ins) Nothing works.

Sending test emails through the “check-email” plugin works immediately, without any issues. The only thing I can find is that MYSQL is not up to date with 5.6 version. Bluehost assured me that this is not causing the problems. Any ideas?
Mike

Hi Jesse and other involved,

I have solved the issue at hand. Basically it has been an issue all along having Gmail and not having my email set up with Bluehost, who are my host. After copying all email data, Bluehost redirected the MX server to theirs. I then activated the new accounts and after checking all data, I then removed /deleted my Gmail-accounts. Basically the “new order” email confirmation in Woocommerce is sent directly and I now receive that confirmation before check-out is completed:)

Totally awesome!

Thank you for your support- much appreciated,

Blessings,
Michael

Is there somewhere you can see if my emails are not cueing at the WC-server?

This subject header: “New customer order (16493) – August 1, 2016” should be traceable. It is nowhere to be found on my end!

Michael

Caleb,

I have removed the “double email clients” and everything is just going through gmail.
I installed the “check-email” and that works fine. I tried 4 different addresses and they all were received within seconds. Then I went back to my WC and ordered a new product.
According to the “mail-logging” a “new customer order” was sent and the “order-confirmation” but still nothing!

Hope this helps!

Hi Caleb,

Thank’s for your response. Would you recommend removing the email client with my host or Gmail?

Hi Mike,

Thank you for your advice. I am aware of the “order status” email-behaviour!
I have installed wp-mail logging and also wp-smtp. I can now see the emails that have “supposedly” been generated though WP, however there is totally nothing on my end. Not on the server, not in my in-box and not anywhere in spam, trash or archived.

It might not sound right (sure doesn’t to me) but it seems as if the mails through WC are somehow stuck somewhere!?

I am not sure how to explain how email traffic works but mine is set-up like this: My general email account ([email protected]) which I use for WC, has been setup with Gmail and works fine since 2012. At my host (Bluehost) i have two different email setups; “Roundcube and Horde” and when an email is generated in WC, it goes through both email accounts.

Basically I should therefore be able to see an email in three places: 2 at Bluehost and directly at Gmail. However, the emails are not visible anywhere!I hope this make some sense.