we-make.net

Hi,
the provided error or warning comes from our server log file.
Under WooCommerce > Status I don’t have any fatal errors. I have found a few, but these errors are several weeks old and not related to MailChimp.

I did a fresh uninstall and reinstall with version 4.4. Should I do this again with version 4.4.1?

I updated the plugin to version 4.4.1 released yesterday and nothing has changed.
I read in the changelog that the new version resolved an issue with Mailchimp sync getting stuck at 200 contacts. In my case, nothing has changed and the issue persists.

Hi, I took some time to check several things. I can not find any fatal errors in the logs.
Only a lot of warnings are shown, like this one. But I think this is not related to the issue.

mod_fcgid: stderr: Automattic\WooCommerce\Admin\Features\Navigation\Menu::add_plugin_item is deprecated since 9.3 with no alternative. Navigation classes will be removed in WooCommerce 9.4, referer: https://www.DOMAIN.COM/wp-admin/admin.php?page=mailchimp-woocommerce

I have made the following settings on the plugin “review sync settings” page:

• Account connected and authorized
• Linked audience: Our list is selected
• Import customers (initial sync): Sync as subscribed
• Import customers (ongoing sync): Sync new non-subscribed contacts is checked
• Tag WooCommerce customers: we added a tag.

Again, when I click the “sync now” button, the page reloads and the log displays the warning mentioned above six times.

Unfortunately, this is not possible because I cannot complete the configuration of the plugin. It gets stuck at the “Review sync settings” page. Under the path WooCommerce > Settings > Advanced > there is no Mailchimp entry.
The Mailchimp settings are a top-level element in my backend navigation.

Hi,
Thank you for your continued investigation.
here are a few IDs: 49079 from September 1st 49459 from yesterday.

This order #49403 from September 14th has been synchronized.

Unfortunately, the Woocommerce data is missing for hundreds of entries.

@ryanhungate I checked the error log and could not find anything that helps.

We are using a dedicated machine for our site. I’m pretty sure that I used the right Mailchimp API token.

In the meantime, we have had several orders that have all been synchronized with Mailchimp. Unfortunately, the problem is still that I can’t synchronize the existing data.
Do you have any ideas on how to continue troubleshooting?

Hi,

I tested all the options you provided but without success.
Plugin Version is 4.4
PHP 8.1.x
WP and Plugins are up to date

When I run the curl command, I get an 401 Error. I triple checked this with my hosting provider.

the strange thing is, although we have been using the Mailchimp plugin for a long time, we have suddenly stopped generating subscribers. One attempt to solve the problem was to reconnect the plugin, but this no longer works, as described above.

Hi @kousikmukherjeeli,

you are right, I am using the WooCommerce Cart and Checkout blocks introduced as default for new installs for WooCommerce 8.3+.

Thank you for the snippet but unfortunately it is not working on my end.

I will set up a staging site and send the necessary information to your support email address.

Thanks,
Michael

Hi Kousik,

At the time I wrote the ticket the WooCommerce Version was the latest (8.8.2).

Now I updated to 8.8.3 but unfortunately no change on the issue.
I have also deactivated all unnecessary plugins, but the issue persists.

Kind regards,
Michael

Funktioniert, vielen Dank für den raschen Fix!

+1

Meine vorübergehende L?sung war Downgrade auf die Vorg?ngerversion.

@brainbu9
thank you for the hint. I’m using 7.4.x on one setup and 7.3.x (because of dependancies) on an other setup. The minimum requried PHP version of the plugin is 7.2.5

Hi,
sorry for the delay. busy times at the moment.
I created a slider from scratch without any images and I was able to publish it.
I also updated to the latest version 1.3.1.
It seems that it is not working when images (or svg graphics) are used from https://pre.wp-api.depicter.com.
Also when I click on “create slider” I get the following error message:

#RequestException:60
SSL certificate problem: certificate has expired

{"errno":60,"error":"SSL certificate problem: certificate has expired","appconnect_time":0,"url":"https://pre.wp-api.depicter.com/v1/curated/document/templates/categories?category=custom","content_type":null,"http_code":0,"header_size":0,"request_size":0,"filetime":-1,"ssl_verify_result":1,"redirect_count":0,"total_time":0.204434,"namelookup_time":0.004162,"connect_time":0.10121,"pretransfer_time":0,"size_upload":0,"size_download":0,"speed_download":0,"speed_upload":0,"download_content_length":-1,"upload_content_length":-1,"starttransfer_time":0,"redirect_time":0,"redirect_url":"","primary_ip":"5.161.142.33","certinfo":[],"primary_port":443,"local_ip":"94.247.146.95","local_port":47214,"curl_version":"7.38.0"}

Hi,
unfortunately the issue persists after the update.
On the dashboard I now have a status column. When I click on publish now, the status changes to published. The word publised appears greyed out.
When I refresh the dashboard page, the status switched back to unpublished.

In the frontend where I inserted the shortcode I now see the preview of the slider with this message:
“This slider is not published yet and will not be visible to the visitors. Open the editor and publish now. This notice is only visible to you.”

Hi,
I used a default slider and only made some changes on text, color and images.