michael-levelup

Hi there,

Thank you for reaching out to us.

Unfortunately, we are unable to provide you a concrete date as to when PHP version 8 will be fully supported but rest assured that the development team are working their asses off to get all Kadence products fully compatible with the latest version of PHP 8.

For now, I suggest talking with your hosting provider and had them set the PHP version to 7.4.

Please don’t hesitate to reach out to us again, open a new ticket and we would be more than glad to assist you.

Kind Regards,
Michael

Hi Irene,

On behalf of the Kadence team, you are very much welcome. Please don’t hesitate to reach out to us again, open a new ticket and we would be more than glad to assist you.

Kind Regards,
Michael

Hi Irene,

Thank you for reaching out to us.

Are you using the latest version of Kadence theme? What version are you using? If you are using an outdated version, try to update to the latest version of the theme in order to rule that out.

An Uncaught ReferenceError for an existing function usually points to a few things but mainly had to do with a 3rd party plugin. It could be a plugin conflict or a caching/optimization plugin.

Seeing as you already tried to disable Leap app, looks like caching/optimization is not the cause of the issue.

Can you try to deactivate your plugins one by one so that we could isolate which plugin has a conflict if it is indeed a plugin conflict? After each individual deactivation, please go and check your theme options for the Home Slider again and see if the that fixes the issue.

Please don’t hesitate to reach out to us again, open a new ticket and we would be more than glad to assist you.

Kind Regards,
Michael

Hi there,

Can you clarify what you are trying to achieve with the ACF function? Maybe send us a quick screen recording of what you want to accomplish?

I do not suggest you override the single.php as there is a lot going on in terms of hooks and how the content and all the sub-templates files area loaded into the page. Using the hooks made available through WordPress hooks functions and the Kadence Theme you can hook in your custom fields anywhere without having to override templates and potentially break the makeup of the pages.

I’m happy to offer some help pointing you in the right direction for using hooks. I’m not entirely sure what you are going for but I’ll give you an example that may help you and then you can ask follow up if needed.

I suggest you use a Code Snippet plugin so you could safely add something like this: https://kadence-theme.com/knowledge-base/advanced/how-to-add-a-custom-filter-or-function-with-code-snippets/

Let’s say you want to add a custom meta field before the excerpt content for archives of a custom post type you’ve created with the slug custom-post-type.

add_action( ‘get_template_part_template-parts/content/entry_summary’, ‘custom_add_fields_before_excerpt’ );
function custom_add_fields_before_excerpt() {
if ( ‘custom-post-type’ === get_post_type() ) {
the_field( ‘custom_field’ );
}
}

without needing to create a new function if you wanted this same custom field to output before the post content of your single post page you could add this action:

add_action( ‘get_template_part_template-parts/content/entry_content’, ‘custom_add_fields_before_excerpt’ );

I hope this helps and let us know how we could help you further.

Kind Regards,
Michael

Hi @dieter93,

You are very much welcome.

On behalf of Karla and the Kadence team, thank you for your continued patronage. Please don’t hesitate to reach out to us again, open a new ticket and we would be more than glad to assist you.

Kind Regards,
Michael

Hi John,

Can you check your browser console logs for error when you are on the page in question? There are also instances wherein content issues are caused by a caching/optimization plugin. Are you using one?

You might also want to rule out the possibility that a plugin conflict is causing the issue. You can try to deactivate your plugins one by one and try to determine which one fixes the issue when deactivated.

Keep us updated and do let us know if we can assist you further.

Kind Regards,
Michael

Hi John,

Thank you for reaching out to us.

What version of Kadence Blocks are you using? We will need more details so we can properly assist you with the issue.

Please write as many details as possible about the problem that you’re having. Useful details would include:

1. Specifically what issue you’re having
2. How to replicate the issue
3. Specifically where this issue is occurring.

If you can also provide screenshots and/or screen recording then that would greatly help us as well.

I hope this helps and let us know if we can assist you further.

Kind Regards,
Michael

Hi there,

Thank you for that update. Our development team are already looking into it. They will give an update once they get it sorted out. Keep posted and hopefully that will get your issue addressed.

Please don’t hesitate to reach out to us again, open a new ticket and we would be more than glad to assist you.

Kind Regards,
Michael

Hi there,

Thank you for reaching out to us.

Did you enable the comments section to show up using the Customizer? You can do that by going to Customizer >> Blog Posts >> Single Post Layout. Here is an image for reference: https://nimb.ws/XcUzKp

I can’t replicate it on my test website though. Are you still having trouble getting it to show up now?

Do let us know if we can assist you further.

Kind Regards,
Michael

Hi there,

Thank you for reaching out to us. Sorry to hear you are having issues with Kadence Block.

What version of Kadence Blocks are you using? Try to delete the plugin and reupload/activate the latest version from here: https://www.ads-software.com/plugins/kadence-blocks/

If that didn’t fix the issue you are having, it maybe an effect of a plugin conflict. Please try to deactivate your plugins one by one to try to isolate what plugin causes the conflict with Kadence Blocks.

Do let us know if we can assist you further.

Kind Regards,
Michael

Hi Trenton,

That is good to hear the praises you have for Kadence. On behalf of the Kadence team, I would like to thank you for your patronage. We hope you do decide to avail the premium version of Kadence products and join our growing community.

In case you have further need of assistance, you can also submit your tickets here: https://www.kadencewp.com/free-support-tickets/

Do let us know if we can assist you further.

Kind Regards,
Michael