Michelle Frechette

Hi there,

Yes – you can email a link to me at [email protected]. I’ll reply here to keep the forum updated.

Hi GJ!

I’m happy to help. Can you provide a link to the donation page? We can better advise you when we see the form.

It may be that you have your form set as a “reveal” or “modal” and the full form is displaying (showing the first button that would trigger either the reveal or popup). Check to see what your “Display Options” settings are, and that it’s set to “All Fields.” If it is, and you’re still seeing two buttons, then provide a link so that we can better assist you.

?Let me know if you have any other questions. I’m always happy to help. Happy fundraising!

Thank you for your kind words! It’s our pleasure!

Hi there! We couldn’t have answered it better than Michael. That should solve your issues, but of course let us know if you still need assistance. And thanks, Michael, for your great response!

Hi Jim!

I suspect the webhooks might not be correct. Make sure that the webhook URL is https://YOURSITE/?give-listener=stripe and is set to enable ALL actions (a lot of people miss that part.).

I believe once that is set up correctly you should be all set, but let us know if you’re still seeing issues!

Thanks for the great review! It was my pleasure to help. And your first ever website looks amazing!

Thank you so much for your kind review! Let us know if you need anything. Happy fundraising!

Thank you so much for your kind review! Let us know if you need anything. Happy fundraising!

Thank you so much for your kind review! Let us know if you need anything. Happy fundraising!

Thank you so much for your kind review! Happy fundraising!

?Let me know if you have any other questions. I’m always happy to help. Happy fundraising!

It sounds like you might be experiencing donor spam…and we have some guidance for that in our documentation here: https://givewp.com/documentation/core/frequent-troubleshooting-issues/donor-spam-troubleshooting/

Techniques include:
-Using the Akismet plugin
-Raising the minimum donation for your form
-Adding a captcha to your form
-Adding 3rd party support for spam

More details are in the documentation link above. Let us know if you still have questions!

Hi there!

Since this is in reference to one of our paid features, we aren’t able to discuss it here (per forum rules). Please open a support ticket here: https://givewp.com/priority-support/

Thank you!

Hi there!

This is most often caused by a lack of the proper webhook (a mechanism for sending data from Stripe to GiveWP) set in your Stripe account. Our documentation on setting up the webhook is here:

https://givewp.com/documentation/add-ons/stripe-gateway/#webhooks

If the webhook is correctly configured, you should see a record in the logs at Donations > Tools > Logs > Stripe for every event at Stripe (going forward). You’ll need to manually go through and mark the older ones as complete, using your Stripe account to cross-reference.

Note that as of GiveWP version 2.5.0 the webhook is required to mark things as complete, where before it was not. This is due to a change in the version of Stripe’s API that we are using, for forward compatibility and security.

Double-check that webhook and let us know if you need anything else.

Hi Brandon,

We are not allowed (by forum rules) to discuss premium add-ons (like Recurring donations) on this forum at all. Please reach out via our contact form at https://givewp.com/contact-us/ and we’ll be happy to help.