Mihai Grigori

@thibotus01 That error you are getting suggest that your installation might be corrupt

That file mentioned there does exist.
https://plugins.svn.www.ads-software.com/woocommerce-multilingual/tags/4.1.1/inc/constants.php

Can you try to re-install the plugin to make sure you have the files included in the package?

> The domain is not even accessible anymore.

This is something that even a plugin wanted to do, could not do it. If your domain is not reachable, you should contact your hosting company or you registrar.

It’s virtually impossible for a WordPress plugin to alter your DNS settings.

I’m not asking you to change your review but if you left the negative review on the account of WooCommerce Multilingual altering your domain name DNS settings, I can only tell you that it’s not really fair.

And yet – like I mentioned before – if you have a WPML subscription I encourage you to reach out for help in our support forum. Create a ticket there and try to provide some details about either how we can replicate this situation or access to your site so we can collect more information.

Cheers,
Mihai

> It’s as if wordpress was deleted, I can not even reach my website anymore

This is under any circumstance NOT something that WooCommerce Multilingual would do. WooCommerce multilingual will NOT delete your site.

Before spending too much time on rebuilding the site, I suggest that you try to get some help in our support forum.

Provide details like versions of WordPress and all plugins that you have, errors displayed on the site or present in the logs etc…

Sorry to hear this @yiu but if you could be more explicit about what happened, we could:

– try to fix it (and since you’re saying that your site is affected drastically, we’d try to do it ASAP)
– the other users of our plugin would understand in what circumstances their sites could be affected by our plugin. We’re not aware of any other reports about sites being destroyed completely by WooCommerce Multilingual.

Please let me know if you need help with this situation. Or at lease please add a few more details if you do want to help other users.

Cheers,
Mihai

• This reply was modified 7 years, 8 months ago by Mihai Grigori. Reason: formatting

Thanks, @woutcompay. We’ll try to replicate this and fix if it really indicates a bug.
Did you have any errors in the PHP error log or anything like that?
What versions of WP, WooCommerce and WooCommerce Multilingual were you using?

@alexannee you need to be a little more specific so we can investigate this.
Can you explain how we could see replicate this problem to see it in action? Thanks!

Hi @franp

Are you getting any errors in the error log? Or how exactly is not working? Is it sent as plain text instead of html?

They’re removed from trunk now and will be excluded in the next release.

Thanks for catching this @veisis! We’ll fix it shortly.

Thank you for your honest thoughts @doobeedoo

We’d be extatic if we could make everyone happy. As proven here this is a huge challenge.

One thing that makes us stand out (among others) is that we doing our best to help our clients through.

I’m guessing you don’t need this now. But if you do, we would be happy to assist with any difficulties that you may still have.

We’re also going to take your critics into consideration for the future development.

Regards,
Mihai

Got it @jdembowsk. Thanks for the clarification.

Meanwhile, @jzhu5, please go ahead a create a ticket as suggested previously. Thanks!

Gotcha @jdembowski! But I think you may have misunderstood my message. Or perhaps I wasn’t clear. I was suggesting @jzhu5 to open a ticket on that forum as a way for passing that information.

In case this is what you mean by ‘reference’, then OK.

@jzhu5 please open a ticket on https://wpml.org/forums/forum/english-support about this. Add the link here then.

[ redacted, please do not make that access request in these forums. ]

• This reply was modified 7 years, 11 months ago by Jan Dembowski.
• This reply was modified 7 years, 11 months ago by Jan Dembowski.

@jzhu5

* What version exactly are you upgrading to? Is it 4.0.3?
* Can you please tell me what error you’re getting

Or you can simply reinstall the plugin from https://downloads.www.ads-software.com/plugin/woocommerce-multilingual.4.0.2.zip