Mike Evans

Hi Kais

Thanks for writing back. Please have your WordPress Admin login to your WordPress Dashboard and deactivate and delete the ClickDesk plugin under the plugins section.

Once this is done, please clear your browser cache and visit your website. You will no longer find the widget on it.

Please note – The Editor may not have the access to view or add or delete the plugins installed. This is why he or she is unable to view the plugin installed.

Do feel free to write back to me if you have any concerns or queries. I will be more than happy to help. You can also stop by our website https://www.clickdesk.com and chat with one of our agents online to get live help.

Thanks

Hi Qaiser

I checked your website and found the ClickDesk Code on it. It looks like you pasted the code manually on your website.

I would appreciate if you can check for the code on your Footer file. Please login to your WordPress Dashboard and navigate to Appearance > Editor > Footer and check if you are able to find the code here. If yes, please remove it and save your changes.

If you are still unable to find the code, please visit our website https://www.clickdesk.com and chat with one of our agents online.

Thanks

Mike Evans

Hi

Thanks for writing in. Can you please provide me with your registered email address with ClickDesk for me to look into your issue?

You can follow this video tutorial on how to set up the Phone settings to take calls via Google Talk or Skype or the US Phone Numbers – https://www.youtube.com/watch?v=KGvoYRNjWBY

Please note – We do not support US Skype Numbers.

Do feel free to write back to me if you have any concerns or queries. I will be more than happy to help. You can also stop by our website https://www.clickdesk.com and chat with one of our agents online to get live help.

Thanks

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Hi Kifurax

If you would like to install ClickDesk chat widget on a few selected pages only, then you will need to copy the code given on this page – https://my.clickdesk.com/#departments/default and paste it on those pages where you would like the widget to show up.

Please paste the code just above the </Body> tag on those pages.

Do feel free to stop by our website https://www.clickdesk.com and chat with one of our agents online to get live help.

Thanks

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Hi Hadean

Thanks for keeping me updated.

I will have our development team look into the issue you are talking about. I will write back to you when I get to hear from them on this.

Thanks

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Hi Hadean

This is Mike from the ClickDesk Team.

If you are having trouble in installing the widget as a plugin on your WordPress website, I would suggest you to copy the ClickDesk Javascript code given on this page – https://my.clickdesk.com/#departments/default and paste it here within your WordPress Dashboard – navigate to Appearance > Editor > Footer > paste the codes
OR
In WP, navigate to Appearance > Widgets > drag a Text widget to a section/area that is visible to all pages > paste the codes.

You may also try to install the plugin once again and see if it works.

Do feel free to write back to me on my email [email protected], if you are continuing to face issues. I will be more than happy to help. You can also stop by our website https://www.clickdesk.com and chat with one of our agents online to get live help.

Thanks

Hi Sohag

This is Mike from the ClickDesk Team.

For you to change the transition effect of the chat box. Please login to my.clickdesk.com with your registered/admin ClickDesk account. Once you are logged in to your ClickDesk Dashboard, click on Live Chat tab which is on the top right hand side next to Helpdesk and Social Tab.

Once you are in the Live chat tab, make sure you are under UI and Themes tab. Over here on the right hand side you will see the following tabs – Color Theme, Online Bar, Offline Bar and White Label. Click on Online Bar you will find transition effect and select fade through. Make sure you save your changes. If you want the chat widget to fade through even when offline you can click on the offline bar and select this. Direct link – https://my.clickdesk.com/#ui

Do feel free to get back to me directly on [email protected] if you have further questions.

Thanks

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Hi

This is Mike from ClickDesk Support. You can have your programmer or web developer remove the ClickDesk code on the mobile version of your website. You can have them set up a script on your website that detects the device being used by your visitor. If it’s a PC/MAC insert the codes programmatically, else don’t insert it

Do feel free to chat with us on our website, https://www.clickdesk.com or you can also shoot me an email on [email protected]. We will be more than happy to help.

Thanks

Mike Evans
ClickDesk Corporation

Hi Yax

This is Mike from the ClickDesk Team. I checked your website but was not able to find the ClickDesk Javascript code or our WordPress plugin installed. This is why the widget is not showing on your website.

I would appreciate if you can write back to me on my email address ([email protected]) with your registered/admin email address for ClickDesk and the temporary access to your WP site we will be able to install it back on your website.

You can also install the widget back on your website by following the instructions given on this page https://www.clickdesk.com/wordpress-live-chat.jsp

Do feel free to get back to me or you can also chat with one of our Live chat agents on our website to get your issue resolved.

Thanks

Mike Evans
E-mail – [email protected]
ClickDesk Corporation