mikemacey

Thanks for clarifying. I’ve never heard of BackupBuddy and wasn’t aware it is a paid for plugin. I searched online and found it was from iThemes.

Sorry again; I was just trying to help my new client. I will search “online” next time I seek help for an unknown item.

Thank you for your response Chris and Shelly.

Sorry to have bothered anyone here. I have been a long time member and builder of WordPress websites and rarely use the forum. I am sorry I did not see a sign indicating I couldn’t ask a question about a WordPress plugin. I don’t use this plugin for my clients and not sure what “Commercial plugins” refers to.

I clearly understand this should be a problem to be fixed by the designer but she has disappeared leaving my client and many others fending for themselves. My client has contacted BlueHost and they refuse to help him because he does not have access to the designers credit card number (last 4) or password to her server. That is common S.O.P. for all hosting companies. With her account offline, so is my client’s website and he can’t use his wp-admin to gain access.

If I as a designer can’t go to the forum to ask a question, where should I go? Do I tell my client that it’s his problem and there is no one to help him or me in the WordPress forums? Please help me understand so I don'[t bother anyone in the future.

Again, I apologize for asking this question in the WordPress forum for a WordPress plugin?