Milos

HI there

Thanks for contacting us and hope you are doing well and having a great day.

Upon inspecting the your site, I was not able to reproduce the issue with you sticky column feature.

Please refer to this screencast? ?I made to show you how it looks on my end.

May I ask has this issue been resolved from your end as well or is there something I am missing?

If you are still experiencing this issue, could you send us a short screencast, demonstrating this issue and how we can reproduce it on your site, this way we can have a better visual understanding and see if there is something I missed checking this from my end?

Looking forward hearing from you,

Kind regards,

Hello there,

Thank you for your patience!

Would it be possible for you to tell us more details about your issue, can you please provide us with a screencast demonstrating the issue?

This will be useful to us as we will better understand the issue you’re experiencing and provide you with better support.

I am looking forward to your reply!

Kind Regards,

Hi,

Video – https://www.loom.com/share/5fdcb6bdf7184611bb73350f1d003730

Since you are an Elementor Pro user, you can open a support ticket at my.elementor.com ref: https://elementor.com/help/how-to-submit-a-support-ticket/ I’d also suggest you check out Elementor Community Group on Facebook.

We have created it to connect Elementor users together and share knowledge, Global Elementor Community.

www.ads-software.com rules state that commercial products are not supported here.

Hi there,

Thank you for contacting us.

To fix this issue, kindly?Backup your site?and go to WP ADmin > Elementor > Settings > Features > and here Deactivate the ‘Load Google fonts locally‘ feature > save changes

After this, make sure you clear out the cache and go to ELementor > Tools > regenerate CSS and data, then check your website from an incognito window.

Hope this helps.

Hi there,

Thanks for contacting us and hope you are doing well and having a great day.

To rule out the possibility of a plugin or theme conflict, please deactivate all your plugins (besides Elementor ). If it solves the issue reactivate them one by one to find the culprit. If it didn’t help, switch your theme (temporarily) to a default WP theme such as Twenty Nineteen and see if it makes any difference.

Also, this could happen due to our Elementor performance experiments you can try to deactivate them. To deactivate them you can go to Elementor > settings > features

Performance features currently in the experimental stage are:

• Element Caching – Elements caching reduces loading times by serving up a copy of an element instead of rendering it fresh every time the page is loaded. When active, Elementor will determine which elements can benefit from static loading – but you can override this.
• Inline Font Icons?– This experiment renders icons as SVGs without loading the Font-Awesome and eicons libraries. Since SVGs are vector-based images which are rendered using the browser’s engine, they do not increase server requests which improves performance

I am looking forward to hearing back from you soon.

Kind regards,

Hi there,

Please note the woocommerce widgets, such as a cart, checkout, etc., are part of Elementor Pro.

Since you are an Elementor Pro user, you can open a support ticket at my.elementor.com ref: https://elementor.com/help/how-to-submit-a-support-ticket/ I’d also suggest you check out Elementor Community Group on Facebook.

We have created it to connect Elementor users together and share knowledge, Global Elementor Community.

www.ads-software.com rules state that commercial products are not supported here.

Hi there,

Thanks for contacting us and hope you are doing well and having a great day.

To rule out the possibility of a plugin or theme conflict, please deactivate all your plugins (besides Elementor). If it solves the issue reactivate them one by one to find the culprit. If it didn’t help, switch your theme (temporarily) to a default WP theme such as Twenty Nineteen and see if it makes any difference.

Also, this could happen due to our Elementor performance experiments you can try to deactivate them. To deactivate them you can go to Elementor > settings > features

Performance features currently in the experimental stage are:

• Element Caching – Elements caching reduces loading times by serving up a copy of an element instead of rendering it fresh every time the page is loaded. When active, Elementor will determine which elements can benefit from static loading – but you can override this.
• Inline Font Icons?– This experiment renders icons as SVGs without loading the Font-Awesome and eicons libraries. Since SVGs are vector-based images which are rendered using the browser’s engine, they do not increase server requests which improves performance

I am looking forward to hearing back from you soon.

Kind regards,

Hello,

Thank you for contacting us.

I’m afraid that there is no way to do it with our current Elementor features.

However, I have added this idea to our internal list as a Feature Request, so this feature might appear in one of the future Elementor updates. Thank you for your feedback!

There might be third-party plugins available that have such a feature so you can join our Elementor Facebook Group ? and check with our users there for such a plugin recommendation.

Finally, I would like to apologize for not being able to provide this particular solution at the moment. I hope for your understanding.

If you have any questions, don’t hesitate to contact us again by opening a new ticket.

I wish you all the best, and have a great day!

Hi there,

Thank you for your patience,

When I checked the image on your live site, I saw that they have a width and max width of 1% and a height of 1px.

Video – https://www.loom.com/share/8b4a0ec8761e4d71847f3d919eb58d0b

Can you check you image widget style settings

Also this could be related to some third party conflict issue,

To rule out the possibility of a plugin or theme conflict, please deactivate all your plugins (besides Elementor). If it solves the issue reactivate them one by one to find the culprit. If it didn’t help, switch your theme (temporarily) to a default WP theme such as Twenty Nineteen and see if it makes any difference.

Also, this could happen due to our Elementor performance experiments you can try to deactivate them. To deactivate them you can go to Elementor > settings > features

Performance features currently in the experimental stage are:

• Element Caching – Elements caching reduces loading times by serving up a copy of an element instead of rendering it fresh every time the page is loaded. When active, Elementor will determine which elements can benefit from static loading – but you can override this.
• Inline Font Icons?– This experiment renders icons as SVGs without loading the Font-Awesome and eicons libraries. Since SVGs are vector-based images which are rendered using the browser’s engine, they do not increase server requests which improves performance

I am looking forward to hearing back from you soon.

Kind regards,

Hi there,

Thank you for contacting me again.

To rule out the possibility of a plugin or theme conflict, please deactivate all your plugins (besides Elementor ). If it solves the issue reactivate them one by one to find the culprit. If it didn’t help, switch your theme (temporarily) to a default WP theme such as Twenty Nineteen and see if it makes any difference.

Also, this could happen due to our Elementor performance experiments you can try to deactivate them. To deactivate them you can go to Elementor > settings > features

Performance features currently in the experimental stage are:

• Element Caching – Elements caching reduces loading times by serving up a copy of an element instead of rendering it fresh every time the page is loaded. When active, Elementor will determine which elements can benefit from static loading – but you can override this.
• Inline Font Icons?– This experiment renders icons as SVGs without loading the Font-Awesome and eicons libraries. Since SVGs are vector-based images which are rendered using the browser’s engine, they do not increase server requests which improves performance

I am looking forward to hearing back from you soon.

Kind regards,

Hi there,

Thanks for contacting us

Since the issue is relatd to third party lguin Elements kit we highly recommend that you report this issue to the support team for this plugin, so they may further troubleshoot and provide any recommendation (or possible fix) to resolve this issue.

Should they need any help from us, they can open an issue on our Github account and our developers will be happy to assist. https://github.com/elementor/elementor/issues

For reference: What do we Support?

Kind regards,

Hi there,

Thanks for contacting us and hope you are doing well and having a great day.

To rule out the possibility of a plugin or theme conflict, please deactivate all your plugins (besides Elementor and Woocommerce). If it solves the issue reactivate them one by one to find the culprit. If it didn’t help, switch your theme (temporarily) to a default WP theme such as Twenty Nineteen and see if it makes any difference.

Also, this could happen due to our Elementor performance experiments you can try to deactivate them. To deactivate them you can go to Elementor > settings > features

Performance features currently in the experimental stage are:

• Element Caching – Elements caching reduces loading times by serving up a copy of an element instead of rendering it fresh every time the page is loaded. When active, Elementor will determine which elements can benefit from static loading – but you can override this.
• Inline Font Icons?– This experiment renders icons as SVGs without loading the Font-Awesome and eicons libraries. Since SVGs are vector-based images which are rendered using the browser’s engine, they do not increase server requests which improves performance

I am looking forward to hearing back from you soon.

Kind regards,

Hi,

Please note the Loop grid widget is a feature that is part of Elementor Pro.

Please look at the screenshoot – https://prnt.sc/iSe8B-H-ktEC

Since you are an Elementor Pro user, you can open a support ticket at my.elementor.com ref: https://elementor.com/help/how-to-submit-a-support-ticket/ I’d also suggest you check out Elementor Community Group on Facebook.

We have created it to connect Elementor users together and share knowledge, Global Elementor Community.

www.ads-software.com rules state that commercial products are not supported here.

• This reply was modified 1 week, 1 day ago by Milos.

Hello there,

Thank you for your patience!

Would it be possible for you to tell us more details about your issue, can you please provide us with a screencast demonstrating the issue?

This will be useful to us as we will better understand the issue you’re experiencing and provide you with better support.

I am looking forward to your reply!

Kind Regards,

Hi,

Video – https://www.loom.com/share/019a7c582110409ea7ae41b42faac3ce

Since you are an Elementor Pro user, you can open a support ticket at my.elementor.com ref: https://elementor.com/help/how-to-submit-a-support-ticket/ I’d also suggest you check out Elementor Community Group on Facebook.

We have created it to connect Elementor users together and share knowledge, Global Elementor Community.

www.ads-software.com rules state that commercial products are not supported here.