miniend

thanks for the quick reply.

I just edited this post. Seems that I had to clear caches for it to work. Thanks for the help.

• This reply was modified 1 month, 4 weeks ago by miniend.
• This reply was modified 1 month, 4 weeks ago by miniend.

thanks for the feedback,

the reason I am writing this is that all my emails and requests directly to the support center of the pro version is being ignored. This was my resort to try and get support after being ignored but seems that you also are not going to support.

I am greatly disappointed at how hard it is to even get feedback on my refund request let alone actually resolving it.

The reply was for the support ticket that is more than a week old, while ignoring my 3 emails after it for a refund, as the first reply was clear that this is a plugin issue caused by the code change after Elementor update.

My refund request completely falls within the Refund Policy of the plugin and the time frame, yet my repeated request is ignored with no reply.

@darshanaw

Thank you for the feedback. I will look into solving this issue.

Hi @darshanaw,

Yes I am using Namecheap hosting, and by default their Must-Use plugin is: EasyWP Plugin

thanks in advance for your assistance.

Hi @darshanaw

Thanks for your reply.

I do not have any other SMTP plugin installed.

As for “Force from Email”, having it enabled or disabled doesn’t make a difference. Even if I use the Alias as the ” from” email and enable ‘Force from Email’, it wont use it.

I do not get any errors. The email is always sent from the main email. I changed the ‘From email’ in WP Mail SMTP to an alias, as well as from WooCommerce, but both are still sending from the main email rather than the alias.

Really need help with this. I would appreciate any support.