miorchestraboosters

Thank you. That’s good information. I should mention that we’ve had this issue with both paypal donation and paypal standard. Would you like to see the paypal standard error logs as well?

Are these the logs you wanted? I’d love to hear your thoughts.

Also here is one of the error details from the log:

Description:
To create a PayPalOrder object, please provide valid id, intent, purchase_units, create_time, update_time, links
Category:
Payment Gateway
Source:
PayPal Donations
Date & Time:
2022-10-04 22:56:25

{
    "Payment Gateway": "paypal-commerce",
    "Donation": {
        "Object Class": "Give\\Donations\\Models\\Donation",
        "\u0000*\u0000properties": {
            "id": "int",
            "formId": "int",
            "formTitle": "string",
            "purchaseKey": "string",
            "donorIp": "string",
            "createdAt": "DateTime",
            "updatedAt": "DateTime",
            "status": "Give\\Donations\\ValueObjects\\DonationStatus",
            "mode": "Give\\Donations\\ValueObjects\\DonationMode",
            "amount": "Give\\Framework\\Support\\ValueObjects\\Money",
            "feeAmountRecovered": "Give\\Framework\\Support\\ValueObjects\\Money",
            "exchangeRate": [
                "string",
                "1"
            ],
            "gatewayId": "string",
            "donorId": "int",
            "firstName": "string",
            "lastName": "string",
            "email": "string",
            "parentId": [
                "int",
                0
            ],
            "subscriptionId": [
                "int",
                0
            ],
            "billingAddress": "Give\\Donations\\Properties\\BillingAddress",
            "anonymous": [
                "bool",
                false
            ],
            "levelId": [
                "string",
                ""
            ],
            "gatewayTransactionId": "string",
            "company": "string"
        },
        "\u0000*\u0000relationships": {
            "donor": "belongs-to",
            "subscription": "belongs-to",
            "notes": "has-many"
        },
        "\u0000*\u0000attributes": {
            "id": 2736,
            "formId": 2670,
            "formTitle": "Fall Fund Drive",
            "purchaseKey": "34e4fbf9b7d84f4308a6e608501ff4a8",
            "donorIp": "73.254.189.9",
            "createdAt": {
                "Object Class": "DateTime",
                "date": "2022-10-04 22:56:23.000000",
                "timezone_type": 1,
                "timezone": "+00:00"
            },
            "updatedAt": {
                "Object Class": "DateTime",
                "date": "2022-10-04 22:56:23.000000",
                "timezone_type": 1,
                "timezone": "+00:00"
            },
            "status": {
                "Object Class": "Give\\Donations\\ValueObjects\\DonationStatus",
                "\u0000*\u0000value": "pending"
            },
            "mode": {
                "Object Class": "Give\\Donations\\ValueObjects\\DonationMode",
                "\u0000*\u0000value": "live"
            },
            "amount": {
                "Object Class": "Give\\Framework\\Support\\ValueObjects\\Money",
                "\u0000Give\\Framework\\Support\\ValueObjects\\Money\u0000amount": {
                    "Object Class": "Money\\Money",
                    "\u0000Money\\Money\u0000amount": "250000",
                    "\u0000Money\\Money\u0000currency": {
                        "Object Class": "Money\\Currency",
                        "\u0000Money\\Currency\u0000code": "USD"
                    }
                }
            },
            "feeAmountRecovered": null,
            "exchangeRate": "1",
            "gatewayId": "paypal-commerce",
            "donorId": 30,
            "firstName": "Angela",
            "lastName": "Brown",
            "email": "[email protected]",
            "parentId": 0,
            "subscriptionId": 0,
            "billingAddress": {
                "Object Class": "Give\\Donations\\Properties\\BillingAddress",
                "country": "",
                "address1": "",
                "address2": "",
                "city": "",
                "state": "",
                "zip": ""
            },
            "anonymous": false,
            "levelId": "5",
            "gatewayTransactionId": null,
            "company": null
        },
        "\u0000*\u0000original": {
            "id": null,
            "formId": 2670,
            "formTitle": "Fall Fund Drive",
            "purchaseKey": null,
            "donorIp": "73.254.189.9",
            "createdAt": null,
            "updatedAt": null,
            "status": {
                "Object Class": "Give\\Donations\\ValueObjects\\DonationStatus",
                "\u0000*\u0000value": "pending"
            },
            "mode": {
                "Object Class": "Give\\Donations\\ValueObjects\\DonationMode",
                "\u0000*\u0000value": "live"
            },
            "amount": {
                "Object Class": "Give\\Framework\\Support\\ValueObjects\\Money",
                "\u0000Give\\Framework\\Support\\ValueObjects\\Money\u0000amount": {
                    "Object Class": "Money\\Money",
                    "\u0000Money\\Money\u0000amount": "250000",
                    "\u0000Money\\Money\u0000currency": {
                        "Object Class": "Money\\Currency",
                        "\u0000Money\\Currency\u0000code": "USD"
                    }
                }
            },
            "feeAmountRecovered": null,
            "exchangeRate": "1",
            "gatewayId": "paypal-commerce",
            "donorId": 30,
            "firstName": "Angela",
            "lastName": "Brown",
            "email": "[email protected]",
            "parentId": 0,
            "subscriptionId": 0,
            "billingAddress": {
                "Object Class": "Give\\Donations\\Properties\\BillingAddress",
                "country": "",
                "address1": "",
                "address2": "",
                "city": "",
                "state": "",
                "zip": ""
            },
            "anonymous": false,
            "levelId": "5",
            "gatewayTransactionId": null,
            "company": null
        },
        "\u0000Give\\Framework\\Models\\Model\u0000cachedRelations": {
            "donor": {
                "Object Class": "Give\\Donors\\Models\\Donor",
                "\u0000*\u0000properties": {
                    "id": "int",
                    "userId": [
                        "int",
                        0
                    ],
                    "createdAt": "DateTime",
                    "name": "string",
                    "firstName": "string",
                    "lastName": "string",
                    "email": "string",
                    "prefix": "string",
                    "additionalEmails": "array"
                },
                "\u0000*\u0000relationships": {
                    "donations": "has-many",
                    "subscriptions": "has-many"
                },
                "\u0000*\u0000attributes": {
                    "id": 30,
                    "userId": 0,
                    "createdAt": {
                        "Object Class": "DateTime",
                        "date": "2022-03-03 19:40:58.000000",
                        "timezone_type": 1,
                        "timezone": "+00:00"
                    },
                    "name": "Angela Brown",
                    "firstName": "Angela",
                    "lastName": "Brown",
                    "email": "[email protected]",
                    "prefix": "",
                    "additionalEmails": null
                },
                "\u0000*\u0000original": {
                    "id": 30,
                    "userId": 0,
                    "createdAt": {
                        "Object Class": "DateTime",
                        "date": "2022-03-03 19:40:58.000000",
                        "timezone_type": 1,
                        "timezone": "+00:00"
                    },
                    "name": "Angela Brown",
                    "firstName": "Angela",
                    "lastName": "Brown",
                    "email": "[email protected]",
                    "prefix": "",
                    "additionalEmails": null
                },
                "\u0000Give\\Framework\\Models\\Model\u0000cachedRelations": []
            }
        }
    }
}

Thank you so much for your quick reply. Here’s the report.

### WordPress Environment ###

Home URL: https://miorchestra.org
Site URL: https://miorchestra.org
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
Permalink Structure: /%postname%/
Show on Front: page
Page on Front: Home – Fall Fund Drive (#2658)
Page for Posts: News (#21)
Table Prefix Length: wp_
Table Prefix Length: 3
Table Prefix Status: Acceptable
Admin AJAX: Accessible
Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, wc-pending, wc-processing, wc-on-hold, wc-completed, wc-cancelled, wc-refunded, wc-failed, wc-checkout-draft, wc-active, wc-switched, wc-expired, wc-pending-cancel, refunded, failed, revoked, cancelled, abandoned, processing, preapproval

### Server Environment ###

Hosting Provider: DBH: localhost, SRV: miorchestra.org
TLS Connection: Connection uses TLS 1.3
TLS Connection: Probably Okay
Server Info: Apache
PHP Version: 7.4.30
PHP Post Max Size: 516 MB
PHP Time Limit: 60
PHP Max Input Vars: 1000
PHP Max Upload Size: 512 MB
cURL Version: 7.85.0, OpenSSL/1.1.1q
SUHOSIN Installed: –
MySQL Version: 5.7.23
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
gzip: ?
GD Graphics Library: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### GiveWP Configuration ###

GiveWP Version: 2.22.2
GiveWP Cache: Enabled
Database Updates: All DB Updates Completed.
Database Updates: All Database Migrations Completed.
Database Tables: ? wp_give_donors? wp_give_donormeta? wp_give_comments? wp_give_commentmeta? wp_give_sessions? wp_give_formmeta? wp_give_sequential_ordering? wp_give_donationmeta? wp_give_revenue? wp_give_migrations? wp_give_log
GiveWP Cache: Enabled
GiveWP Cache: ?New Donation?Donation Receipt?New Offline Donation?Offline Donation Instructions?New User Registration?User Registration Information?Donation Note?Email access
Upgraded From: 2.22.1
Test Mode: Disabled
Currency Code: USD
Currency Position: Before
Decimal Separator: .
Thousands Separator: ,
Success Page: https://miorchestra.org/donation-confirmation/
Failure Page: https://miorchestra.org/donation-failed/
Donation History Page:
GiveWP Forms Slug: /donations/
Enabled Payment Gateways: Offline Donation, PayPal Standard, PayPal Donations
Default Payment Gateway: PayPal Standard
PayPal IPN Notifications: IPN received for #2743 ( 7D583871FD778863W ) on 10/05/2022 at 01:20. Status VERIFIED
Donor Email Access: Enabled
Stripe Webhook Notifications: N/A

### Active GiveWP Add-ons ###

### Other Active Plugins ###

Advanced Order Export For WooCommerce: by AlgolPlus – 3.3.2
Akismet Anti-Spam: by Automattic – 5.0.1
Code Snippets: by Code Snippets Pro – 3.2.0
Contact Form 7: by Takayuki Miyoshi – 5.6.3
Document: by EmbedPress – 1.1.0
Elementor: by Elementor.com – 3.7.8
Jetpack: by Automattic – 11.4
Premium Addons for Elementor: by Leap13 – 4.9.34
WooCommerce: by Automattic – 6.9.4
WooCommerce Payments: by Automattic – 4.8.1
WooCommerce PayPal Payments: by WooCommerce – 1.9.3

### Inactive Plugins ###

### Active MU Plugins ###

SSO: by Garth Mortensen, Mike Hansen – 0.4

### Theme ###

Name: Astra
Version: 3.9.2
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme: No – If you’re modifying GiveWP on a parent theme you didn’t build personally, then we recommend using a child theme. See: How to Create a Child Theme