missveronica

@brentfrancisbarrett

You have a lot of Javascript errors on your password-reset page.
Look at your Browser web Console for the JavaScript errors.
Mouse right button click, select Inspect then Console in the Menu.

Try to do a Theme/Plugin conflict test if your Theme
or another Plugin is causing a conflict with UM.

https://docs.ultimatemember.com/article/96-how-to-do-a-plugin-theme-conflict-test

@rodneyvarga

If you want to hide the cog wheel dropdown link to “My Account”
you can try this code snippet.

Install by adding the code snippet to your active theme’s functions.php file
or use the “Code Snippets” Plugin

https://www.ads-software.com/plugins/code-snippets/

add_filter( 'um_myprofile_edit_menu_items', 'um_myprofile_edit_menu_items_account', 10, 1 );

function um_myprofile_edit_menu_items_account( $items ) {

    if ( isset( $items['myaccount'] )) {
        unset( $items['myaccount'] );
    }
    return $items;
}

@enkoes

Yes, you can try this code snippet and change the error message

add_filter( 'um_submit_form_error', 'um_submit_form_error_account_email', 10, 2 );
function um_submit_form_error_account_email( $error, $key ) {

    if ( $key == 'user_email' && $error == __( 'Please provide a valid email', 'ultimate-member' ) ) {
        if ( isset( $_POST['user_email'] )) {
            $user_email = sanitize_text_field( $_POST['user_email'] );
            if ( email_exists( $user_email ) && email_exists( $user_email ) !== get_current_user_id() ) {
                $error = 'The email is already registered';
            }
        }
    }
    return $error;
}

Install by adding the code snippet to your active theme’s functions.php file
or use the “Code Snippets” Plugin

https://www.ads-software.com/plugins/code-snippets/

@piradopirata

Have you tried to ask the “W3 Total Cache” plugin support for help about this issue?

https://www.ads-software.com/support/plugin/w3-total-cache/

@weilbuchner

I have made an UM bug report about this issue

https://github.com/ultimatemember/ultimatemember/issues/1589

@minalraj

I have made an UM bug report about this issue

https://github.com/ultimatemember/ultimatemember/issues/1589

@tunar

You can try this custom CSS together with the plugin

https://www.ads-software.com/support/topic/country-code-in-the-mobile-number-field/

@tunar

Have you tried the “International Telephone Input With Flags And Dial Codes” plugin?

https://www.ads-software.com/plugins/international-telephone-input-with-flags-and-dial-codes/

@lure97

I’m working on an update to my plugin “Delete Users Awaiting email Activation” where the option to “Resend Activation Mail” will be included and also an option to resend the “Activation Mail” when the user is attempting a login.

Release of the update will be within two weeks.

https://github.com/MissVeronica/um-delete-users-awaiting-email

@amitblessed

The plugin developers have not followed the WP guidelines using the ‘init’ hook found in “How to Internationalize Your Plugin” and the updates must be done by plugin developers.

https://developer.www.ads-software.com/plugins/internationalization/how-to-internationalize-your-plugin/#loading-text-domain

@weilbuchner

Is your Web Hosting using any security/firewall software tools like “ModSecurity”?

More info about email templates in this guide:

https://docs.ultimatemember.com/article/1335-email-templates

@giannisgx89

Why I want you to check those UM Settings.
The debug log file reports an issue with a blank WP/UM path in untrailingslashit.

Possible sources in UM can be issues in:

class-init.php with a path
class-account.php with a redirect to the User Account page
class-permalinks.php Profile URL
class-access.php redirect URL

@giannisgx89

Which PHP version are you using?

I don’t think that your issue is with the password.
UM is reporting other issues during Login as Password errors.
What happens if you use a weak password with characters a-z and numbers?

Look at your settings for the User Role and “Login Options”

https://docs.ultimatemember.com/article/103-user-roles-settings#login-options

Another UM Setting you can look at is your Permalink setting

https://docs.ultimatemember.com/article/39-users-tab

Verify that your UM core pages are defined OK

https://docs.ultimatemember.com/article/38-pages-tab

• This reply was modified 1 week, 1 day ago by missveronica.

@giannisgx89

Look at your Browser web Console if you have any JavaScript errors.
Mouse right button click, select Inspect then Console in the Menu.

Enable PHP error logging if the debug will give some more info about this issue.

Read this guide: “How to enable debug logging”

https://docs.ultimatemember.com/article/1751-enable-debug-logging

You will probably get a PHP log file with notices and errors in this file:
.../wp-content/debug.log

Post the content of this file here in the Forum and we can give you the PHP error explanation. For best formatting use the Forum’s CODE format.

@giannisgx89

I tried both creating the Users in the WP Add New User
and via an UM Registration form,
both Users can login from UM Login form with this password.

• This reply was modified 1 week, 1 day ago by missveronica.