Missy Oveson

It looks like caching is blocking the actual error or throwing the error. If you configured it, try to check your configuration or temporarily turn it off to see the error. If not try clearing the cache or disabling it in the plugin which is generating the cache.

@sykesia
Looks like to me either it resolved itself or you found something. I clicked on the links and they weren’t redirecting and I tried watching the redirect path and it either just goes to the page (wp-login.php) or goes to the path you are trying to get to after login (wp-admin).

If you can see in wp-content a theme that is default like twentyfifteen you can go into phpmyadmin in your hosting and find the table that ends in options and change the theme and stylesheet to the value of the default theme and that will deactivate the broken theme. Otherwise check the logs in error_log in the website root and that should tell you the error if you know how to deal with the code error.

That’s actually BlueHost. OrgId: BLUEH-2 – gives it away and unified layer is the data center for BlueHost and others like hostmonster and justhost.

Does slider revolution give you any options to add it through the code? If so you could add it to home.php as that typically hosts the blog post page when you have a static page set and then it would be set into the template. Be wary that you add it through a child theme though or you could lose those changes when the theme updates.

What’s in your php error logs? You may need to contact your host to get exactly where they store them or they might be in your WordPress site’s website root. That should give you what exactly is erroring. Frequently deactivating plugins can help but sometimes the errors are in the theme or in a core file due to the theme or plugin modifying them.

I’m with lisa. If those links aren’t working it likely means something is happening with the id which would be set within the theme. Even if you did get it from www.ads-software.com though you should probably get help directly with the theme developer as it could be a bug in their code that they will want to address or they may have specific instructions to guide you to working it properly.

Does your host have a service like phpmyadmin?

@grenz it looks like you have it with a backed up form now and the basics you described didn’t sound like anything I’ve seen. What I’d recommend is trying to apply the updates and when it gives too many redirects try
curl -IL {insert domain name or url here}

@sykesia based on what I’m seeing something is moving your wp-admin from non dev to dev in both scenarios which seems to be where it’s starting to redirect. What are the wordpress url and site url under the table ending in options in your database?

What kind of server are you on? I’ve seen this error a bit when dealing with apache servers using nginx as a proxy from both config issues and .htaccess issues. Also do you have an SSL?

Have you made any big configuration changes in the past 2 weeks? If not if you can just get the wp-config.php from the backup that should have the proper information. That file doesn’t tend to change at all over the life of the install.

It does appear to be hacked. A good place I typically recommend starting is replacing existing WordPress, theme, and plugin files with the latest versions of what exists for those and then to manually go through and delete any files that you didn’t personally upload and that aren’t a part of said themes, plugins, and core wordpress files as they are likely either malware or created by malware. It may not get you all the way clean but it goes a long way to resolving the problem if it doesn’t fully resolve it. Also security companies like wewatchyourwebsite.com and sucuri.com have services that clean it for you and sucuri.com also has a site scan tool that can help as well.

What php version are you using?

Finally got the error message which is “connect ETIMEDOUT 104.199.131.1:443”.
Also I’m trying to do this on missgeekbunny.studio and convention-magic.com. My premium account has only 3/5 devices attached.

Another thing to check, is if your api key has any spaces. I’m currently feeling silly for wasting half an hour to make it connect and then finding that I had a space before my api key that made it not work.