mjol

Sure! I’d be happy to get some more diagnostics for you. Here is the Status Report first.

`
### WordPress Environment ###

WordPress address (URL): https://talpoid-synthworks.com
Site address (URL): https://talpoid-synthworks.com
WC Version: 8.9.1
REST API Version: ? 8.9.1
Action Scheduler Version: ? 3.7.4
Log Directory Writable: ?
WP Version: 6.5.3
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 8.3.7
PHP Post Max Size: 1 GB
PHP Time Limit: 1500
PHP Max Input Vars: 2000
cURL Version: 7.87.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 10.6.17-MariaDB-cll-lve-log
Max Upload Size: 1 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 8.8.3
WC Database Prefix: wpjc_
Total Database Size: 43.29MB
Database Data Size: 42.69MB
Database Index Size: 0.60MB
wpjc_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpjc_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_actionscheduler_actions: Data: 0.06MB + Index: 0.03MB + Engine MyISAM
wpjc_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjc_actionscheduler_logs: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
wpjc_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjc_depicter_documents: Data: 0.09MB + Index: 0.01MB + Engine MyISAM
wpjc_depicter_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_depicter_options: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_dzsap_activity: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_e_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_e_submissions: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
wpjc_e_submissions_actions_log: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjc_e_submissions_values: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpjc_jetpack_sync_queue: Data: 1.94MB + Index: 0.02MB + Engine MyISAM
wpjc_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_loginizer_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_options: Data: 23.27MB + Index: 0.10MB + Engine MyISAM
wpjc_postmeta: Data: 11.17MB + Index: 0.18MB + Engine MyISAM
wpjc_posts: Data: 5.88MB + Index: 0.05MB + Engine MyISAM
wpjc_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjc_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjc_term_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_ulike: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_ulike_activities: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_ulike_comments: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_ulike_forums: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_ulike_meta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjc_usermeta: Data: 0.16MB + Index: 0.01MB + Engine MyISAM
wpjc_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjc_wc_admin_notes: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wpjc_wc_admin_note_actions: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wpjc_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_wc_customer_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_wc_orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_wc_orders_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_wc_order_addresses: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_wc_order_operational_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_wc_product_attributes_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjc_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjc_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjc_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_wpforms_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_wpforms_payments: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_wpforms_payment_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_wpforms_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_yoast_indexable: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpjc_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjc_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjc_yoast_seo_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

attachment: 35
customize_changeset: 1
elementor_library: 10
mc4wp-form: 1
nav_menu_item: 4
page: 10
post: 4
product: 2
revision: 356
seedprod: 2
wpcf7_contact_form: 1
wp_global_styles: 1
wp_navigation: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (19) ###

Phlox Core Elements: by averta – 2.15.5
Phlox Portfolio: by averta – 2.3.2
Phlox Pro Tools: by averta – 1.9.1
Phlox News: by averta – 1.6.5
Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.2
Starter Templates: by Brainstorm Force – 4.2.6
Code Snippets: by Code Snippets Pro – 3.6.5.1
Contact Form 7: by Takayuki Miyoshi – 5.9.5
Depicter: by Depicter Slider and Popup by Averta – 3.0.2
Elementor Pro: by Elementor.com – 3.18.2
Elementor: by Elementor.com – 3.21.8
Jetpack: by Automattic – 13.4.3
Loginizer: by Softaculous – 1.8.5
MC4WP: Mailchimp for WordPress: by ibericode – 4.9.13
Site Assistant: by  – 1.0.0
Payment Plugins for PayPal WooCommerce: by Payment Plugins
[email protected] – 1.0.47

Payment Plugins for Stripe WooCommerce: by Payment Plugins
[email protected] – 3.3.71

WooCommerce: by Automattic – 8.9.1
ShopLentor – WooCommerce Builder for Elementor & Gutenberg: by HasThemes – 2.8.9

### Inactive Plugins (2) ###

Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.17.4
Yoast SEO: by Team Yoast – 22.8

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature enabled: ?
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: –

### Logging ###

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 8 KB

### WC Pages ###

Shop base: #154 - /shop/
Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: ? Page does not contain the [woocommerce_my_account] shortcode.
Terms and conditions: ? Page not set

### Theme ###

Name: Phlox Pro
Version: 5.9.0
Author URL: https://www.averta.net
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
product-pre-publish-modal
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings
async-product-editor-category-field
launch-your-store

Daily Cron: ? Next scheduled: 2024-05-31 21:51:10 +00:00
Options: ?
Notes: 73
Onboarding: -

### Action Scheduler ###

Complete: 141
Oldest: 2024-04-30 10:59:20 +0000
Newest: 2024-05-30 20:03:16 +0000

Failed: 7
Oldest: 2024-04-06 21:54:22 +0000
Newest: 2024-05-29 20:55:49 +0000

Pending: 3
Oldest: 2024-05-31 08:03:15 +0000
Newest: 2024-05-31 20:03:16 +0000


### Status report information ###

Generated at: 2024-05-30 23:34:41 +00:00
`

Site health does cite a few issues but I’m not sure they’re related. The first two are known issues from when I tried to install Jetpack to do a backup and it just would not connect to my account. I’m not concerned with it since my host provides a backup service that I already used before we started, as per your recommendation.

The missing module is ‘imagick’, which I believe the dev had initially installed for image compression before opting for something else. But I could be misremembering.

And finally, here is the content of the fatal errors log! Sorry for the decidedly not pretty formatting on this one, but they probably all look like that.

2024-05-02T21:48:09+00:00 Critical Uncaught Error: Call to undefined function auxin_is_true() in /home/molewvns/talpoid-synthworks.com/wp-content/plugins/auxin-elements/includes/general-hooks.php:3045 CONTEXT: {"error":{"type":1,"file":"\/home\/molewvns\/talpoid-synthworks.com\/wp-content\/plugins\/auxin-elements\/includes\/general-hooks.php","line":3045},"backtrace":["","#0 \/home\/molewvns\/talpoid-synthworks.com\/wp-includes\/class-wp-hook.php(324): auxin_override_post_types_archive_link()","#1 \/home\/molewvns\/talpoid-synthworks.com\/wp-includes\/plugin.php(205): WP_Hook->apply_filters()","#2 \/home\/molewvns\/talpoid-synthworks.com\/wp-includes\/link-template.php(1348): apply_filters()","#3 \/home\/molewvns\/talpoid-synthworks.com\/wp-content\/plugins\/elementor-pro\/modules\/theme-builder\/conditions\/archive.php(42): get_post_type_archive_link()","#4 \/home\/molewvns\/talpoid-synthworks.com\/wp-content\/plugins\/elementor-pro\/modules\/theme-builder\/conditions\/condition-base.php(66): ElementorPro\\Modules\\ThemeBuilder\\Conditions\\Archive->register_sub_conditions()","#5 \/home\/molewvns\/talpoid-synthworks.com\/wp-content\/plugins\/elementor-pro\/modules\/theme-builder\/classes\/conditions-manager.php(200): ElementorPro\\Modules\\ThemeBuilder\\Conditions\\Condition_Base->__construct()","#6 \/home\/molewvns\/talpoid-synthworks.com\/wp-content\/plugins\/elementor-pro\/modules\/theme-builder\/classes\/conditions-manager.php(211): ElementorPro\\Modules\\ThemeBuilder\\Classes\\Conditions_Manager->register_condition()","#7 \/home\/molewvns\/talpoid-synthworks.com\/wp-content\/plugins\/elementor-pro\/modules\/theme-builder\/classes\/conditions-manager.php(282): ElementorPro\\Modules\\ThemeBuilder\\Classes\\Conditions_Manager->register_condition()","#8 \/home\/molewvns\/talpoid-synthworks.com\/wp-includes\/class-wp-hook.php(324): ElementorPro\\Modules\\ThemeBuilder\\Classes\\Conditions_Manager->register_conditions()","#9 \/home\/molewvns\/talpoid-synthworks.com\/wp-includes\/class-wp-hook.php(348): WP_Hook->apply_filters()","#10 \/home\/molewvns\/talpoid-synthworks.com\/wp-includes\/plugin.php(517): WP_Hook->do_action()","#11 \/home\/molewvns\/talpoid-synthworks.com\/wp-settings.php(717): do_action()","#12 \/home\/molewvns\/talpoid-synthworks.com\/wp-config.php(99): require_once('\/home\/molewvns\/...')","#13 \/home\/molewvns\/talpoid-synthworks.com\/wp-load.php(50): require_once('\/home\/molewvns\/...')","#14 \/home\/molewvns\/talpoid-synthworks.com\/wp-blog-header.php(13): require_once('\/home\/molewvns\/...')","#15 \/home\/molewvns\/talpoid-synthworks.com\/index.php(17): require('\/home\/molewvns\/...')","#16 {main}","thrown"]}
2024-05-02T21:48:13+00:00 Critical Uncaught Error: Call to undefined function auxin_is_true() in /home/molewvns/talpoid-synthworks.com/wp-content/plugins/auxin-elements/includes/general-hooks.php:3045 CONTEXT: {"error":{"type":1,"file":"\/home\/molewvns\/talpoid-synthworks.com\/wp-content\/plugins\/auxin-elements\/includes\/general-hooks.php","line":3045},"backtrace":["","#0 \/home\/molewvns\/talpoid-synthworks.com\/wp-includes\/class-wp-hook.php(324): auxin_override_post_types_archive_link()","#1 \/home\/molewvns\/talpoid-synthworks.com\/wp-includes\/plugin.php(205): WP_Hook->apply_filters()","#2 \/home\/molewvns\/talpoid-synthworks.com\/wp-includes\/link-template.php(1348): apply_filters()","#3 \/home\/molewvns\/talpoid-synthworks.com\/wp-content\/plugins\/elementor-pro\/modules\/theme-builder\/conditions\/archive.php(42): get_post_type_archive_link()","#4 \/home\/molewvns\/talpoid-synthworks.com\/wp-content\/plugins\/elementor-pro\/modules\/theme-builder\/conditions\/condition-base.php(66): ElementorPro\\Modules\\ThemeBuilder\\Conditions\\Archive->register_sub_conditions()","#5 \/home\/molewvns\/talpoid-synthworks.com\/wp-content\/plugins\/elementor-pro\/modules\/theme-builder\/classes\/conditions-manager.php(200): ElementorPro\\Modules\\ThemeBuilder\\Conditions\\Condition_Base->__construct()","#6 \/home\/molewvns\/talpoid-synthworks.com\/wp-content\/plugins\/elementor-pro\/modules\/theme-builder\/classes\/conditions-manager.php(211): ElementorPro\\Modules\\ThemeBuilder\\Classes\\Conditions_Manager->register_condition()","#7 \/home\/molewvns\/talpoid-synthworks.com\/wp-content\/plugins\/elementor-pro\/modules\/theme-builder\/classes\/conditions-manager.php(282): ElementorPro\\Modules\\ThemeBuilder\\Classes\\Conditions_Manager->register_condition()","#8 \/home\/molewvns\/talpoid-synthworks.com\/wp-includes\/class-wp-hook.php(324): ElementorPro\\Modules\\ThemeBuilder\\Classes\\Conditions_Manager->register_conditions()","#9 \/home\/molewvns\/talpoid-synthworks.com\/wp-includes\/class-wp-hook.php(348): WP_Hook->apply_filters()","#10 \/home\/molewvns\/talpoid-synthworks.com\/wp-includes\/plugin.php(517): WP_Hook->do_action()","#11 \/home\/molewvns\/talpoid-synthworks.com\/wp-settings.php(717): do_action()","#12 \/home\/molewvns\/talpoid-synthworks.com\/wp-config.php(99): require_once('\/home\/molewvns\/...')","#13 \/home\/molewvns\/talpoid-synthworks.com\/wp-load.php(50): require_once('\/home\/molewvns\/...')","#14 \/home\/molewvns\/talpoid-synthworks.com\/wp-blog-header.php(13): require_once('\/home\/molewvns\/...')","#15 \/home\/molewvns\/talpoid-synthworks.com\/index.php(17): require('\/home\/molewvns\/...')","#16 {main}","thrown"]}
2024-05-02T21:48:16+00:00 Critical Uncaught Error: Call to undefined function auxin_is_true() in /home/molewvns/talpoid-synthworks.com/wp-content/plugins/auxin-elements/includes/general-hooks.php:3045 CONTEXT: {"error":{"type":1,"file":"\/home\/molewvns\/talpoid-synthworks.com\/wp-content\/plugins\/auxin-elements\/includes\/general-hooks.php","line":3045},"backtrace":["","#0 \/home\/molewvns\/talpoid-synthworks.com\/wp-includes\/class-wp-hook.php(324): auxin_override_post_types_archive_link()","#1 \/home\/molewvns\/talpoid-synthworks.com\/wp-includes\/plugin.php(205): WP_Hook->apply_filters()","#2 \/home\/molewvns\/talpoid-synthworks.com\/wp-includes\/link-template.php(1348): apply_filters()","#3 \/home\/molewvns\/talpoid-synthworks.com\/wp-content\/plugins\/elementor-pro\/modules\/theme-builder\/conditions\/archive.php(42): get_post_type_archive_link()","#4 \/home\/molewvns\/talpoid-synthworks.com\/wp-content\/plugins\/elementor-pro\/modules\/theme-builder\/conditions\/condition-base.php(66): ElementorPro\\Modules\\ThemeBuilder\\Conditions\\Archive->register_sub_conditions()","#5 \/home\/molewvns\/talpoid-synthworks.com\/wp-content\/plugins\/elementor-pro\/modules\/theme-builder\/classes\/conditions-manager.php(200): ElementorPro\\Modules\\ThemeBuilder\\Conditions\\Condition_Base->__construct()","#6 \/home\/molewvns\/talpoid-synthworks.com\/wp-content\/plugins\/elementor-pro\/modules\/theme-builder\/classes\/conditions-manager.php(211): ElementorPro\\Modules\\ThemeBuilder\\Classes\\Conditions_Manager->register_condition()","#7 \/home\/molewvns\/talpoid-synthworks.com\/wp-content\/plugins\/elementor-pro\/modules\/theme-builder\/classes\/conditions-manager.php(282): ElementorPro\\Modules\\ThemeBuilder\\Classes\\Conditions_Manager->register_condition()","#8 \/home\/molewvns\/talpoid-synthworks.com\/wp-includes\/class-wp-hook.php(324): ElementorPro\\Modules\\ThemeBuilder\\Classes\\Conditions_Manager->register_conditions()","#9 \/home\/molewvns\/talpoid-synthworks.com\/wp-includes\/class-wp-hook.php(348): WP_Hook->apply_filters()","#10 \/home\/molewvns\/talpoid-synthworks.com\/wp-includes\/plugin.php(517): WP_Hook->do_action()","#11 \/home\/molewvns\/talpoid-synthworks.com\/wp-settings.php(717): do_action()","#12 \/home\/molewvns\/talpoid-synthworks.com\/wp-config.php(99): require_once('\/home\/molewvns\/...')","#13 \/home\/molewvns\/talpoid-synthworks.com\/wp-load.php(50): require_once('\/home\/molewvns\/...')","#14 \/home\/molewvns\/talpoid-synthworks.com\/wp-blog-header.php(13): require_once('\/home\/molewvns\/...')","#15 \/home\/molewvns\/talpoid-synthworks.com\/index.php(17): require('\/home\/molewvns\/...')","#16 {main}","thrown"]}

Thanks again for all the help, it’s really appreciated!

Hi @carolm29 !

Thanks for getting back to me! Sorry for my own delay, I was a bit busy at the time.

Yes, I had changed the permalinks through settings and not code. I’m not sure if the dev added any code that may be interfering with that, but I’m trying to get in touch.

Here is a screenshot of the woocommerce specific permalink settings. Apologies if this isn’t what you meant, but it’s the only thing I can find.

Per your instructions, I also disabled all plugins, first everything but elementor and woocommerce, then elementor as well. When Elementor is disabled, the text for the filter options reappear, but the shop is nonfunctional. I didn’t see anything notable when in post view. Obviously the look of the post reflected that Elementor is no longer active, but I don’t know what else I would be looking for.

Changing the theme doesn’t bring back any of the functionality in the shop page.

Hope this maybe paints a clearer picture!

Hello @vividcolorsjp
This is correct.
I didn’t realize that it would be so particular about how the url was formatted from such a vague error, but I tried again with the full url, https and all, and it worked!

(The url was https://mole.works/index.html, for the record.)

Thank you very much!