mkrei

Thank you. I don’t know why that CSS was in there but glad that solved the problem.

I figured it out. In WooCommerce>General I had shipping locations set to Disable Shipping & Shipping Calculations. When I changed that setting to Ship to All Countries You Sell To, it now works.

Thank you. That fixed the Pay Later issue. I will try out the CSS for the Debit/Credit button. When I sent the support request, it appear the button wasn’t working. In fact, it just loads really slowly so I may leave it now that I know it wasn’t an empty button.

Thank you. I didn’t see the email with your update last week. I will look into that and see if it resolves the issue.

I deactivated plugins and that didn’t help get rid of the error. We’re using Printful for WooCommerce which provides shipping and taxes so I did not add Jetpack to the site since we don’t need Jetpack for that. Does this plugin require Jetpack even if we don’t need it for taxes and shipping?

Any solution or workaround you can recommend?

### WordPress Environment ###

WordPress address (URL): https://abadideafactory.com
Site address (URL): https://abadideafactory.com
WC Version: 4.8.0
REST API Version: ? 4.8.0
WC Blocks Version: ? 3.8.1
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.7.3
Log Directory Writable: ?
WP Version: 5.6
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.13
PHP Post Max Size: 2 GB
PHP Time Limit: 3000
PHP Max Input Vars: 5000
cURL Version: 7.73.0
OpenSSL/1.1.1h

SUHOSIN Installed: –
MySQL Version: 5.6.41-84.1
Max Upload Size: 2 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.8.0
WC Database Prefix: rnE_
Total Database Size: 7.31MB
Database Data Size: 6.94MB
Database Index Size: 0.37MB
rnE_woocommerce_sessions: Data: 0.18MB + Index: 0.01MB + Engine MyISAM
rnE_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
rnE_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
rnE_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
rnE_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
rnE_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
rnE_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
rnE_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
rnE_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
rnE_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
rnE_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
rnE_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
rnE_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
rnE_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
rnE_actionscheduler_actions: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
rnE_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
rnE_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
rnE_actionscheduler_logs: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
rnE_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
rnE_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
rnE_fusion_forms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rnE_fusion_form_entries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rnE_fusion_form_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rnE_fusion_form_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rnE_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
rnE_options: Data: 6.03MB + Index: 0.07MB + Engine MyISAM
rnE_postmeta: Data: 0.08MB + Index: 0.02MB + Engine MyISAM
rnE_posts: Data: 0.49MB + Index: 0.02MB + Engine MyISAM
rnE_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
rnE_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
rnE_term_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
rnE_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
rnE_usermeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
rnE_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
rnE_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
rnE_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
rnE_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
rnE_wc_customer_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
rnE_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
rnE_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
rnE_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
rnE_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
rnE_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
rnE_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
rnE_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
rnE_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
rnE_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
rnE_wpforms_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
rnE_yoast_indexable: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
rnE_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
rnE_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
rnE_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
rnE_yoast_seo_links: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
rnE_yoast_seo_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

attachment: 17
fusion_element: 2
fusion_tb_section: 1
nav_menu_item: 3
page: 8
post: 1
product: 3
product_variation: 8
revision: 41
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (9) ###

All-in-One WP Migration: by ServMask – 7.31
Avada Builder: by ThemeFusion – 3.1.2
Avada Core: by ThemeFusion – 5.1.2
MOJO Marketplace: by Mike Hansen – 1.5.7
Printful Integration for WooCommerce: by Printful – 2.1.18
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
WooCommerce: by Automattic – 4.8.0
Yoast SEO: by Team Yoast – 15.4
WPForms Lite: by WPForms – 1.6.3.1

### Inactive Plugins (0) ###

### Must Use Plugins (2) ###

Endurance Page Cache: by Mike Hansen – 2.0.5
SSO: by Garth Mortensen
Mike Hansen – 0.3

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #31 - /shop/
Cart: #32 - /cart/
Checkout: #33 - /checkout/
My account: #34 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Avada
Version: 7.1.2
Author URL: https://themeforest.net/user/ThemeFusion
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: Avada/woocommerce/cart/cart.php
Avada/woocommerce/checkout/form-pay.php
Avada/woocommerce/checkout/review-order.php
Avada/woocommerce/checkout/thankyou.php
Avada/woocommerce/loop/loop-start.php
Avada/woocommerce/single-product/add-to-cart/variable.php
Avada/woocommerce/single-product/short-description.php
Avada/woocommerce/single-product/tabs/additional-information.php
Avada/woocommerce/single-product/tabs/description.php

### Action Scheduler ###

Complete: 55
Oldest: 2020-12-10 19:25:47 +0000
Newest: 2020-12-10 19:31:33 +0000

Pending: 1
Oldest: 2020-12-11 14:54:16 +0000
Newest: 2020-12-11 14:54:16 +0000

I fixed the font awesome icons. The plugin needed to be deleted, reinstalled and activated. I also noticed that the CSS class changed and so I updated it in the additional CSS on the site.

I will update the plugin at the end of the week if the registrations have slowed down by then. I will let you know if the issue is resolved. Since it disconnects once a month I think we have a little bit of time. Is the access token always going to be an issue if we don’t update the plugin right away when a new update is available?

We are using 2.0.4. We updated either WC Square or WC several months ago and had issues so we’ve been hesitant to update in the middle of our registration window.

To follow-up, I noticed that the product system of record was Square (it must have been changed at some point). I changed it back to WooCommerce because we want WooCommerce to control the inventory levels since very few if any products are purchased with a reader. After making the change I noticed that the inventory in WC was not updating the inventory in Square. I did a sample purchase and a sample refund to see if the inventory would update. I waited for the hourly sync for the purchase and overnight for the refund to be sure with each. So here are some more questions:
1) After making the product system of record change, the checkbox in a product’s general tab now says, “Send product data to Square.” When I clicked on it for a sample product, it sent a duplicate version of the product to Square. The SKU is the same and now we have two versions of the same product in Square with one shown as a variation. Plus, the inventory and category did not carry over in the duplicate record, and Square does not allow you to delete items so we can’t get rid of the duplicate.
2) In addition, if the “Send product data to Square” box is checked, we cannot update the inventory in WC. If WC is supposed to be the product system of record, and we want WC to update Square, shouldn’t the inventory be editable in WC? Further, if that box is unchecked, WC does not update Square. I’m not sure how to have the inventory update properly.
3) In the support document (https://docs.woocommerce.com/document/woocommerce-square/#sync) it says, “When WooCommerce is your system of record, inventory changes in Woo overwrite Square inventory. When Square is your system of record, inventory cannot be changed in WooCommerce, and will always be pulled from Square.” Later in the document in a purple note it says, “Note: Inventory is always pulled from Square to WooCommerce, regardless of the Product system of record setting.” So which is it? And why would inventory be pulled from Square if the system of record is WC? I understand that Square may need to update WC if the reader is used on a mobile device, but, if not, then WC should pass the information to Square if it’s the system of record.

It took two weeks to get a response to my initial support request, could you respond more quickly this time since we have customers purchasing products and don’t want to be concerned about inventory in the meantime.

The site has WooCommerce Square, and it has worked fine for a year. All the plugins are up-to-date. I disconnected and reconnected with Square. Today we published 7 new products, and WooCommerce did not update the inventory for those products in Square. I clicked on Run Now for woocommerce_square_inventory_poll in Tools>Cron Events, and the inventory did not update in Square. I then ran the wc_square_sync in WooCommerce>Status>Scheduled Actions, and the inventory amounts in Square updated WooCommerce, not the other way around. In the General tab for a product there is a checkbox next to “Update product data with Square data.” We leave that box unchecked because we want to manage the inventory in WooCommerce and have WooCommerce update Square. We need the inventory to update correctly with every order at the order level, the product level and in Square. We don’t have tie to constantly audit our orders to see if the inventory is updating correctly. What else should I check to make sure it works correctly every time?

Fixed: I created a new child theme from the Twenty Twelve theme since the menu worked properly there and then moved the navigation code below the header code.

Update: I activated the Twenty Twelve theme again as a test, and the menu now works on a mobile device so the child theme likely has something wrong in the php. It looks like the child theme was created to put the main menu below the header image. Can you see what is missing/wrong with the child theme that prevents the menu from opening on a mobile device? Or even better, do you have a way to move the navigation menu below the header in the Twenty Twelve theme so that I can keep the Twenty Twelve theme activated?

More: The website uses a child theme of TwentyTwelve so I checked to see if by activating the TwentyTwelve theme instead the menu would work, and it still didn’t.