mlv

Hi,

Turned out this was related to Divi Booster being out of date. Update to the latest version of Divi Booster and it will fix the problem and remove the code from appearing.

Good luck!

I am also wondering if I restore all parts EXCEPT Uploads with Updraft, and then place the uploads folder in manually, will this work? Any chance this can create a corruption? Or should I manually update the uploads and then do Updraft restore skipping Uploads?

Thanks.

Thank you for your response.

Can you please tell me exactly what I should ask the hosting company? What exactly could they do to resolve this issue if they find something in the error logs?

I simply want to ask them the correct question so I don’t go in circles or refer me back to the plugin developer, something I have experienced in the past.

Thank you.

Hi Bryle.

Thank you for getting back to me so quickly. So I can do that, but (in addition to being concerned this might mess more things up), it doesn’t solve the issue with using Updraft restore to fix everything automatically. I am getting that critical website error on all restores at the Uploads part, and I am concerned that I can no longer restore the site properly.

Can you please assure me that current replacing the “wp-content/uploads” folder won’t break other parts of the site? And also, how can I fix the Restore process so this doesn’t happen again?

Thanks.

Thank you! That was it!

Must have blocked it by mistake.

Now I whitelisted it, so hopefully that can’t happen again.

Best.

Hello.

I sent the Diagnostics report to the email address as requested.

Looking forward to your response.

Thank you.

OK.

Do the errors we are receiving tell you anything about our theme or code being an issue?

Thanks.

• This reply was modified 4 years, 2 months ago by mlv.

Hi,

Your fix worked. Unfortunately, I can’t deactivate the Joost plugin because it runs the whole Google Analytics on our site.

I really like your app. Can you see about fixing the issues with Joost, and then I can definitely add it to my site. Until that time, I can’t.

Thanks so much for your help.

Hi,

I deactivated the Joost Google Analytics. No effect. I have Version 1.3.5 Cute Records and it is installed but still have issues with the lyrics popup.

Thanks,