mltraduction

Hello,

Thankyou for your ongoing support. Much appreciated.

I have sent an e-mail through your own contact form on your website.

would it be possible, in your opinion, to be able to receive the auto-generated emails by adding a trusted e-mail?

The email from the contact form I use is received (in the test) as coming from a name which I specified in the plugin (ML Traduction) as opposed to a standard (eg. [email protected]) type address.

Is there any way of finding out the source e-mail s that I could try it and add the auto-genertaed e-mail sender to a trusted list which would hopefully allow the e-mail to be received?

Hi, and thanks for your response.

I may be wrong, but I would imagine that, given that the test e-mail sends okay, the spam filters on my e-mail provider (the account is with SmarterMail)should not interfere with the email from the contact form given that the test e-mail sends ok??

Does the test e-mail not come from the same source as the
e-mail generated from the contact form?

I have checked many settings on my SmarterMail email provider including overriding the spam details, yet still to no avail.

I have read on umpteen forums and threads across the internet to find a solution for this problem (there are many people experiencing the same issue)
Some suggest adding a line of code in the appropriate .php file
Others (most) it seems have just given up.

Surely there must be SOME way of getting the form to work??

I found the same problem, only with an android mobile browser.

In fact, there are several layout problems on mobile browsers:

– the menu style changes to a three bar drop down menu whose position becomes misplaced in the front page images (slider?) area.

– the ‘link’ boxes on the front page images area (slider?) become inaccessible because they are lost within the images.

– and also, as JustBruno stated above, the social media icons are partially hidden, making them inaccessible also

This is an otherwise great free theme, the best of about 20 free themes which i have tried (and promptly uninstalled) up to now.

Thanks for a great theme and I look forward to the update.

OK, so after a lot of investigation and e-mail sending, i found out that the problem stems from the domain name being suspended by the .com registry.

The reason for which is because the verification email was sent to the WRONG address after the person who registered the site for me had misspelled my e-mail address.

I am now in the process of trying to get the registered e-mail address corrected.

A time-consuming lesson on the importance of correct spelling!

I had checked out this link you sent me earlier,
I understand elements of it, those which appear logical to a non-website savvy like myself.

Thanks for your help, I will have to await a response from my domain host to see if it is any fault at ‘their end’

Again, I appreciate the help you have given me with this.

Firstly, thankyou very much for your help with this matter, @Irdow.

This happened once before when I first installed wordpress 2 weeks ago, only the last time i was still able to access the ftp and my email account.

The domain provider/ host (?) was able to do another install of wordpress for me/ roll-back to a previous state and all was good again to begin recreating my site.

I am new to all of this so I do not really understand what the DNS info relates to that you have listed above.

I have being wondering however, if it may be something to do with another company having a very similar domain name to mine.
My company is mltraduction, there is another called ml-traductions
It maybe of no relevance but i pose the question all the same.

I had noticed after posting this topic earlier today that for one brief moment, I WAS able to access my site https://www.mltraduction.com, albeit for 5 seconds – and with just a tiny element of the web design visible (the top menu bar) …

all very strange.

I appreciate your help, @Irdow, thanks so much.