Muntasir M. Aumio

Thank You so much.
It worked ??

Hi,

Here we go: https://deltapowerstg.wpengine.com/

Thank You

Thank you for your reply.
Are you aware of any compatibility issue with the Structure Theme on Themeforest from ThemeMove?
Is there anything we might have to do or ask the Theme author to make sure for the Mega Menu Grid layout to display on Mobile properly?

Could you please give me some insights looking into the Staging site I’m working on?

Hi,
Could you please try to clear the browser cache and check again?
We do not see any such issues anymore.

Thank You

Hi,

Yes. Unfortunately the site was hacked.
This is already resolved now. Please check.

Also to let you know, Exclusive Addons has recently been acquired by a new company.
With the new acquisition the service and support will certainly improve.
Please allow a few more days for the new team to take over everything.

Thank You

Hi,

Sincere apologies for the delay.
It’s just Exclusive Addons has recently been acquired by a new company.
With the new acquisition the service and support will certainly improve.
Please allow a few more days for the new team to take over everything.

Thank You

Hi,

We’re so sorry to inform you that there re no options to show html in Post Excerpt at the moment.

We might do some research on our end and see if there’s any possibility to add this.

Thank You

Thank you so much for your Review.

Thank You so much for your review.

We’re glad to be able to help.

We are now discussing the issue in our Support channel.

Closing the thread now.

Hi,

We have resolved your issue.

If you could change the rating that’d be very helpful for us.

Thank You

We’re glad to hear that.

Would you please change the rating you left us on Exclusive Addons?

That’d really help us.

Thank You

Take Care

Hi,

We have investigated the issue and found out the fix for this.

You could either have to increase the z-index for the Container of the Modal Button or decrease the z-index of the Footer container.

This is how we fixed it: https://prnt.sc/CVJeXMos0bxO

Here’s the CSS code that should fix the issue for you:

.elementor-10340 .elementor-element.elementor-element-3d46100e:not(.elementor-motion-effects-element-type-background){
z-index: 0;
}

Please let us know if it didn’t.

Thank You

Hi,

Please accept our sincere apologies.

We try to reply each and every support request on our way as soon as we can.

We did almost all of it if you have noticed.

It’s an accident that yours was missed.

Please keep your eyes on your support thread.

We’ll reply and proceed through the fixes on the thread right today.

Thank You

Hi,

Our sincere apologies.

We’re looking over it right now.