mmhowey

Hi, I tried to install and activate this plugin while running WordPress version 5.5.3 and this plugin did not work. I received a fatal error message when testing. Are there plans to upgrade the plugin to work with this version of WordPress? I have since un-installed the plugin. Thanks for your help.

Hi, thanks for your response. In my BC Dashboard I went to Channel Manager->Advanced Settings. I see the routes here: https://snipboard.io/qAMBW2.jpg, but I don’t see one for the order confirmation page. I tried Create Route, and there is a dropdown for the type of route, but the order confirmation page is not an option. I also searched the BC knowledge base for help on this and could only find this article on the Channel Manager, but it does not have any reference to setting these routes: https://support.bigcommerce.com/s/article/Selling-Everywhere-with-Channel-Manager#faq. Is there any further guidance that you can provide? Thanks in advance.

Hi again Topher, I worked with one of the BC support techs yesterday evening and based on his suggestion, I additionally changed the domain in the BigCommerce dashboard from shipnanancyspizza.com to checkout.nancyspizza.com and this seemed to solve the problem. My embedded checkout page now appears and I am able to place orders. I have a new problem now in that my order confirmation page is not being displayed after hitting Submit to place the order. I am getting some console errors that you can see here: https://snipboard.io/Lcd6iB.jpg. I am not sure if this is related to my solution for the third-party cookie problem but I was wondering if you had any insight. Thanks again.

Michelle

Hi again Topher,

I setup the redirect from shipnancyspizza.com to ship.nancyspizza.com. My BC store did not have the ability to redirect the home page, so I had to do this with my DNS registrar as such: https://snipboard.io/ulnTvg.jpg. These seems to have been successful, as when I navigate to shipnancyspizza.com, I am redirected to ship.nancyspizza.com.

I also setup the BC subdomain at checkout.nancyspizza.com. Here are my settings at my DNS registrar: https://snipboard.io/FRBocx.jpg. However, my embedded checkout page is not loading from any browser I try it from. Also, navigating to checkout.nancyspizza.com yields a Store Not Available message. See here:https://snipboard.io/wgTshC.jpg.

Can you provide any additional guidance?

Thank you,
Michelle

Thank you! I’ll give it a try – leaving the BC4WP plugin on ship.nancyspizza.com and setting up the BC subdomain to be checkout.nancyspizza.com.

Sincerely,
Michelle

Hi Topher,

I’ve been trying to follow the documentation on how to setup the embedded checkout on the BigCommerce for WordPress plugin, taking into account the third-party cookie issue.
Here is my current setup:
? Brand site: nancyspizza.com – this is our main brand website
? BC site: shipnancyspizza.com– we have been using this as our e-Commerce site for about 3 years, always with the intention to move the functionality into our brand site as soon as we had ported it to WordPress.
? WP Storefront site: ship.nancyspizza.com – When we went to move the functionality of our BC site into our brand site, we came across the BC4WP plugin and created this sub-domain which uses the plugin. We launched this about a month ago, and recently have been getting customer complaints about the checkout page not loading. In chatting and emailing with support, as well as reading a forum question response that you wrote, we came across the third-party cookie issue.

Now I am trying to determine how to setup the BC sub-domain to address this issue. Can the BC sub-domain be checkout.nancyspizza.com even with the WP Storefront at ship.nancyspizza.com since ship.nancyspizza.com is a subdomain of nancyspizza.com? Or would this setup require that the BC domain be checkout.ship.nancyspizza.com? And would this be valid or best practice to have a nested subdomain like this?

Another question, if I don’t use the embedded checkout and instead redirect my customers to the BC checkout page, do I have to worry about this third-party cookie problem at all?
Lastly, my BC site at shipnancyspizza.com is still available to the public on the internet, but I really don’t want it to be moving forward now that I have the ship.nancyspizza.com setup. Is there a setting or something similar to prevent users from navigating to shipnancyspizza.com or any of its sub-pages? Or would I need to accomplish this with redirects? Is there a best practice on this?
Thank you so much for your help. I have been in contact with support, who suggested that I move the BC4WP plugin to the nancyspizza.com site, and then setup the BC sub-domain as checkout.nancyspizza.com, but I would really like to leave the BC4WP plugin in the ship.nancyspizza.com subdomain if possible and I thought that you might have some good additional insights into the problem.

Sincerely,
Michelle

Sorry for the delay in responding. Unfortunately, I don’t have access to a CSS whiz. You mentioned that you tested the pick lists out and they worked. Can you tell me what theme you used? Maybe I can try that theme just to see if it would work for me. When you first looked at this problem, it was on a site build a Beaver Builder theme. However, I installed the BC4WP plugin on a new clean test site running the default Twenty Twenty, hooked it up to the same store and got the same result. Thanks in advance for any other help you might be able to give.

Hi again,

I added the code under Appearance->Theme Editor and there was no change. If you would want to tell me a time that you would be able to look at this, I could reactivate the plugin temporarily so that you could take a look at the page if needed.

Thanks again

Thank you. I will give this a try. Two questions:
1. Is this indicative of a problem that the code is hidden?
2. Do you have any idea why I’m getting the Error 500 page?

Thanks for your help.

Hi Topher,

I hope you are well. I first was alerted that product pick lists were not supported because of this article here: https://support.bigcommerce.com/s/article/BigCommerce-for-WordPress-Supported-Apps-and-Features. See the list under Unsupported Features. I did actually then try to setup BC4WP on my nancyspizza.com site. (It is currently disabled as it was also was causing an Error 500 after enabling, although I am not sure if this is related to the Pick Lists or not). And I did experience a problem with the three products I had setup using pick lists. Basically, the options for each of the pizzas should appear in a series of radio buttons, similar to how they look on the BC site: https://shipnancyspizza.com/stuffed-pizza-6-pack/, but they do not. Is there a way that I can upload a few screenshots that would help demonstrate?

Let me know what you think.

Thanks,
Michelle