mndpsingh287

Hi @notsureaboutthis and @pranavmtn,

Due to the volume of downloads/upgrades happening for v6.9 of the File Manager free plugin, there appears to be a slight delay on the WordPress end.

Please try again in a few hours.

If you continue to experience the issue, please send us a support ticket by using this link?https://filemanagerpro.io/contact?we will be able to better assist you on your issue.

Thanks!

Hi @xiaosong

We take security very seriously, and apologize to our community for any inconvenience or issues that have been caused. We urge users to update to the latest version, immediately since it contains a patch for this vulnerability and will keep you protected.

Please update the File Manager plugin immediately to v6.9 if you are using File Manager Free, or to v8.0 if you are using File Manager Pro. Here is some documentation to assist you with the process: https://filemanagerpro.io/article/how-to-download-latest-version-of-file-manager-pro

If you need any assistance with your website or are experiencing any issues, we are here to help you through them. Please contact us at: https://filemanagerpro.io/contact?

Here is a support topic with some solutions shared to also assist you: https://www.ads-software.com/support/topic/got-hacked-zero-day-vulnerability/

Thanks

Hi @nilsdecker

We take security very seriously, and apologize to our community for any inconvenience or issues that have been caused. We urge users to update to the latest version, immediately since it contains a patch for this vulnerability and will keep you protected.

Please update the File Manager plugin immediately to v6.9 if you are using File Manager Free, or to v8.0 if you are using File Manager Pro. Here is some documentation to assist you with the process: https://filemanagerpro.io/article/how-to-download-latest-version-of-file-manager-pro

If you are experiencing any issues, we are here to help you through them. Please contact us at: https://filemanagerpro.io/contact?

Thanks

Hi @parthpatel

We take security very seriously, and apologize to our community for any inconvenience or issues that have been caused. We urge users to update to the latest version, immediately since it contains a patch for this vulnerability and will keep you protected.

Please update the File Manager plugin immediately to v6.9 if you are using File Manager Free, or to v8.0 if you are using File Manager Pro. Here is some documentation to assist you with the process: https://filemanagerpro.io/article/how-to-download-latest-version-of-file-manager-pro

If you are experiencing any issues, we are here to help you through them. Please contact us at: https://filemanagerpro.io/contact?

Thanks

Hi @mukaji

We take security very seriously, and apologize to our community for any inconvenience or issues that have been caused. We urge users to update to the latest version, immediately since it contains a patch for this vulnerability and will keep you protected.

Please update the File Manager plugin immediately to v6.9 if you are using File Manager Free, or to v8.0 if you are using File Manager Pro. Here is some documentation to assist you with the process: https://filemanagerpro.io/article/how-to-download-latest-version-of-file-manager-pro

If you are experiencing any issues, we are here to help you through them. Please contact us at: https://filemanagerpro.io/contact?

Thanks

Hi @depy thank you for sharing this fix!

To our valued File Manager community,

We have a few updates to share with you on what is coming up:
– We are in the process of developing a solution to share publicly by early next week
– We are preparing a new release for more security in the coming week
– We are reviewing opportunities for the community to participate in programs to support us in identifying and finding solutions for bugs or vulnerabilities

Stay tuned!

In the meantime, we still ask anyone who needs assistance to reach out to us and we will provide you with custom support to get you through any issues you are experiencing as a result of this vulnerability. Contact us at https://filemanagerpro.io/contact?

Thanks!

• This reply was modified 4 years, 6 months ago by mndpsingh287.

Hi @meysmahdavi

Please contact us at https://filemanagerpro.io/contact, we would like to schedule a call to work with you personally to help resolve this issue.

Thanks!

Hi @crimeahrg

Please contact us at https://filemanagerpro.io/contact, we would like to schedule a call to work with you personally to help resolve this issue.

Thanks!

Hi @aneeshasg

Please contact us at https://filemanagerpro.io/contact, we would like to schedule a call to work with you personally to help resolve this issue.

Thanks!

Hi @atomicnicholas

Can you please share the ticket number that you have received from our support? We would like to schedule a call with you to review this and provide you some personalized support to help you resolve this issue.

If you would like to submit a new ticket please contact us at https://filemanagerpro.io/contact?

Thanks!

Hi @edash22

Firstly, we truly apologize for the inconvenience this has caused you.

Yes, you can remove these directories if you don’t need them. This directory contains the backups of your wp-content directory that you have created with File Manager. The file index.html is a direct directory access protector file. You can delete it as well.

If you need any further assistance we can schedule a call for personalized support on your issue. Reach out to us at https://filemanagerpro.io/contact.

Thanks!

Hi @mma03

We take security very seriously, and truly apologize to you for the inconvenience and issues that have been caused.

Please make sure that you update to the latest version, 6.9 if you are using File Manager Free and 8.0 if you are using File Manager Pro. Here is some documentation to assist you with the process: https://filemanagerpro.io/article/how-to-download-latest-version-of-file-manager-pro

If you need any more support with your site please reach out to us, we will be happy to assist you. Contact us at https://filemanagerpro.io/contact?

Hi @imranhossainalif

We take security very seriously, and apologize to our community for any inconvenience or issues that have been caused. We urge users to update to the latest version, immediately since it contains a patch for this vulnerability and will keep you protected.

Please update the File Manager plugin immediately to v6.9 if you are using File Manager Free, or to v8.0 if you are using File Manager Pro. Here is some documentation to assist you with the process: https://filemanagerpro.io/article/how-to-download-latest-version-of-file-manager-pro

Send us a support ticket by using this link?https://filemanagerpro.io/contact?we will be able to better assist you on your issue.

Hi @logixtree and @norman

We thank you for being part of the File Manager community,

Firstly, we want to let you know that we take security very seriously, and apologize for any inconvenience or issues that have been caused.

Please update the File Manager plugin immediately to v6.9 if you are using File Manager Free, or to v8.0 if you are using File Manager Pro. Here is some documentation to assist you with the process: https://filemanagerpro.io/article/how-to-download-latest-version-of-file-manager-pro

The latest version contains a patch for this vulnerability and will keep you protected.

Send us a support ticket by using this link?https://filemanagerpro.io/contact?if you need anything, we will be able to better assist you.

Hi @joegp

We take security very seriously, and apologize to our community for any inconvenience or issues that have been caused. We urge users to update to the latest version, immediately since it contains a patch for this vulnerability and will keep you protected.

Please update the File Manager plugin immediately to v6.9 if you are using File Manager Free, or to v8.0 if you are using File Manager Pro. Here is some documentation to assist you with the process: https://filemanagerpro.io/article/how-to-download-latest-version-of-file-manager-pro

Send us a support ticket by using this link?https://filemanagerpro.io/contact?we will be able to better assist you on your issue.

Thanks