mobimark

She says she has tried this and it didn’t work. She tried another browser, Firefox, and it did work! But she doesn’t like Firefox, she thinks its inferior to Explorer, so she refuses to use it. She continues to think the issue is related to WordPress, which I’m sure is not the case.
Thank you so much, I really appreciate your input Jeremy!

She said she has tried with Firefox but had the same result. And she also says she clears her cache and cookies daily.
I can see her gravatar on posts of mine that she has liked, but she can’t see them. It’s really strange, and I have no idea what is causing this other than her browser. She is not prepared to change browsers. And I do not think the problem is with WordPress or many people would have complained about this problem.
Thanks for your help Jeremy.

I’ve restored to a previous version of Jetpack yesterday and the issue is still happening, so I do apologize Jeremy! It cannot be Jetpack. Since I have no idea what is causing this, my client is now very unhappy with me and with WordPress and is considering changing her blog over to blogger!
If you have any suggestions for her or me, they would be welcome now!
thanks
Debbie

I need to disable all updates also, especially on one of the blog sites I manage because the updates cause compatibility issues with some of the plugins. I see I can add this line of code to my config.php file
define( ‘AUTOMATIC_UPDATER_DISABLED’, true );
Is there anywhere in particular that it needs to be added in the file, or can I just copy it at the end?
Thanks

I have cleared out history on both browsers and I still get the issue come up. I tried another post – please check if you can see my gravatar on this post https://www.paulinebattell.co.uk/accessing-the-earths-seed-atom-record-keeper-crystals-transmitted-through-ronna-herman-lm-06-2014/
Its showing on Firefox but not on Chrome.
Thanks

I can see my gravatar on Firefox (https://www.paulinebattell.co.uk/blog/) which is my default browser and it comes up whether I am logged into my https://www.archangelsanddevas.wordpress.com blog or not. But if you go to the same URL – https://www.paulinebattell.co.uk/blog/ and check it on Google Chrome, my image is not there, just a little block.

I had the problem on Firefox also the other day, but now it seems to be working again. I know it sounds impossible to be doing one thing and then another the following day, but this is what has been happening. It’s working for the blog owner (Pauline Battell) again, and she uses Explorer. I can’t imagine what got it working again for her because she thought you had resolved the issue from your side.

Thank you, that makes sense. I was using a plugin to get the avatar before the last WP upgrade, but the upgrade caused conflict with this plugin and I had to delete it.