Molongui

Hi @beardev,

Your feedback has been incredibly helpful in identifying and resolving the performance issue you encountered. We’re grateful for your detailed insights, which guided us in making the necessary improvements.

We’re pleased to inform you that we’ve addressed the issue to enhance the plugin’s performance (since version 4.9.5), particularly on the admin pages you pointed out. Your willingness to test the plugin again is greatly appreciated, and we value your commitment to ensuring the issue is fully resolved.

We understand your decision to develop your own solution in the meantime, and we appreciate your willingness to test our plugin again. If you have the opportunity to retest the latest version, we believe you’ll notice a marked improvement. We would be grateful for any additional feedback you can provide.

We take your feedback seriously and strive to ensure our plugin meets the highest standards of performance.

Once again, thank you for your valuable feedback.

Best regards,

The Molongui Support Team

Hi @theteenagermag,

Thank you for reaching out! I understand the issue you’re experiencing. It seems that while the markup is present, the text and link for ‘More articles’ are missing.

Could you please confirm if there’s any custom snippet filtering the content displayed? If not, would it be possible for me to access the admin area to investigate further?

Thank you so much for sharing your experience! We’re glad we could quickly resolve the issue you encountered. It’s great to hear that we provided you with a prompt solution. Your encouragement and kind words mean a lot to us! If there’s anything else we can assist you with or if you have more feedback, please don’t hesitate to reach out.

?Muchas gracias por tus amables palabras! Nos alegra mucho saber que estás disfrutando de las opciones de personalización en nuestra versión gratuita y que nuestro equipo de soporte ha podido ayudarte rápidamente. ?John estará encantado de conocer tu opinión! Si necesitas más ayuda o tienes más preguntas en el futuro, no dudes en contactarnos. ?Tu recomendación significa mucho para nosotros!

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Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying the customization options in our free version and that our support team has been able to assist you promptly. John will be delighted to hear your feedback! If you ever need further assistance or have more questions, please feel free to reach out. Your recommendation means a lot to us!

Thank you so much for your positive feedback! ?? We’re delighted to hear that our support team could quickly resolve the issue with your author’s archive page. If you have any more questions or need further assistance in the future, please don’t hesitate to reach out. We’re always here to help!

Thank you so much for your detailed feedback and willingness to assist with troubleshooting!

We’ve successfully reproduced the issue on our test environment and have identified a solution. We’re set to release an update (version 4.9.2) tomorrow. Please update the plugin once it’s available and verify if the issue is resolved on your end as well.

We sincerely appreciate your longstanding support of our Molongui Authorship plugin over the past 4 years. Your satisfaction is our priority, and we’re glad to hear it has been working well for you.

If everything is working smoothly after the update, we kindly ask you to consider sharing your positive experience by leaving a 5-star review. Your feedback means a lot to us!

Could you please let us know once you’ve updated and checked if the issue is resolved? We’re here to assist further if needed.

• This reply was modified 5 months, 1 week ago by Molongui.

Hi @janoubie,

Thanks for bringing this to our attention! We’ll try to reproduce the issue on our testing server. Meanwhile, could you please let us know what makes you think it is that metabox the one causing conflict? It actually does nothing, just showing you information about that other plugin. Have you tried preventing the “Authors” metabox or the “Author Box” metabox (both added by our plugin) to be added to the edit post screen?

If you wish to try (that would be very helpful for us), you can prevent the “Contributors” metabox from showing adding this filter:

add_filter( 'authorship/add_contributors_widget', '__return_false' );

You can disable the other two mentioned metaboxes in a similar way:

add_filter( 'authorship/add_authors_widget', '__return_false' );
add_filter( 'authorship/add_author_box_widget', '__return_false' );

Which AI provider are you using? And when you click on one of the suggested tags, do you get any error on your browser console?

I know you downgraded the plugin, but if you could update it again just for making these tests, that would be very helpful.

Please let us know.

Hi @paywall,

Yes, that change was implemented in version 4.9.0. However, based on feedback like yours, we’ve reverted it. Starting with version 4.9.2, which will be released this Wednesday, you no longer need to enter an email address when adding a new guest author from within a post. Note that email addresses are still required for WordPress users.

Hope this helps!

Best regards,

Hi Maria,

Thanks for bringing this to our attention. We have been able to identify and fix the issue. We have just released a new update (4.9.1) with the fix. Please update the plugin, clear any cache you may have and check if the issue is gone. If it is not, please re-open this ticket and we will look into it.

Dear @beardev,

Thank you for taking the time to share your feedback. We genuinely appreciate your insights and apologize for any inconvenience you’ve experienced.

We’ve just released a new update (4.9.0) addressing performance issues, particularly for sites with large user bases. We’ve optimized queries and implemented improvements to ensure smoother functionality, even with extensive user lists.

Could you please check if the latest update resolves the issues you’ve encountered on your site? We’re eager to ensure that our plugin meets your expectations and delivers the performance you need.

Your feedback is invaluable to us, so please don’t hesitate to reach out if you have any further comments or suggestions. You can also contact us directly by opening a support ticket.

Once again, thank you for bringing this to our attention, and we’re here to assist further if needed.

If you find the issue has been resolved, we kindly ask you to consider modifying your review and rating to reflect your updated experience.

Best regards,

The Molongui Support Team

As we haven’t heard back from you in more than a week, we are closing this ticket now. Hopefully you have figured out how to fix the issue. If you didn’t, feel free to re-open this ticket and we will be happy to assist you.

Thanks!

Hi @minhthang1605,

If you deactivate our plugin, does the author name get displayed on that spot you mention? I mean, does your theme display the post byline (author name) by default? Most themes display them, but some doesn’t by default. You may need to look into your themes’ settings page searching for an option to make your post bylines get displayed. If your theme doesn’t provide that feature, you may want to upgrade our plugin to the Pro version so you can make use of the [molongui_byline] shortcode. It will display the author name for the current post. Check this support article for further information.

If having our plugin disabled, post bylines are displayed, please let us know so we can look into it.

As we haven’t heard back from you in more than a week, we are closing this ticket now. Hopefully you have figured out how to fix the issue. If you didn’t, feel free to re-open this ticket and we will be happy to assist you.

Thanks!

Thanks @digitalmediafbm2021 for providing access and letting us find the cause of the reported issue. It turns out it was wrong meta data causing it. The posts throwing those PHP errors were imported from another CMS and related postmeta entries were empty, causing our code to throw those warnings.

We have applied a patch to avoid missing required meta data to throw any warning, but, as explained, you should edit those imported posts and reassign authors for them.

We are closing this ticket now. If anything, please feel free to open another ticket and we will be happy to help!

Don’t worry, we will find the issue. But for that we need to know what is causing it. The URL you shared is not showing any errors that I can see. I see the plugin is running, but no error on the pages I’ve checked.

And the screenshot is not very helpful, as it doesn’t provide any information about which line of code is causing the fatal error. Could you please share your error log with us? If you cannot identify the lines you need to share, you can share the whole log using wetransfer or any other sharing service.

Could you also provide some more detail about where and when the error happens? I mean, is it happening on your Dashboard or public site? Does it happen on a particular screen or after you try to perform any action?

Please let us know so we can look into it.